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Operational Excellence Consulting
An operations improvement firm specializing in Operational Excellence training and advisory services.

Listed document(s): 227

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at **Microsoft**, **IBM**, and **Underwriters Laboratories (UL)**. With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies.

We work with a diverse clientele, spanning government bodies, multinational corporations, and SMEs across various industries. Our comprehensive services encompass Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, and more.

We take pride in crafting high-quality, customizable training materials, presentations, frameworks, and templates to facilitate the adoption of operational excellence techniques and tools, perfectly tailored to your training and business needs.

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Terms of Usage

Thank you for choosing Operational Excellence Consulting ("OEC") for your document needs. We want to make sure you understand how to use our materials effectively, so here are the terms and conditions that apply:

1. What You Can Do With Our Documents

When you buy documents from OEC, you can use them for personal or professional purposes. This includes:

- Personal use.
- Training programs and consulting services for your clients if you're an independent consultant.
- Lectures at universities for students and external clients.

Before you buy, make sure your device meets the requirements, and remember you're responsible for any internet charges while downloading.

If you're in an area with slow internet, downloads might take longer.

2. Document Details

- Most of our training presentations have a standard 4:3 screen aspect ratio unless noted otherwise.
- The file size is in MB, indicating the total size of all documents in a training package.
- All documents are in English and don't include instructor guides or facilitation notes.
- Documents may not have quizzes or case studies unless mentioned.

3. Preview Before You Buy

We understand that our documents might not suit everyone. You can preview them by clicking the 'Preview' button to ensure they meet your needs. If you have questions or need more information, please contact us before purchasing.

4. Returns and Refunds

Because our products are digital, we can't accept returns or issue refunds once you've downloaded a document. Please preview and ask questions before buying. If you get an incomplete or defective document, contact Flevy Support immediately, and they will replace it.

5. Downloading and Backups

After purchasing, it's your responsibility to keep the documents safe. We recommend creating backups on external drives or cloud storage, just like any other important files. We don't offer support to re-activate download links if you lose your files. You may contact Flevy support for assistance.

6. Disclaimer

Our files are provided "as is" without any warranties.

7. Copyright and Customization

We hold the copyright for our materials. You can customize them for your needs, but modifying them doesn't give you ownership of the intellectual property.

You can extract slides/content, make changes, and distribute derivative works as long as it doesn't involve unauthorized rebranding of the source material. Your intended usage should align with our terms and conditions, which permit customization and adaptation for educational, training, and consulting purposes.

Limited or controlled distribution of the soft copy may be permitted, such as to the program management office and teaching faculty. You can share hard copies with clients, students, trainees, or employees but not soft copies, except for templates, assessment tools, and checklists. Please respect our intellectual property rights.

8. Approved Use

Each document or license is for personal or use within a single location. If you need it for another location, purchase a separate copy.

You can store documents on your intranet, e-learning system, or document management system. However, general users should only have read access. You can use third-party platforms like Zoom or Microsoft Teams for online training.

Our documents can't be resold, rented, or distributed as part of a commercial offering without our permission.


Should you have any questions about our documents, please contact us.

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