Service Excellence Training Package (Document Bundle)
DESCRIPTION
The Service Excellence Training Package equips organizations with a complete set of frameworks to elevate customer experience and build a culture of service excellence. This bundle provides practical, facilitation-ready training materials to help teams deliver consistent, high-quality service interactions.
Rather than treating customer service as a reactive function, this toolkit offers a structured sequence for building service excellence:
1. Build foundational skills with Customer Service Basics
2. Strengthen CX strategy through Customer Service Essentials
3. Differentiate your organization with Delivering Service Excellence
4. Recover customer trust using the Five Steps of Service Recovery
Together, these decks form a comprehensive training system – enabling organizations to move from basic service delivery to a disciplined, customer-centric approach that drives satisfaction and loyalty.
KEY BUNDLE BENEFITS
1. Equip Service Professionals – Provide staff with effective techniques and skills to deliver excellent customer service.
2. Master Service Recovery – Apply structured steps to handle service failures, rebuild trust, and retain customers.
3. Enhance Customer Relationships – Develop the ability to manage interactions with both external and internal customers effectively.
WHAT'S INCLUDED
• Customer Service Basics – Introduction to essential service principles
• Customer Service Essentials – Core CX skills for managing interactions
• Delivering Service Excellence – Frameworks for creating quality customer experiences
• Mastering Service Recovery – Five-step process for handling service failures
TARGET AUDIENCE
• Customer Service Managers and Trainers
• CX and Operations Leaders
• Frontline Service Professionals
• Consultants and Change Agents
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.
THERE ARE 4 PRODUCTS IN THIS BUNDLE:
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This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are... [read more]
Individual Price: $29.00
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Boost your CX strategy with our core CX skills PPT. Train employees to deliver excellent service to both external and internal customers, manage interactions effectively, and... [read more]
Individual Price: $69.00
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Enhance your organization's CX with our Delivering Service Excellence PPT. Equip your staff with the skills to create quality customer experiences, differentiate from the... [read more]
Individual Price: $79.00
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When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers avoid the issue, minimize costs, and shift blame. However, with the... [read more]
Individual Price: $59.00
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ABOUT THE AUTHOR
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). We specialize in strategy deployment, customer experience design, and operational excellence, applying Design Thinking, Lean, and Systems Thinking to maximize customer value and minimize waste.
Our
... [read more]
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