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Customer Service Essentials (PowerPoint PPTX)

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HIGHLIGHTS

Author: Operational Excellence Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: 102-slide PowerPoint presentation (PPTX)

BENEFITS OF DOCUMENT

Provides effective techniques and skills for customer service professionals to deliver excellent service.
Provides effective approaches for managing and handling customer interactions and relationships.

DOCUMENT DESCRIPTION

This product (Customer Service Essentials) is a 102-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.

LEARNING OBJECTIVES:

1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships

CONTENTS:

1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers

This training powerpoint includes exercises for individual and group discussions and role plays.

In addition to this training presentation, you may also be interested in the following powerpoints on customer service (sold separately):

• Customer Service Basics
• Delivering Service Excellence
• Service Recovery
• Service Excellence Models

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Essentials PowerPoint (PPTX) Presentation, Operational Excellence Consulting

ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING

Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]

Operational Excellence Consulting has published 204 additional documents on Flevy.

Want to become an expert on Customer-centric Design (CCD)? Take a look at the Customer-centric Design (CCD) Stream, our most holistic collection of Customer-centric Design (CCD) frameworks. Full details here.

DETAILS

This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 5.2 MB

Number of Slides: 102 (includes cover, transition, & marketing slides)

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Dec 11, 2014
Most recent version published: Oct 18, 2021

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This document is available as part of the following discounted bundle(s):

Service Excellence Training Package

$189.00

This bundle contains 3 additional documents.

View Full Details

Customer Service Basics

24-slide PowerPoint deck

$49.00

Author:

Delivering Service Excellence

136-slide PowerPoint deck

$79.00

Author:

Service Recovery

67-slide PowerPoint deck

$59.00

Author:

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