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Operational Excellence Consulting
An operations improvement firm specializing in Operational Excellence training and advisory services.

Listed document(s): 188

Operational Excellence Consulting is a management training and consulting firm that takes a customer-centric approach to helping organizations in the public and private sectors to build resilience and reimagine a productive workplace in the post-pandemic next normal.

Founded with a mission to "transform communities by design and operational excellence approaches," our aim is to support our clients in designing, managing and executing lasting beneficial change.

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries.

Our firm's key capabilities are Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.

As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.

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These terms apply only to the documents of this author. These supplement Flevy's general terms. If there are any conflicts, then the terms on this page will take precedence.

Terms of Usage

By purchasing the documents from the Operational Excellence Consulting ("OEC") store, you agree to be bound by the following terms and conditions governing the proper usage of our documents. These documents include training presentations/guides, templates, checklists, tools and frameworks/models.


After you order a document and pay any corresponding price (for your security, we do not store any credit/debit card information), you may download and access the document for your personal use or for a single customer location, e.g. a manufacturing plant.

If you are an independent consultant, you may use the materials to deliver training programs to your clients.

If you are an educational institution (e.g. university), you may use the materials for your lectures to your students and/or external clients.

You are responsible for ensuring before purchase that your device meets any minimum system requirements. You are responsible for any internet or other connection charges you may incur in connection with your download, access and use of the store.

If you are residing in countries (e.g. India) with low internet speeds, you should expect that there might be local connectivity issues and the downloading process might take a longer time to complete.

Unless otherwise specified in the document description, all training presentations are designed with the 4:3 standard screen aspect ratio. The total number of slides include cover and transition slides. The file size, expressed in MB, is the size of all the documents in the training package.

All documents are in English. All training presentations and frameworks/models do not include instructor guide and facilitation notes.

Unless otherwise described in the document description, the training presentations do not contain MCQs, quizzes or case studies.


As it is not possible to make a product that satisfies every user, the same logic applies to all documents, e.g. the training presentations.

We therefore provide a sample of the document such as a training presentation for your preview as a way to let you browse a document prior to your order. To preview the document, click on the 'Preview' button.

You should order and download the document only if you are satisfied that the quality and contents meet your needs and expectations.

If you have any questions of the document or require more information, contact us first before you order.




The training presentations, templates, tools and frameworks/models are created and copyrighted by Operational Excellence Consulting. Copyrights of all the images used in the documents are held by their respective owners.

The documents, e.g. training presentations, are intended for use in training individuals within an organization.

The documents may be customized to suit your needs and preferences. You may modify, add, delete, change the logo, etc. or incorporate them into your own format and materials.

If necessary, soft copies of the training presentations should only be distributed to the Program Office personnel, change agents or university faculty lecturers who need to use them for their work such as education, training and/or creating awareness.

Users who have modified the contents of the presentations and/or frameworks/models do not equate to full ownership of the intellectual property rights, including but not limited to all copyrights of our documents.

Users may distribute the training presentations and frameworks/models only in the form of hard copies to their clients, students, trainees, employees and other target audiences.

Except for the templates, assessment tools and checklists, users are strictly prohibited from distributing the soft copies of the training presentations and frameworks/models to their clients, students, trainees, employees and other target audiences.


Each copy of the document or license is for your personal use or can be used throughout a single customer location, such as a manufacturing plant. If you need to use the document for another customer location, you should purchase a separate copy or license. Licenses cannot be transferred from one company to another.

(a) If your company has less than 500 employees, one license for the use of the document should be sufficient;

(b) If your company has 500 or more employees at various locations, as a general guideline, we recommend that you apply the ratio of one license per 500 employees (based on the U.S. SBA Office of Advocacy's definition of a Small Business).

(c) It is noted that different countries have different definitions of a Small Business. In this case, the company should follow the respective country's definition of a Small Business in which it is incorporated. As an example, a company incorporated in Singapore who intends to use a training presentation to train the employees in Singapore should apply the ratio of one license per 200 employees (based on Singapore's definition of a Small Business).

A copy of the training presentation may reside on the intranet or e-learning system of the customer location. Users of the intranet or e-learning system are strictly prohibited from downloading a soft copy of the presentation.

Users may use a third party's platform, e.g. Zoom or Microsoft Teams, to screen share a PowerPoint presentation to deliver an online training program.

The documents such as the training presentations, or portions or modifications thereof, may not be re-sold, rented or redistributed in isolation or as part of any commercial offering. An example of a commercial offering is the translation of our presentation materials into different languages and then incorporated into online training videos (e.g. Udemy) for sale. This would be in violation of the terms of use of our documents.


Should you have any questions about our documents, please contact us.



1. Are instructor notes provided with the training presentation?

No. To keep the price of the presentation low and affordable for most users, the instructor guide or trainer/speaker notes are not provided as part of the presentation material.

Kindly note that this point is stated in the Terms of Use for Documents on the specific product webpage (for your information prior to purchase) as well as the download email which you would receive after the purchase.

2. Can we edit the training presentation such as changing the logo, texts, font types, graphics, color scheme or screen aspect ratio?

Yes. You may edit the training presentation contents to suit your specific needs. You may also translate the presentations or other documents from English to your desired language.

If desired, you may also reformat the 4:3 standard screen aspect ratio which are being used in majority of our presentations to the 16:9 widescreen format.

3. Can we print and distribute hard copy handouts to the target audience?

Yes. You may print the hard copy handouts and distribute to the target audience who are attending your training program or briefing session.

Kindly note that the soft copy of the presentation (in PDF format or any other file format) should not be distributed.

4. Can we upload the soft copy of the training presentation to our company intranet or e-learning platform for access by our employees?

Yes. However, kindly ensure that the document download button, if any, is disabled to prevent employees from downloading the soft copy. You may allow for hard copies to be printed if desired.

5. As a result of the COVID-19 pandemic, can we use the training presentation for online delivery (e.g. via Zoom or MS Teams) to our clients/employees/students working/studying from home?

Yes. You may screen share the PowerPoint presentation via a Zoom meeting, MS Teams or any other online platform. However, kindly ensure that the document download button, if any, is disabled to prevent clients/employees/students from downloading the soft copy.

After the online training, you may upload the soft copy to your organization's intranet for reference by users if needed. If desired, you may allow for hard copies to be printed. The soft copy of the presentation must not be distributed.

6. Can we distribute the soft copy presentation to our clients, suppliers, senior executives, employees, students or other target audiences?

STRICTLY NO. Distributing the soft copy of our training presentation, or after you have customized it for your own or internal company use, would be a violation of our Terms of Use for Documents.

However, you may consider uploading the soft copy to your company intranet or e-learning platform for internal sharing as per para 4 above.

Kindly note that we may pursue available legal means to protect our intellectual property rights and unauthorized distribution.

7. Can we translate the training presentation into our local language, combine with our own materials and then upload to an online training platform (e.g. Udemy) for sale?

STRICTLY NO. This would be in violation of the terms of usage. Our documents are strictly for non-commercial use only.

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