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Operations Management has a wide scope of responsibility. It is the area of business that is concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient and effective. To name a few, it is the management of resources, the production and distribution of goods and services to customers, and the analysis of queue systems. It can be the engine to the back office of a bank, retail department store, a manufacturing plant, and even the process of making the food in a restaurant.
Every day, you use a multitude of physical objects and a variety of services. Most of the physical objects have been manufactured, and people within organisations have provided most of the services. Every organisation has an operations function, whether or not it is called "operations," such as the management of customer service functions like customer care and technical support.
In this paper, we will give an overview of the basic functions within operations management. We will also go over Information Systems or IS, and Information Technology or IT. These two functions sometimes are combined into one group so we will discuss them as one unified group. There will be a discussion on disaster planning as well.
We will also discuss customer service and the duties of technical support, along with an overview of Human Resources or HR.
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Source: Best Practices in Customer Service, Human Resources Word: Business Basics 2 - Operations, Customer Service, IS, & HR Word (DOCX) Document, Grant Stanley
ABOUT THE AUTHOR: GRANT STANLEY
As a Synergist that connects upwards and downwards cross functionally, my Leadership Brand is building an all-inclusive environment with a diversity in cultures, experiences and genders, delivering high financial performance built on key pillars of Customer Centricity.
Target-oriented Sales and Marketing Expert with a 24-year outstanding Sales and Marketing record. Proven success in both B2B and B2C verticals. [read more] Growing BT' client base from 30% to 76% (BT Phone book) within one year. Increased sales by 40 percent by implementing a new lead qualification tool. As a confident Networker, I bring to the table effective relationships with key senior contacts in FTSE 250 organisations.
I find pleasure in writing articles that support and innovate Businesses; by spreading my accumulated knowledge and assisting others to better understand the different subjects that drive the growth and development of people and organisations.
Grant Stanley has published 31 additional documents on Flevy.
This business document is categorized under the function(s): Operations Organization, Change, & HR
It applies to All Industries
File Size: 716 KB
Number of Pages: 25
Related Topic(s): Customer Service Human Resources
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Initial upload date (first version): Apr 16, 2020
Most recent version published: Apr 16, 2020
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