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Six Basic Rules of Effective Customer Service (PowerPoint PPTX)

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HIGHLIGHTS

Author: Operational Excellence Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: 32-slide PowerPoint presentation (PPTX)

Secondary File: PDF (PDF)

BENEFITS OF DOCUMENT

Provides a simple tool to educate your customer service staff and new hires on the basic concepts of customer service.
Provides guidelines on the six basic rules of customer service to delight customers.

DOCUMENT DESCRIPTION

This product (Six Basic Rules of Effective Customer Service) is a 32-slide PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

However, we hear more complaints about customer service today than ever before. In today's competitive marketplace, effective customer service is essential to the survival of any business. You can lose more business due to poor service than from your product quality or cost problems.

The six basic customer service rules are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

This short and simple customer service PPT training presentation can be used to train all existing and new customer service providers and advisors within an hour. Moreover, the materials are kept generic so that you can easily blend it to your organization's service excellence training programs to form the foundation module.

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NOTE: This training package includes:
1. Six Basic Rules of Effective Customer Service PPT training presentation (PowerPoint format)
2. Six Basic Rules of Effective Customer Service poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES

1. Understand the basic concepts of customer service.
2. Understand the six basic rules of effective customer service.

CONTENTS

1. Introduction to Customer Service
• Introduction
• Some statistics of customer service
• What is customer service?
• Why does customer service matter?

2. 6 Basic Rules of Effective Customer Service
• The six rules of customer service
• Rule #1: Have a positive attitude
• Rule #2: Know your product or service
• Rule #3: Listen to the customer
• Rule #4: Maintain communications
• Rule #5: Solve the problem
• Rule #6: Always follow up
• Summary

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Source: Best Practices in Customer Service PowerPoint Slides: Six Basic Rules of Effective Customer Service PowerPoint (PPTX) Presentation, Operational Excellence Consulting

ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING

Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]

Operational Excellence Consulting has published 209 additional documents on Flevy.

DETAILS

File Type: PowerPoint (pptx)

File Size: 13.1 MB

Number of Slides: 32 (includes cover, transition, & marketing slides)

Related Topic(s): Customer Service

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Mar 22, 2020
Most recent version published: Nov 2, 2021

Want to become an expert on Customer-centric Design (CCD)? Take a look at the Customer-centric Design (CCD) Stream, our most holistic collection of Customer-centric Design (CCD) frameworks. Full details here.

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