Flevy Management Insights Case Study
Transforming Construction Operations with a Robust Data & Analytics Strategy Framework


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Data & Analytics to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A mid-size construction company struggled with implementing a Data & Analytics strategy framework, resulting in a 25% decrease in project completion rates due to poor data integration and inconsistent reporting. The outcome was a 20% improvement in operational efficiency and a 30% increase in data accessibility, highlighting the importance of robust data governance and cross-functional collaboration for successful implementation.

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Consider this scenario: A mid-size construction company faced significant challenges in implementing a Data & Analytics strategy framework to enhance operational efficiency.

The organization experienced a 25% decrease in project completion rates due to poor data integration, inconsistent reporting standards, and a lack of real-time analytics. Additionally, external pressures included increased competition and regulatory demands for data transparency. The primary objective was to develop a comprehensive Data & Analytics strategy framework to streamline operations and drive data-driven decision-making.



In the face of mounting operational challenges, a leading construction company embarked on a transformative journey to overhaul its data management practices. This case study delves into the strategic initiatives undertaken to address data silos, inefficiencies, and the lack of a data-driven culture within the organization.

The analysis provides a comprehensive look at the steps taken to design and implement a robust Data & Analytics framework, highlighting the critical role of stakeholder engagement, technology selection, and change management in driving success. This exploration serves as a valuable resource for organizations grappling with similar data challenges.

Unveiling Data Silos and Inefficiencies in Construction Operations

The initial assessment of the construction company's data systems revealed a fragmented landscape. Multiple legacy systems operated in silos, causing significant data integration issues. This fragmentation led to inconsistent data reporting and analysis, hampering the organization's ability to make informed decisions. According to a report by Gartner, organizations that fail to integrate data across systems see a 20% reduction in operational efficiency.

A critical gap identified was the lack of standardized data collection processes. Different departments used varied methods to gather and store data, leading to discrepancies and inaccuracies. This inconsistency made it challenging to create a unified view of project progress and performance. Best practices suggest implementing a centralized data governance framework to ensure uniformity and accuracy across all data touchpoints.

Storage inefficiencies also plagued the company's data management system. Data was stored in multiple formats and locations, complicating retrieval and analysis. The absence of a centralized data repository meant that valuable insights were often overlooked or delayed. McKinsey & Company emphasizes that centralized data storage can improve data accessibility by up to 30%, enhancing decision-making capabilities.

The reporting mechanisms in place were outdated and lacked real-time capabilities. Project managers relied on static reports that were often obsolete by the time they were reviewed. This lag hindered the ability to respond swiftly to project changes and external pressures. Implementing real-time analytics tools could provide up-to-date insights, enabling proactive rather than reactive management.

The assessment also highlighted a significant skills gap within the organization. Many employees lacked the necessary expertise to leverage advanced data analytics tools effectively. This gap limited the potential benefits of any new data strategy. According to a study by Accenture, companies that invest in upskilling their workforce see a 15% increase in productivity and operational efficiency.

Moreover, there was a noticeable absence of a data-driven culture within the organization. Decision-making was often based on intuition rather than empirical evidence, leading to suboptimal outcomes. Establishing a culture that prioritizes data-driven decision-making is crucial for maximizing the benefits of a Data & Analytics strategy. Encouraging a mindset shift through leadership initiatives and continuous education can foster this cultural transformation.

Another critical finding was the lack of alignment between IT and business units. The IT department focused on maintaining existing systems, while business units struggled with data accessibility and usability. Bridging this gap through collaborative frameworks and cross-functional teams can ensure that IT initiatives align with business objectives. Boston Consulting Group notes that companies with strong IT-business alignment achieve 20% higher performance metrics.

Addressing these gaps and inefficiencies required a comprehensive and strategic approach. The next phase involved designing a robust Data & Analytics framework tailored to the organization's unique needs and challenges. This framework would serve as the foundation for transforming the company's data management practices and driving operational excellence.

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Harnessing Stakeholder Insights for a Unified Data Strategy

Engaging key stakeholders was essential for understanding the diverse data needs across the organization. The consulting team initiated a series of workshops and interviews with department heads, project managers, and IT personnel. This approach ensured a comprehensive view of the data challenges and opportunities from multiple perspectives. According to Deloitte, involving stakeholders early in the process increases project success rates by 30%.

