THIS IS A DOCUMENT BUNDLE.

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Service Excellence Training Package (Document Bundle)

$189.00

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HIGHLIGHTS

Author: Operational Excellence Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: Document Bundle

BENEFITS OF BUNDLE

Equip customer service professionals with effective techniques and skills to provide excellent service.
Learn how to manage and handle customer interactions and relationships.
Acquire the skill to apply the five steps of service recovery.

BUNDLE DESCRIPTION

This product (Service Excellence Training Package) is a Document Bundle, which you can download immediately upon purchase.

This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.

This training package includes:

1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery

THERE ARE 4 PRODUCTS ARE IN THIS BUNDLE:

	Customer Service Basics This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new... [read more] Add to Cart View Details Individual Price: $49.00
	Customer Service Essentials Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to... [read more] Add to Cart View Details Individual Price: $69.00
	Delivering Service Excellence Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your... [read more] Add to Cart View Details Individual Price: $79.00
	Service Recovery When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and... [read more] Add to Cart View Details Individual Price: $59.00

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form.

ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING

Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]

Operational Excellence Consulting has published 210 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Feb 15, 2016

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