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BENEFITS OF DOCUMENT
Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.
However, we hear more complaints about customer service today than ever before. In today's competitive marketplace, effective customer service is essential to the survival of any business. You can lose more business due to poor service than from your product quality or cost problems.
The six basic customer service rules are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.
This short and simple customer service PPT training presentation can be used to train all existing and new customer service providers and advisors within an hour. Moreover, the materials are kept generic so that you can easily blend it to your organization's service excellence training programs to form the foundation module.
NOTE: This training package includes:
1. Six Basic Rules of Effective Customer Service PPT training presentation (PowerPoint format)
2. Six Basic Rules of Effective Customer Service poster (PDF format, in color and monochrome, printable in A3 size)
1. Understand the basic concepts of customer service.
2. Understand the six basic rules of effective customer service.
1. Introduction to Customer Service
• Some statistics of customer service
• What is customer service?
• Why does customer service matter?
2. 6 Basic Rules of Effective Customer Service
• The six rules of customer service
• Rule #1: Have a positive attitude
• Rule #2: Know your product or service
• Rule #3: Listen to the customer
• Rule #4: Maintain communications
• Rule #5: Solve the problem
• Rule #6: Always follow up
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Service PowerPoint Slides: Six Basic Rules of Effective Customer Service PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 209 additional documents on Flevy.
File Type: PowerPoint (pptx)
File Size: 13.1 MB
Number of Slides: 32 (includes cover, transition, & marketing slides)
Related Topic(s): Customer Service
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental PDF document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Mar 22, 2020
Most recent version published: Nov 2, 2021
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