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BENEFITS OF DOCUMENT
DESCRIPTION
This document provides a collection of 100+ Key Performance Indicators (KPIs) related to the Operations functions listed further below.
Keeping in mind that each organization is different, the enclosed KPIs are intended as a general reference and their relevance depends on the specific circumstances of the company. Some KPIs are relevant to more than one function.
The key to effective performance management is not just about choosing the right KPIs, but also about using them in the right way. The document starts off with brief points to keep in mind when applying any KPI.
Contents
1. Business Process Management
2. Continuous Improvement/Lean Six Sigma
3. Customer service
4. Engineering
5. Facilities Management
6. Health and Safety
7. Manufacturing/Production
8. Procurement
9. Project Management
10. Quality Assurance/Control
For each KPI listed, where relevant, the following elements are covered:
• The name of the function
• The name of the indicator, including common alternate names
• A brief description of the indicator and its importance
• Common measurement approach, interpretation, frequency, unit of measure and others
• Other information about the measure (e.g. suitability for peer bench marking, and others)
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Source: Best Practices in Customer Service, KPI, Continuous Improvement, Business Process Management PowerPoint Slides: Key Performance Indicators (KPIs) | Operations Functions PowerPoint (PPTX) Presentation, ILMAM - Strategy & Management Consulting
OVERVIEW
ILMAM is a strategy and management consulting provider that specializes in:
• Strategic management, including strategic planning and performance management
• Strategy enablers, such as key business processes and governance
Select top quality guides and tools are offered through to enable you to perform work at your company or support your clients effectively and efficiently.
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This document is available as part of the following discounted bundle(s):
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Key Performance Indicators for Key Organizational Functions
This bundle contains 7 total documents. See all the documents to the right.
KPI PowerPoint Diagrams Compilation Standard Work Quick Changeover Just in Time Continuous Improvement Customer Service Takt Time Digital Supply Chain Human Resources Information Technology Business Process Management Process Improvement Kaizen Operational Excellence Best Practices Sales Supply Chain Resilience Growth Strategy Strategy Development Sales Deck Supply Chain Analysis Consulting Frameworks Kanban Organizational Silos Lean Game Workshops Target Operating Model
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