EMBED CODE (Copy and Paste)
DOCUMENT DESCRIPTIONABOUT FLEVYPRO
The Kano Customer Satisfaction Model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano. This model classifies customer preferences into 4 categories of product features:
Source: Kano Customer Satisfaction Model PowerPoint document
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.
Top Flevy Author [?]
Kano Customer Satisfaction Model
This business document is categorized under:
Number of Slides: 26
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Upload date (first version): Aug 26, 2016
Report this Document
Please explain why the content is inappropriate and provide as much detail as possible. Possible reasons include, but are not limited, to the following: