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Customer Service Basics   24-slide PPT PowerPoint presentation (PPTX)
$29.00

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Customer Service Basics (PowerPoint PPTX)

File Type: 24-slide PPT PowerPoint presentation (PPTX)
Secondary File: PDF (PDF)

$29.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this basic presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable PPTX document.
Supplemental PDF document also included.
Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

  1. Provides a quick and effective way to educate employees or new hires on the basics of customer service, saving time and resources.
  2. Serves as a solid foundation for building more advanced customer service knowledge, techniques, and skills.
  3. Equips participants with essential principles to create exceptional customer experiences, leading to increased satisfaction and loyalty.

DESCRIPTION

This product (Customer Service Basics) is a 24-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are entering roles requiring customer interaction. By grasping these foundational concepts, participants can develop a solid understanding and skill set to enhance their customer service performance and eventually build more advanced knowledge and techniques.

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NOTE: This training package includes:
1. Customer Service Basics PPT training presentation (PowerPoint format)
2. Six Basic Rules of Effective Customer Service poster (PDF format, in color and monochrome, printable in A3 size)
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CONTENTS

1. The ABCs of Customer Service

A – Attitude: Discuss the significance of a positive and customer-centric attitude in creating exceptional customer experiences.
B – Business knowledge: Emphasize the importance of understanding the company's products, services, policies, and procedures to effectively assist customers.
C – Customer-oriented: Highlight the need to prioritize the customer's needs and preferences in every interaction to foster loyalty and satisfaction.

2. The 123s of Customer Service

1 – Deal with 1 customer at a time: Stress the importance of giving undivided attention to each customer to provide personalized and effective service.
2 – Customer service is a 2-way exchange: Explain that effective communication involves listening to the customer's needs and providing appropriate responses.
3 – Solve or identify an issue in 3 minutes (or less): Encourage quick and efficient problem-solving to ensure timely resolutions and customer satisfaction.

This presentation aims to equip participants with the foundational knowledge and skills necessary to excel in customer service roles, setting the stage for further development and mastery in the field.

Remarks: In addition to this training presentation, you may also be interested in the following presentations on Service Excellence (sold separately):

•  Delivering Service Excellence
•  Customer Service Essentials
•  Service Recovery
•  Customer Delight through Quality
•  Customer Experience Management Models
•  Design Thinking
•  Customer Journey Mapping
•  Six Basic Rules of Effective Customer Service Poster

The presentation also covers the importance of having the right tools and resources to support customer service efforts. Participants will learn practical techniques to ensure they are well-prepared to handle customer inquiries and issues efficiently.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Basics PowerPoint (PPTX) Presentation, Operational Excellence Consulting


$29.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this basic presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
Secondary File: PDF pdf (PDF)
File Size: 8.1 MB
Number of Slides: 24 (includes cover and all slides)

Terms of usage (for all documents from Operational Excellence Consulting)

ABOUT THE AUTHOR

Additional documents from author: 225

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]

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