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This is an excellent role play activity to take the participants through a simulation exercise of Quotation Process to identify office wastes.
Customer (C) – who wants a quote
Sales Person (SP) – attends to customer requirements / phones
Sales Administrator (SA) – keeps track of the entire process
Sales Manager (SM) – Takes care of the overall sales process
Estimator (E) – Estimates material and labour requirements
Cost Estimator (CE) – Adds cost to Estimator 1 calculations and checks for accuracy
Management Accountant (MA) – does job costing and ensures that the company makes a profit (planned & actual)
Project Manager (PM) – takes care of customer projects
General Manager (GM) – approves the quotes
Planner (P) – keeps track of the cycle times and lead time
Print the slides of each role as visual aids and ask for volunteers to take up these roles. Explain the activity and and conduct 3 rounds of the same.
The 1st round is "business as usual"...
The 2nd round is after the participants have identified "non-value adding wastes:
The 3rd round is after the participants have introduced flow in to the process.
Each time, note the total time taken for generating a quote. You should see a remarkable decrease in he time taken at the end of round 3.
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Source: Best Practices in Lean Office, Lean Game PowerPoint Slides: PSL - Lean Office Simulation Game PowerPoint (PPT) Presentation, Vishnu Rayapeddi
ABOUT THE AUTHOR: VISHNU RAYAPEDDI
Vishnu is an experienced management consultant and trainer specializing in implementing continuous process improvements.
Vishnu is a pioneer in Lean Management which combines the power of Lean Thinking, TOC, Six Sigma, TQM, TWI, Balanced Scorecard, cGMP and other best-class methodologies such as, DMAIC, Value Stream Mapping, Root Cause Analysis, 5S, Quick Changeovers, Quality and Reliability, TPM, Visual Management, Standard Work, Pull, JIT and Kanban to the advantage of his clients.
Vishnu complements his process improvement techniques with key change management skills, including business process & gap analysis, identifying opportunities for improvements, bench marking and ways to implement change; facilitating changes to systems, processes and procedures; forming teams and leading them in the right direction, coaching and mentoring them to achieve the desired results.
Vishnu has a broad perspective and understanding of the whole business and how it operates in an ever-changing competitive world, recognizing the key business drivers, realizing the opportunities to advance the business, understanding and applying key drivers of business performance.
Vishnu has worked in Pharma Manufacturing and FMCG Supply Chain environments for over 23 years with some of the most reputed organisations in New Zealand and India, including Unichem Laboratories, Aristo Pharmaceuticals, Intas Pharmaceuticals, Standard Medical & Pharmaceuticals Ltd, Fonterra (global dairy giant), George Weston Foods (part of AB Foods), Navman (GPS Navigational Equipment Manufacturer), Gilbarco Veeder Root and others. In the past 6 years Vishnu has been providing consulting, training, coaching and mentoring services in the Operational Excellence arena.
Vishnu until recently was a Director & Principal Consultant with Productivity Solutions Limited (PSL) and Productivity Institute (PSL Training Division) based in New Zealand and is passionate about Lean Thinking and making businesses "waste free." During this period, Vishnu consulted for various industries including Electronics, Printing, Plastics, Packaging, Engineering & Metal Fabrication, HVAC, Pre-cast.
Vishnu has been an approved training provider for the CMI Consortium (Competitive Manufacturing Initiative, NZ), offered consultancy & training to NZTE (New Zealand Trade & Enterprise) funded programmes, HERA (Heavy Engineering Research Association, NZ), NZPICS (Association for Operations & Supply Chain Professionals), and CBAFF (Custom Brokers & Freight Forwarders Association, NZ).
Academically Vishnu holds an honors degree in Pharmacy from BITS Pilani, an MBA /PGDBM in Operations Management and certified in Supply Chain management from APICS. Vishnu is also a certified Lean (SME/AME/ASQ/Shingo Prize) & Six Sigma practitioner and attended training by Dr. Jeffrey Liker, the author of The Toyota Way.
Some of Vishnu's achievements include, doubling productivity in Engineering Company by introducing JIT, improving first pass yield by over 12% in Electronics Company, saving $250K in a packaging company by improving flow, saving $2M in an FMCG company by implementing Sales & Operations Planning, implementing training and coaching in practices leading to "First Time Right" philosophy thereby improving quality & customer service levels at a number of organisations.
Vishnu has been a frequent speaker at many conferences in NZ and also an international speaker and trainer. Vishnu delivered consulting and training in NZ, Australia, India and Malaysia.
Vishnu Rayapeddi has published 88 additional documents on Flevy.
This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (ppt)
File Size: 2 MB
Number of Slides: 15 (includes cover, transition, & marketing slides)
Related Topic(s): Lean Office Lean Game
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental ZIP document.
Initial upload date (first version): Aug 8, 2015
Most recent version published: Jan 22, 2021
|This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. To receive this free download, enter your email address below and click the "Email Me" button.|
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