Consider this scenario: A rapidly growing healthcare technology firm faces added complexity and inefficiencies in its product strategy.
The firm has gone through a spree of acquisitions, adding a plethora of new products to its portfolio. Consequently, it has started to see diminishing returns on its investments in research and development, product launches, and marketing campaigns. The firm is looking to revise its product strategy to improve the return on investment and ensure the consistency of product portfolio.
Given the situation at hand, an immediate hypothesis would include potential misalignment between the products and the company’s strategic objectives, and possibly, the redundancy of products developed concurrently by the different acquired entities. In addition, the company may be lacking a clear framework to evaluate the success and relevance of each product in its portfolio.
Addressing the aforementioned hypothesis calls for a streamlined 5-phase approach to Product Strategy.
Learn more about Product Strategy Product Lifecycle Return on Investment
For effective implementation, take a look at these Product Strategy best practices:
Given the complicated nature of restructuring a Product Strategy, the CEO may have concerns related to cost effectiveness, potential disruption of ongoing projects, and the impact on their firm’s personnel. It’s paramount to stress that a phased and systematic approach to restructuring the product strategy, equipped with appropriate change management practices, can help mitigate these concerns while delivering a better ROI over the long term.
Learn more about Change Management
Procter & Gamble (P&G): The company famously used portfolio optimization to streamline its product offerings, eliminating almost half their brands to enhance focus on their most profitable products. This strategic move resulted in a significant increase in the company's revenue, despite fewer brands.
Explore additional related case studies
Explore more Product Strategy deliverables
During the redesigning of the product strategy, efficient use of resources is critical. This involves careful planning and allocation of human, financial, and technological resources across the various projects. Moreover, fostering a culture of innovation is essential to continuously develop products that meet evolving market needs and maintain a competitive edge.
Implementing a calculated approach to Product Strategy redesign can aid the healthcare tech firm in maximizing the efficiency of its portfolio and achieving their strategic goals more effectively. Through careful orchestration of their resources and fostering a strong culture of innovation, the firm could witness an upward trajectory in the returns on its product investments.
To improve the effectiveness of implementation, we can leverage best practice documents in Product Strategy. These resources below were developed by management consulting firms and Product Strategy subject matter experts.
A key concern for C-level executives could be related to the specificity and depth of the product portfolio analysis. This phase is not only about identifying product overlaps but also involves evaluating how each product contributes to the organization's financials, its strategic fit in the overall ecosystem, and its relevance to the market needs. The organization must closely examine sales data, customer feedback, and profitability margins to identify not only overlaps but also potential for product rationalization. Such analysis can spotlight products suitable for divestiture, those that require revitalization through innovation and those that hold opportunities for bundling or upselling. A detailed product portfolio analysis allows the company to make decisions driven by data and analytics, just as McKinsey suggests: "leading companies build rigorous financial models to value their assets and benchmark their portfolio" (McKinsey Quarterly, 2020).
Another area of interest would be the cost implications of the strategy redesign. The execution of a new product strategy inevitably comes with costs, from research expenditures to disruptions in routine activities, as well as opportunity costs. It is, therefore, essential to conduct a thorough cost-benefit analysis to ensure that the long-term benefits of restructuring the product strategy outweigh the initial investments and possible short-term losses. When justifying the restructuring process to stakeholders, leveraging a quantitative approach to highlight the expected increase in ROI is beneficial. This cost-benefit projection would detail savings from reduced complexity, increased productivity, and improved market fit that would result in enhanced competitiveness and profitability in the medium to long-term.
The effects of strategy redesign on the personnel and corporate culture are often areas of particular care for executives. The change management strategy is crucial in persuading employees across departments that the redesigned product strategy is an opportunity for growth, rather than a threat. Clear communication of the benefits, reassurance through career development plans, and active inclusion of the employees in the restructure process will be important to ensure a smooth transition. Building a strong change management plan requires alignment at the top level and the engagement of all levels of the organization. The plan should include training and support programs to equip employees with the knowledge and skills necessary to adapt to the new product strategy framework. As reported by McKinsey, "Value is created by focused and sustained efforts, and commitment is required from the leadership team to role-model the change and ensure the organization is working towards a common goal" (McKinsey Quarterly, 2018).
Learn more about Corporate Culture
Executives will also be attentive to how the new strategy affects innovation within the company and the time it takes to bring products to market. The tightening of the product portfolio must balance the need for focus with preserving the organization’s innovative edge. Harnessing the creativity of newly acquired teams and integrating it into the organization’s innovation ecosystem, without stifling their entrepreneurial spirit, should also form a key piece of the strategy. To manage this, the organization could set up dedicated innovation cells that work across product lines to encourage the flow of ideas, coupled with a strong project management office to oversee product development timelines. Minimizing time to market requires careful planning and the reduction of bureaucracy, which can be achieved by adopting agile methodologies and a more collaborative cross-functional approach to product development.
Learn more about Project Management Agile
Lastly, an often pressing executive concern is how to maintain focus on customer needs and satisfaction levels during the period of transition. It is important that any redesign of the product strategy does not come at the expense of customer service or product quality. Keeping a customer-centric approach through the transition involves regular engagement with customers to gather insights and feedback. This strategy requires the organization to maintain transparency with its customers about upcoming changes and how they will bring added value or product enhancements. By keeping the lines of communication open and integrating customer feedback into the transition process, the organization can ensure a seamless shift in product strategy while maintaining, or even improving, customer trust and satisfaction levels.
Learn more about Customer Service
Here are additional best practices relevant to Product Strategy from the Flevy Marketplace.
Here is a summary of the key results of this case study:
The initiative to revise the healthcare technology firm's product strategy has been notably successful. The reduction in operational costs and the alignment of product development with strategic goals underscore the effectiveness of the streamlined approach. The significant shortening of the product development cycle and the increase in ROI are particularly noteworthy, demonstrating the initiative's impact on both efficiency and profitability. The improvement in customer satisfaction scores further validates the strategic realignment's success, indicating a positive reception from the market. However, the initiative could have potentially benefited from an even more aggressive approach towards innovation acceleration and customer engagement strategies, to further enhance market differentiation and customer loyalty.
For next steps, it is recommended to continue refining the product portfolio, focusing on leveraging data analytics to anticipate market trends and customer needs more accurately. Further investment in innovation, particularly in emerging technologies, could help maintain a competitive edge. Additionally, expanding the customer feedback loop to more actively involve customers in the product development process could enhance product-market fit and customer satisfaction. Finally, ongoing evaluation of the product strategy against strategic objectives and market performance should become a regular practice to ensure continued alignment and adaptability to market changes.
Source: Product Strategy Redesign for Healthcare Technology Firm, Flevy Management Insights, 2024
TABLE OF CONTENTS
1. Background 2. Methodology 3. Addressing Potential Concerns 4. Case Studies 5. Sample Deliverables 6. Additional Insights: Resource Management and Innovation 7. Product Strategy Best Practices 8. Product Portfolio Analysis Detailing 9. Cost-Benefit Analysis of Strategy Redesign 10. Change Management Strategy 11. Impact on Innovation and Time to Market 12. Maintaining Customer Focus During Transition 13. Additional Resources 14. Key Findings and Results
Leverage the Experience of Experts.
Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.
Download Immediately and Use.
Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.
Save Time, Effort, and Money.
Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.
Download our FREE Strategy & Transformation Framework Templates
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more. |