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BENEFITS OF DOCUMENT
This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.
To understand the basics of customer service.
1. The ABCs of Customer Service
A – Attitude
B – Business knowledge
C – Customer-oriented
2. The 123s of Customer Service
Deal with 1 customer at a time
Customer service is a 2-way exchange
Solve or identify issue in 3 minutes (or less)
In addition to this basic training presentation, you may also be interested in the following powerpoints on customer service (sold separately):
• Customer Service Essentials
• Delivering Service Excellence
• Service Recovery
• Service Excellence Models
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Basics PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 205 additional documents on Flevy.
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 7.9 MB
Number of Slides: 24 (includes cover, transition, & marketing slides)
Related Topic(s): Customer Service
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Jan 20, 2016
Most recent version published: Jun 21, 2021
|This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. To receive this free download, enter your email address below and click the "Email Me" button.|
Service Excellence Training Package
This bundle contains 3 additional documents.
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