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Customer Service Essentials (PowerPoint PPTX)

File Type: 102-slide PowerPoint presentation (PPTX)

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BENEFITS OF DOCUMENT

Provides effective techniques and skills for customer service professionals to deliver excellent service.
Provides effective approaches for managing and handling customer interactions and relationships.

DESCRIPTION

This product (Customer Service Essentials) is a 102-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.

LEARNING OBJECTIVES:

1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships

CONTENTS:

1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers

This training powerpoint includes exercises for individual and group discussions and role plays.

In addition to this training presentation, you may also be interested in the following powerpoints on customer service (sold separately):

• Customer Service Basics
• Delivering Service Excellence
• Service Recovery
• Service Excellence Models

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Essentials PowerPoint (PPTX) Presentation, Operational Excellence Consulting

$69.00

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OVERVIEW

File Type: PowerPoint

(PPTX)

File Size: 5.2 MB

Number of Slides: 102 (includes cover and all slides)

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Dec 11, 2014

Most recent version published: Oct 18, 2021

ABOUT THE AUTHOR

Author: Operational Excellence Consulting

Additional documents from author: 221

Operational Excellence Consulting is a management training and consulting firm dedicated to enhancing the effectiveness and productivity of individuals and organizations. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]

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Save with Bundles

This document is available as part of the following discounted bundle(s):

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Service Excellence Training Package

This bundle contains 4 total documents. See the additional documents to the right.

$189.00

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Customer Service Basics

24-slide PowerPoint deck

$49.00

Author:

Delivering Service Excellence