Service Excellence Training Package (Document Bundle)
$189.00
Developed by a seasoned CX Consultant with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive toolkit is your essential guide to enhancing customer experience and driving satisfaction.
Add to Cart
BENEFITS OF BUNDLE
- Equip customer service professionals with effective techniques and skills to provide excellent service.
- Learn how to manage and handle customer interactions and relationships.
- Acquire the skill to apply the five steps of service recovery.
DESCRIPTION
This product (Service Excellence Training Package) is a Document Bundle, which you can download immediately upon purchase.
This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.
This training package includes:
1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.
THERE ARE 4 PRODUCTS IN THIS BUNDLE:
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This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are... [read more]
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Boost your CX strategy with our core CX skills PPT. Train employees to deliver excellent service to both external and internal customers, manage interactions effectively, and... [read more]
Individual Price: $69.00
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Enhance your organization's CX with our Delivering Service Excellence PPT. Equip your staff with the skills to create quality customer experiences, differentiate from the... [read more]
Individual Price: $79.00
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When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers avoid the issue, minimize costs, and shift blame. However, with the... [read more]
Individual Price: $59.00
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$189.00
Developed by a seasoned CX Consultant with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive toolkit is your essential guide to enhancing customer experience and driving satisfaction.
Add to Cart
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