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Key Performance Indicators (KPIs) | Operations Functions (PowerPoint PPTX Slide Deck)
PowerPoint (PPTX) 114 Slides
BENEFITS OF DOCUMENT
- provides a structured way to track and measure the performance within an organization, enabling better decision-making and strategic planning
- helps identify trends in an organization's performance, which can lead to valuable insights for future decisions and actions
- serves as a tool that helps align all stakeholders around an organization's strategic objectives and performance expectations, fostering a culture of transparency and accountability
DESCRIPTION
This document provides a collection of 100+ Key Performance Indicators (KPIs) related to the Operations functions listed further below.
Keeping in mind that each organization is different, the enclosed KPIs are intended as a general reference and their relevance depends on the specific circumstances of the company. Some KPIs are relevant to more than one function.
The key to effective performance management is not just about choosing the right KPIs, but also about using them in the right way. The document starts off with brief points to keep in mind when applying any KPI.
Contents
1. Business Process Management
2. Continuous Improvement/Lean Six Sigma
3. Customer service
4. Engineering
5. Facilities Management
6. Health and Safety
7. Manufacturing/Production
8. Procurement
9. Project Management
10. Quality Assurance/Control
For each KPI listed, where relevant, the following elements are covered:
• The name of the function
• The name of the indicator, including common alternate names
• A brief description of the indicator and its importance
• Common measurement approach, interpretation, frequency, unit of measure and others
• Other information about the measure (e.g. suitability for peer bench marking, and others)
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Source: Best Practices in Customer Service, Continuous Improvement, KPI, Business Process Management PowerPoint Slides: Key Performance Indicators (KPIs) | Operations Functions PowerPoint (PPTX) Presentation Slide Deck, ILMAM - Strategy & Management Consulting
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Key Performance Indicators for Key Organizational Functions
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