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Six Basic Rules of Effective Customer Service (PowerPoint PPTX)

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HIGHLIGHTS

Author: Operational Excellence Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: 32-slide PowerPoint presentation (PPTX)

Secondary File: PDF

BENEFITS OF DOCUMENT

Provides a simple tool to educate your customer service staff and new hirers on the basic concepts of customer service.
Provides guidelines on the six basic rules of customer service to enhance customer satisfaction.

DOCUMENT DESCRIPTION

This product (Six Basic Rules of Effective Customer Service) is a 32-slide PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

We hear more complaints about customer service today than ever before. In today's competitive marketplace, effective customer service is essential to the survival of any business. You can lose more business due to poor service than from your product quality or cost problems.

The six basic rules of customer service are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

This short and simple training presentation can be used to train all existing and new customer service providers and advisors within an hour. Moreover, the materials are so generic that it can be easily blended to your organization's customer service training programs to form the foundation module.

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NOTE: This training package includes:
1. Six Basic Rules of Effective Customer Service training presentation (PowerPoint format)
2. Six Basic Rules of Effective Customer Service poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES

1. Understand the basic concepts of customer service.
2. Understand the six basic rules of effective customer service.

CONTENTS

1. Introduction to Customer Service
Introduction
Some statistics of customer service
What is customer service?
Why does customer service matter?

2. 6 Basic Rules of Effective Customer Service
The six rules of customer service
Rule #1: Have a positive attitude
Rule #2: Know your product or service
Rule #3: Listen to the customer
Rule #4: Maintain communications
Rule #5: Solve the problem
Rule #6: Always follow up
Summary

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Source: Six Basic Rules of Effective Customer Service PowerPoint document (pptx)

ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING

Operational Excellence Consulting is a management training and consulting firm that is dedicated to helping individuals and organizations become more effective and productive in the post-pandemic new normal. [read more]

Operational Excellence Consulting has published 192 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 13.1 MB

Number of Slides: 32 (includes cover, transition, & marketing slides)

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Mar 22, 2020
Most recent version published: Nov 2, 2021

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