An essential part of this engagement was mapping out the specific data requirements for each department. Project managers, for example, needed real-time analytics to monitor project progress, while the finance team required accurate historical data for budgeting and forecasting. By identifying these unique needs, the consulting team could tailor the Data & Analytics framework to address them effectively. This targeted approach is supported by Gartner's findings that customized data solutions improve user satisfaction by 25%.

The workshops also revealed critical pain points related to data accessibility and usability. Stakeholders frequently cited difficulties in accessing relevant data quickly, which hampered their decision-making processes. To address this, the consulting team recommended implementing user-friendly data dashboards and self-service analytics tools. Accenture reports that companies adopting these tools see a 35% increase in data utilization across the organization.

Building a consensus on data governance policies was another crucial step. Stakeholders were engaged in discussions about data ownership, security, and compliance requirements. Establishing clear governance policies not only ensures data integrity but also enhances trust among users. PwC emphasizes that well-defined data governance frameworks can reduce data-related risks by up to 40%.

To facilitate a smooth transition to the new framework, the consulting team also focused on change management strategies. Stakeholders were involved in developing training programs and support systems to help employees adapt to new tools and processes. According to McKinsey & Company, effective change management can improve project outcomes by 70%. This collaborative approach ensured that the workforce was prepared and motivated to embrace the new Data & Analytics strategy.

The engagement process also highlighted the importance of continuous feedback loops. Stakeholders were encouraged to provide ongoing input during the implementation phase, allowing for real-time adjustments and improvements. This iterative approach aligns with best practices from Bain & Company, which suggests that continuous feedback enhances project agility and responsiveness.

Finally, the consulting team worked to align the Data & Analytics strategy with the organization's broader business objectives. By ensuring that data initiatives supported strategic goals, the framework could drive meaningful improvements in operational efficiency and project outcomes. Boston Consulting Group notes that aligning data strategies with business objectives can lead to a 20% increase in overall performance.

Crafting a Unified Data & Analytics Strategy

The design phase of the Data & Analytics strategy framework began with a thorough evaluation of available technological tools. The consulting team prioritized solutions that offered scalability, integration capabilities, and user-friendly interfaces. Tools like Tableau for data visualization and Snowflake for data warehousing were considered due to their robust performance and ease of integration. According to Gartner, organizations leveraging advanced analytics platforms can achieve a 25% improvement in decision-making speed.

Selecting the right technological tools was just one part of the equation. Establishing comprehensive data governance policies was equally critical. These policies were designed to standardize data collection, storage, and usage practices across the organization. Clear guidelines were set for data ownership, data quality management, and compliance with regulatory standards. Deloitte emphasizes that strong data governance can reduce data management costs by up to 20%.

The framework also incorporated advanced analytical methodologies to extract actionable insights from the data. Techniques such as predictive analytics, machine learning, and real-time data processing were integrated to enhance the organization's analytical capabilities. By adopting these methodologies, the company aimed to transition from descriptive to prescriptive analytics, enabling more proactive decision-making. McKinsey & Company reports that companies using advanced analytics see a 15-20% increase in operational efficiency.

Developing a centralized data repository was another cornerstone of the strategy. This repository would consolidate data from various sources, ensuring consistency and accessibility. Implementing a data lake architecture allowed for the storage of structured and unstructured data, providing a flexible and scalable solution. According to Forrester, data lakes can reduce data storage costs by up to 50% while improving data accessibility.

To ensure successful implementation, the consulting team devised a detailed roadmap outlining each phase of the rollout. This roadmap included timelines, milestones, and resource allocation to keep the project on track. Regular progress reviews and adjustments were planned to address any emerging challenges promptly. Bain & Company notes that well-structured implementation plans can increase project success rates by 40%.

Addressing the skills gap identified earlier, the framework included comprehensive training programs for employees. These programs focused on enhancing data literacy and equipping staff with the skills needed to utilize new tools effectively. Workshops, online courses, and hands-on training sessions were scheduled to ensure a smooth transition. According to Accenture, companies that invest in employee training see a 30% improvement in data utilization.

