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  1. Reduce non-adding activities or wastes in the office processes
  2. Improve productivity in the office and admin areas


This is an excellent role play activity to take the participants through a simulation exercise of Quotation Process to identify office wastes.
Typical roles:
Customer (C) - who wants a quote
Sales Person (SP) - attends to customer requirements / phones
Sales Administrator (SA) - keeps track of the entire process
Sales Manager (SM) - Takes care of the overall sales process
Estimator (E) - Estimates material and labour requirements
Cost Estimator (CE) - Adds cost to Estimator 1 calculations and checks for accuracy
Management Accountant (MA) - does job costing and ensures that the company makes a profit (planned & actual)
Project Manager (PM) - takes care of customer projects
General Manager (GM) - approves the quotes
Planner (P) - keeps track of the cycle times and lead time

Print the slides of each role as visual aids and ask for volunteers to take up these roles. Explain the activity and and conduct 3 rounds of the same.
The 1st round is "business as usual"...
The 2nd round is after the participants have identified "non-value adding wastes:
The 3rd round is after the participants have introduced flow in to the process.
Each time, note the total time taken for generating a quote. You should see a remarkable decrease in he time taken at the end of round 3.

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Source: PSL - Lean Office Simulation Game PowerPoint document

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PSL - Lean Office Simulation Game

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File Type: PowerPoint (ppt)

File Size: 2 MB

Number of Slides: 15 (includes cover, transition slides)

Related Topic(s): Lean Office Lean Game

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Initial upload date (first version): Aug 8, 2015
Most recent version published: Jan 22, 2021

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