BUY WITH CONFIDENCE
BENEFITS OF BUNDLE
DESCRIPTION
This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.
This training package includes:
1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery
THERE ARE 4 PRODUCTS IN THIS BUNDLE:
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This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are... [read more]
Individual Price: $29.00
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Boost your CX strategy with our core CX skills PPT. Train employees to deliver excellent service to both external and internal customers, manage interactions effectively, and... [read more]
Individual Price: $69.00
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Enhance your organization's CX with our Delivering Service Excellence PPT. Equip your staff with the skills to create quality customer experiences, differentiate from the... [read more]
Individual Price: $79.00
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When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers avoid the issue, minimize costs, and shift blame. However, with the... [read more]
Individual Price: $59.00
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Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.
OVERVIEW
This is a discounted bundle of 4 documents.
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]
Ask the Author a Question
Customer Service Sales Breakout Strategy KPI Team Management Consulting Frameworks Sales Force Business Process Management Continuous Improvement Contact Center Customer Care Leadership Process Analysis Process Improvement Pricing Strategy Fourth Industrial Revolution Natural Language Processing Proposal Template Robotic Process Automation Artificial Intelligence Business Case Example Financial Modeling Business Case Development Cash Flow Management Strategic Thinking Competitive Advantage Strategy Development Growth Strategy Customer Decision Journey Human Resources
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Receive our FREE Primer on Lean Management
This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. |