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Service Excellence Training Package   Document Bundle
$189.00

THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Service Excellence Training Package (Document Bundle)

File Type: Document Bundle

$189.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive toolkit is your essential guide to enhancing customer experience and driving satisfaction.
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Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Trusted by over 10,000+ organizations.

BENEFITS OF BUNDLE

  1. Equip customer service professionals with effective techniques and skills to provide excellent service.
  2. Learn how to manage and handle customer interactions and relationships.
  3. Acquire the skill to apply the five steps of service recovery.

DESCRIPTION

This product (Service Excellence Training Package) is a Document Bundle, which you can download immediately upon purchase.

This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.

This training package includes:

1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery


THERE ARE 4 PRODUCTS ARE IN THIS BUNDLE:


This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are... [read more]

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Individual Price: $29.00

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to... [read more]

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Individual Price: $69.00

Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your... [read more]

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Individual Price: $79.00

When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and... [read more]

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Individual Price: $59.00

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.


$189.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive toolkit is your essential guide to enhancing customer experience and driving satisfaction.
Add to Cart
  

OVERVIEW

This is a discounted bundle of 4 documents.

Terms of usage (for all documents from Operational Excellence Consulting)

ABOUT THE AUTHOR

Additional documents from author: 226

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]

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