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Assessment Dashboard - Customer Service   Excel template (XLSX)
$79.00

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Assessment Dashboard - Customer Service (Excel XLSX)

File Type: Excel template (XLSX)
Secondary File: Zip archive file (ZIP)

$79.00

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Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable XLSX document.
Supplemental ZIP document also included.
Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

  1. Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
  2. Implement evidence-based best practice strategies aligned with overall goals.
  3. Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.

DESCRIPTION

This product (Assessment Dashboard - Customer Service) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

The Customer Service Self-Assessment will make you a Customer Service domain expert by:

•  Reducing the effort in the Customer Service work to be done to get problems solved
•  Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
•  Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
•  Delivering tailored Customer Service advise instantly with structured going-forward plans

The Self Assessment tool is a comprehensive dashboard built in MS Excel. It ensures you don't miss anything with 919 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1-10 participants.

The above preview showcases an example of a completed version. The secondary document includes a blank template, as well as a detailed 150+ page PDF guide. The guide provides a convenient way to distribute and share among the participants to prepare and discuss the Self Assessment.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service Excel: Assessment Dashboard - Customer Service Excel (XLSX) Spreadsheet, Gerard Blokdijk


$79.00

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OVERVIEW

File Type: Excel xlsx (XLSX)
Secondary File: Zip archive file zip (ZIP)
File Size: 459.4 KB

ABOUT THE AUTHOR

Additional documents from author: 315

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

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