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BENEFITS OF DOCUMENT
DESCRIPTION
Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.
In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.
LEARNING OBJECTIVES:
1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships
CONTENTS:
1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers
This training powerpoint includes exercises for individual and group discussions and role plays.
In addition to this training presentation, you may also be interested in the following powerpoints on customer service (sold separately):
• Customer Service Basics
• Delivering Service Excellence
• Service Recovery
• Service Excellence Models
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Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Essentials PowerPoint (PPTX) Presentation, Operational Excellence Consulting
OVERVIEW
ABOUT THE AUTHOR
Additional documents from author: 221
Operational Excellence Consulting is a management training and consulting firm dedicated to enhancing the effectiveness and productivity of individuals and organizations. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]
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This document is available as part of the following discounted bundle(s):
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Service Excellence Training Package
This bundle contains 4 total documents. See the additional documents to the right.
Customer Service Operational Excellence Strategic Sourcing Cost Reduction Assessment PowerPoint Diagrams Compi ... Process Analysis Process Improvement Customer Care Contact Center Human Resources
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