This is a partial preview of the document. Login to FlevyPro for the full preview.
EMBED CODE (Copy and Paste)
DOCUMENT DESCRIPTIONABOUT FLEVYPRO
The Service-Profit Chain model, developed by James Heskett, Earl Sasser, and Leonard Schlesinger, theorizes that organizations need to focus on providing what their employees, customers, investors, suppliers, and others value most. Driving value for these stakeholders will lead to maximum profitability.
Source: Service-Profit Chain PowerPoint document
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.
Sold by Flevy (view author profile)
This business document is categorized under:
Number of Slides: 15
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Upload date (first version): Nov 18, 2016
Report this Document
Please explain why the content is inappropriate and provide as much detail as possible. Possible reasons include, but are not limited, to the following: