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BENEFITS OF DOCUMENT
DESCRIPTION
This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.
LEARNING OBJECTIVE
To understand the basics of customer service.
CONTENTS
1. The ABCs of Customer Service
A – Attitude
B – Business knowledge
C – Customer-oriented
2. The 123s of Customer Service
Deal with 1 customer at a time
Customer service is a 2-way exchange
Solve or identify issue in 3 minutes (or less)
In addition to this basic training presentation, you may also be interested in the following powerpoints on customer service (sold separately):
• Customer Service Essentials
• Delivering Service Excellence
• Service Recovery
• Service Excellence Models
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Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Basics PowerPoint (PPTX) Presentation, Operational Excellence Consulting
OVERVIEW
ABOUT THE AUTHOR
Additional documents from author: 221
Operational Excellence Consulting is a management training and consulting firm dedicated to enhancing the effectiveness and productivity of individuals and organizations. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]
Ask the Author a Question
This document is available as part of the following discounted bundle(s):
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Service Excellence Training Package
This bundle contains 4 total documents. See the additional documents to the right.
Customer Service Operational Excellence Costing Strategic Planning Hoshin Kanri Strategy Deployment & Exe ... Total Productive Maintenance Autonomous Maintenance Customer Care Contact Center Human Resources
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