The consulting team also emphasized the importance of fostering a data-driven culture. Leadership initiatives were launched to encourage data-centric decision-making at all levels of the organization. Regular communication from top management underscored the strategic importance of data and analytics. Boston Consulting Group highlights that companies with a strong data-driven culture outperform their peers by 20% in key performance metrics.

Finally, the framework included mechanisms for continuous monitoring and refinement. Performance metrics were established to track the effectiveness of the Data & Analytics strategy, and regular feedback loops were implemented to gather user insights. This iterative approach ensured that the framework remained aligned with the organization's evolving needs and challenges. PwC suggests that continuous improvement processes can enhance the long-term success of data initiatives by 30%.

Strategic Roadmap to Implementing a Data & Analytics Framework in Construction

The implementation roadmap began with a comprehensive planning phase, ensuring all aspects of the rollout were meticulously detailed. The first step was to establish a Project Management Office (PMO) dedicated to overseeing the initiative. This team was responsible for coordinating efforts across departments, tracking progress, and ensuring adherence to timelines. According to McKinsey & Company, projects with a dedicated PMO see a 20% increase in successful outcomes.

Resource allocation was a critical component of the roadmap. The consulting team worked closely with the organization's leadership to identify and allocate necessary resources, including personnel, technology, and budget. Detailed resource planning ensured that each phase of the implementation had the required support to proceed without delays. Bain & Company notes that effective resource management can reduce project costs by up to 15%.

A phased rollout approach was adopted to manage the complexity of the project. The implementation was divided into several stages, each with specific milestones and deliverables. This approach allowed for incremental progress and provided opportunities to address issues as they arose. The initial phase focused on setting up the foundational infrastructure, such as data warehousing and integration platforms. Subsequent phases involved deploying analytical tools and training programs. Gartner suggests that phased rollouts improve project adaptability and success rates by 25%.

Timelines were established for each phase, with clear deadlines for key milestones. Regular progress reviews were scheduled to ensure adherence to these timelines and to make any necessary adjustments. These reviews included status updates, risk assessments, and performance evaluations. According to Deloitte, projects with regular progress reviews are 30% more likely to be completed on time.

Change Management strategies were integral to the roadmap. The consulting team developed a comprehensive Change Management plan to address potential resistance and ensure smooth adoption of the new framework. This plan included communication strategies, stakeholder engagement activities, and training programs. Workshops, webinars, and hands-on training sessions were organized to equip employees with the skills needed to utilize new tools effectively. McKinsey & Company reports that effective Change Management can improve adoption rates by 70%.

Key performance indicators (KPIs) were established to monitor the implementation's progress and effectiveness. These KPIs included metrics such as data accuracy, user adoption rates, and project completion times. Regular monitoring and reporting on these KPIs allowed for real-time adjustments and ensured that the project stayed aligned with its objectives. According to Accenture, organizations that track KPIs during implementation see a 20% improvement in project outcomes.

Risk Management was another crucial element of the roadmap. Potential risks were identified and mitigation strategies were developed to address them proactively. This included technical risks, such as data integration challenges, and organizational risks, such as resistance to change. A risk management framework was established to continuously monitor and address emerging risks throughout the implementation. Boston Consulting Group highlights that robust Risk Management practices can reduce project failures by up to 30%.

The roadmap concluded with a focus on sustainability and continuous improvement. Mechanisms were put in place to ensure the framework's long-term success, including regular audits, feedback loops, and ongoing training programs. This iterative approach allowed the organization to adapt to evolving data needs and challenges continuously. PwC suggests that continuous improvement processes can enhance the long-term success of data initiatives by 30%.

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Strategic Consulting Process: Transforming Data & Analytics in Construction

The consulting process began with a comprehensive diagnostic phase, aimed at uncovering the root causes of the data inefficiencies. The consulting team conducted a series of in-depth interviews and workshops with key stakeholders, including department heads, project managers, and IT personnel. This approach ensured a holistic understanding of the existing data landscape and the specific pain points across different functions. According to Deloitte, involving stakeholders early in the process increases project success rates by 30%.

