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Customer Service Basics (PowerPoint PPTX)

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HIGHLIGHTS

Author: Operational Excellence Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: 24-slide PowerPoint presentation (PPTX)

BENEFITS OF DOCUMENT

Quickly train employees or new hires on the basics of customer service.
Easy-to-remember key points help learners to retain the knowledge gained.

DOCUMENT DESCRIPTION

This product (Customer Service Basics) is a 24-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.

LEARNING OBJECTIVE

To understand the basics of customer service.

CONTENTS

1. The ABCs of Customer Service
A – Attitude
B – Business knowledge
C – Customer-oriented

2. The 123s of Customer Service
Deal with 1 customer at a time
Customer service is a 2-way exchange
Solve or identify issue in 3 minutes (or less)

In addition to this basic training presentation, you may also be interested in the following powerpoints on customer service (sold separately):

• Customer Service Essentials
• Delivering Service Excellence
• Service Recovery
• Service Excellence Models

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Basics PowerPoint (PPTX) Presentation, Operational Excellence Consulting

ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING

Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]

Operational Excellence Consulting has published 205 additional documents on Flevy.

Want to become an expert on Customer-centric Design (CCD)? Take a look at the Customer-centric Design (CCD) Stream, our most holistic collection of Customer-centric Design (CCD) frameworks. Full details here.

DETAILS

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 7.9 MB

Number of Slides: 24 (includes cover, transition, & marketing slides)

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Jan 20, 2016
Most recent version published: Jun 21, 2021

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This document is available as part of the following discounted bundle(s):

Service Excellence Training Package

$189.00

This bundle contains 3 additional documents.

View Full Details

Customer Service Essentials

102-slide PowerPoint deck

$69.00

Author:

Delivering Service Excellence

136-slide PowerPoint deck

$79.00

Author:

Service Recovery

67-slide PowerPoint deck

$59.00

Author:

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