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Assessment Dashboard - Customer Service (Excel XLSX)

File Type: Excel workbook (XLSX)

Secondary File: Zip archive file (ZIP)

$79.00

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Lifetime document updates included with purchase.

Fully editable & customizable XLSX document.

Supplemental ZIP document also included.

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BENEFITS OF DOCUMENT

Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
Implement evidence-based best practice strategies aligned with overall goals.
Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.

DESCRIPTION

This product (Assessment Dashboard - Customer Service) is an Excel workbook (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

The Customer Service Self-Assessment will make you a Customer Service domain expert by:

• Reducing the effort in the Customer Service work to be done to get problems solved
• Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
• Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
• Delivering tailored Customer Service advise instantly with structured going-forward plans

The Self Assessment tool is a comprehensive dashboard built in MS Excel. It ensures you don't miss anything with 919 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1-10 participants.

The above preview showcases an example of a completed version. The secondary document includes a blank template, as well as a detailed 150+ page PDF guide. The guide provides a convenient way to distribute and share among the participants to prepare and discuss the Self Assessment.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service Excel: Assessment Dashboard - Customer Service Excel (XLSX) Spreadsheet, Gerard Blokdijk

$79.00

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OVERVIEW

File Type: Excel

(XLSX)

Secondary File: Zip archive file

(ZIP)

File Size: 459.4 KB

Current version published: Feb 8, 2018

ABOUT THE AUTHOR

Author: Gerard Blokdijk

Additional documents from author: 315

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

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Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

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