Download Consulting Sales Consulting Best Practices

There's an underlying truth that many consultants grasp intuitively, something Indra Nooyi, former CEO of PepsiCo, once said: "The distance between number one and number two is always a constant." As consultants, the pressing need to lead the pack, outperform competitors, and deliver unrivaled solutions is a constant reality. And in a consulting environment, sales is the engine that drives this.

Developing a Consultative Selling Mindset

High-performing consulting sales professionals embrace a consultative selling mindset—focused less on product features and benefits, and more on the client's challenges and desired outcomes. It's a shift away from a transactional point of view to a relationship-building approach. Let's explore some of the principles that can facilitate this transformation.

• Understand the client's business: Developing a deep understanding of the client's operating environment, competitive landscape, business objectives, and organizational culture is key. This insight positions consultants to propose the most relevant solutions.
• Provide thought leadership: In an era characterized by Digital Transformation and defined by fast-paced technological changes, executives look to industry experts for direction. Content pieces demonstrating deep industry knowledge and insights can establish trust and credibility.
• Communicate value: Consultants need to articulate clearly how their proposed solutions can solve the client's problem, create value, or drive business objectives. This often means coupling deep functional expertise with Strategic Planning capabilities.

Practicing Active Client Engagement

Active engagement entails continuous interactions with the client to ensure alignment with their vision and objectives. It’s not about selling services, rather it's about fostering a partnership that helps drive Operational Excellence.

• Engage with empathy: With empathy, the consultant can truly understand the client's perspective—their needs, pain points, aspirations, and anxieties, enabling the development of more personalized solutions.
• Ask insightful questions: Thoughtful, open-ended queries promote dialogue, unearth hidden assumptions, and lead to a richer understanding of underlying issues. It's beneficial in revealing the unknown areas of Risk Management.
• Listen actively: Active listening leads to understanding and aligning with client needs. It involves acknowledging their ideas, seeking clarification, and reframing points for better understanding.

Establishing A Long-Term Relationship

An effective consulting sales professional understands the importance of maintaining and nurturing long-term client relationships built on mutual trust, shared value, and mutual success. Here are few principles to consider:

• Relationship before revenue: It’s better to lose a sale and keep a relationship than earn a quick profit at the expense of trust. A satisfied client will return with more business and recommend your services to others.
• Authentic follow-up: Regular, genuine follow-up reminds clients of your commitment to their success. Sharing pertinent information or offering assistance, even when there's no immediate opportunity for a sale, can foster positive client experiences.
• Reflect and refocus: After each sales cycle, productive reflection on lessons learned can steer future efforts towards perfection. It's critical to Performance Management for clients and consultants alike.

In the evolving landscape of consulting, the most successful sales representatives view themselves not just as sellers, but as sources of value for their clients. By adopting a consultative mindset, engaging clients actively, and nurturing long-term relationships, consultants can position themselves to succeed in the competitive consulting industry.