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BENEFITS OF DOCUMENT
DESCRIPTION
Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.
In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.
LEARNING OBJECTIVES
1. To instil in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships
CONTENTS
1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers
This training powerpoint includes exercises for individual and group discussions and role plays.
Note: In addition to this training presentation, you may also be interested in the following presentations on Service Excellence (sold separately):
• Customer Service Basics
• Service Recovery
• Customer Delight through Quality
• Delivering Service Excellence
• Customer Experience Management Models
• Design Thinking
• Customer Journey Mapping
• Six Basic Rules of Effective Customer Service Poster
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Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Essentials PowerPoint (PPTX) Presentation, Operational Excellence Consulting
OVERVIEW
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]
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This document is available as part of the following discounted bundle(s):
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Service Excellence Training Package
This bundle contains 4 total documents. See all the documents to the right.
Customer Service Consulting Frameworks PowerPoint Diagrams Compilation Process Analysis Process Improvement Growth Strategy Problem Solving Business Process Management Continuous Improvement KPI Contact Center Customer Care Porter's Five Forces Financial Modeling Business Case Development Business Case Example Gap Analysis Lean Management/Enterprise PDCA Operational Excellence Consulting Training Strategy Frameworks Strategy Development Breakout Strategy Sales Strategic Sourcing Cost Reduction Assessment Human Resources
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