Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Provides a tool to educate your customer service staff and new hirers on the basic concepts of customer service.
Provides guidelines on the six basic rules of customer service to enhance customer experience.

DOCUMENT DESCRIPTION

We hear more complaints about customer service today than ever before. In today's competitive market-place, effective customer service is essential to the survival of any business. You can lose more business due to poor service than from your product quality or cost problems.

The six basic rules of customer service are essential knowedge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

This short and simple training presentation can be used to train all existing and new customer service providers and advisors within an hour. Moreover, the materials are so generic that it can be easily blended to your organization's customer service training programs to form the foundation module.

LEARNING OBJECTIVES

1. Understand the basic concepts of customer service.
2. Understand the six basic rules of effective customer service.

CONTENTS

1. Introduction to Customer Service
Introduction
Some statistics of customer service
What is customer service?
Why does customer service matter?

2. 6 Basic Rules of Effective Customer Service
The six rules of customer service
Rule #1: Have a positive attitude
Rule #2: Know your product or service
Rule #3: Listen to the customer
Rule #4: Maintain communications
Rule #5: Solve the problem
Rule #6: Always follow up
Summary

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Six Basic Rules of Effective Customer Service PowerPoint document

Top Flevy Author [?]

Six Basic Rules of Effective Customer Service

Sold by Operational Excellence Consulting (this author has 160 documents)

$49.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 13.1 MB

Number of Slides: 32 (includes cover, transition slides)

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Mar 22, 2020
Most recent version published: Mar 23, 2020

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact that it is not at all just a repository of documents/resources but, in the way that David and his team manage the firm, it is like dealing with consultants always ready to assist, advise and direct you to what you really need, and they always get it right.

I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.

Aside from the great and professional service that Flevy's team provide, their wide variety of material is of utmost great quality, professionally put together and most current.

Well done Flevy, keep up the great work and I look forward to continue working with you in the future and to recommend you to a variety of colleagues around the world."

– Roberto Pelliccia, Senior Executive in International Hospitality

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor the material for specific purposes helped us to make presentations, knowledge sharing, and toolkit development, which formed part of the overall program collateral. While FlevyPro contains resource material that any consultancy, project or delivery firm must have, it is an essential part of a small firm or independent consultant's toolbox."

– Michael Duff, Managing Director at Change Strategy (UK)

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Delivering Service Excellence 118-slide PowerPoint deck $69.00 Author: Operational Excellence Consulting Customer Service Operational Excellence	Customer Service Essentials 102-slide PowerPoint deck $69.00 Author: Operational Excellence Consulting Customer Service	Guide to Delivering Best-in-Class Customer Care 78-slide PowerPoint deck $69.00 Author: P-Square Partners Customer Service Customer Care	Service Recovery 67-slide PowerPoint deck $59.00 Author: Operational Excellence Consulting Customer Service
Customer Service Basics 23-slide PowerPoint deck $49.00 Author: Operational Excellence Consulting Customer Service	Multichannel Contact Center Strategy 27-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Customer Service Contact Center	Customer Service Plan 5-slide PowerPoint deck $20.00 Author: eemer600 Customer Service	Business Basics 2 - Operations, Customer Service, IS, & HR 25-page Word document $29.00 Author: Grant Stanley Customer Service Human Resources
Customer Service - Implementation Toolkit Excel workbook and supporting ZIP $149.00 Author: Gerard Blokdijk Customer Service	Assessment Dashboard - Customer Service Excel workbook and supporting ZIP $79.00 Author: Gerard Blokdijk Customer Service	Strategic Planning: Hoshin Kanri Strategy Deployment 133-slide PowerPoint deck and supporting ZIP $79.00 Author: Operational Excellence Consulting Strategic Planning Strategy Development Strategy Deployment & Exe ...	Strategic Planning - Hoshin Policy Deployment 137-slide PowerPoint deck and supporting Excel workbook $74.50 Author: Operational Excellence Consulting LLC Strategic Planning Strategy Deployment & Exe ... Hoshin Kanri