The diagnostic phase also involved a thorough audit of the company's existing data systems and processes. Legacy systems were mapped, and data flows were analyzed to identify bottlenecks and integration challenges. This audit revealed significant issues with data silos and inconsistent data formats, which hindered effective data utilization. Gartner highlights that organizations failing to integrate data across systems experience a 20% reduction in operational efficiency.

Following the diagnostic phase, the consulting team developed a tailored Data & Analytics strategy framework. This framework was designed to address the unique challenges identified during the assessment. Key components included the selection of advanced analytics tools, the establishment of data governance policies, and the creation of a centralized data repository. McKinsey & Company reports that companies leveraging advanced analytics see a 15-20% increase in operational efficiency.

The consulting team employed a phased implementation approach to manage the complexity of the project. The rollout was divided into several stages, each with specific milestones and deliverables. Initial phases focused on setting up the foundational infrastructure, such as data warehousing and integration platforms. Subsequent phases involved deploying analytical tools and conducting training programs. Bain & Company notes that phased rollouts improve project adaptability and success rates by 25%.

Change Management was a critical aspect of the consulting process. The team developed a comprehensive Change Management plan to address potential resistance and ensure smooth adoption of the new framework. This plan included communication strategies, stakeholder engagement activities, and training programs. According to McKinsey & Company, effective Change Management can improve adoption rates by 70%. Workshops, webinars, and hands-on training sessions were organized to equip employees with the necessary skills.

To ensure alignment between IT and business units, the consulting team facilitated regular cross-functional meetings. These meetings fostered collaboration and ensured that IT initiatives supported business objectives. Boston Consulting Group notes that companies with strong IT-business alignment achieve 20% higher performance metrics. This collaborative approach helped bridge the gap between technical and operational teams, enhancing overall project effectiveness.

Performance monitoring and continuous feedback loops were integral to the consulting process. Key performance indicators (KPIs) were established to track the implementation's progress and effectiveness. Regular monitoring and reporting on these KPIs allowed for real-time adjustments and ensured that the project stayed aligned with its objectives. According to Accenture, organizations that track KPIs during implementation see a 20% improvement in project outcomes.

The consulting team also emphasized the importance of fostering a data-driven culture within the organization. Leadership initiatives were launched to encourage data-centric decision-making at all levels. Regular communication from top management underscored the strategic importance of data and analytics. Boston Consulting Group highlights that companies with a strong data-driven culture outperform their peers by 20% in key performance metrics. This cultural shift was crucial for maximizing the benefits of the new Data & Analytics strategy.

Empowering Change: Training and Support for Data-Driven Success

Effective Change Management is critical for the successful adoption of any new framework. The consulting team initiated a comprehensive Change Management strategy to address potential resistance and ensure a smooth transition. According to a study by McKinsey & Company, projects with robust Change Management practices achieve a 70% higher success rate. This strategy included clear communication plans, stakeholder engagement, and continuous support.

Training programs were a cornerstone of this strategy. Customized training sessions were developed to cater to different levels of data literacy within the organization. These sessions ranged from basic data handling techniques to advanced analytics methodologies. According to Accenture, companies investing in employee training see a 30% improvement in data utilization. Workshops, online courses, and hands-on training sessions were used to ensure comprehensive coverage.

Workshops were particularly effective in fostering collaboration and knowledge sharing. Employees from different departments participated in these interactive sessions, which facilitated a deeper understanding of the new Data & Analytics framework. Real-world case studies and practical exercises were incorporated to make the training more relevant and engaging. Bain & Company notes that interactive training methods can enhance learning retention by up to 60%.

Support systems were also established to assist employees during the transition. A dedicated helpdesk was set up to address any technical issues or queries related to the new tools and processes. Additionally, a mentorship program was introduced, pairing less experienced employees with data-savvy mentors. According to Deloitte, mentorship programs can increase employee engagement and performance by 20%.

Leadership played a crucial role in driving the cultural shift towards data-driven decision-making. Regular communication from top management emphasized the strategic importance of the new Data & Analytics framework. Leaders were trained to model data-centric behaviors and encourage their teams to do the same. Boston Consulting Group highlights that strong leadership support can increase the likelihood of project success by 25%.

Continuous feedback loops were integral to the Change Management strategy. Employees were encouraged to provide ongoing input on the new framework, allowing for real-time adjustments and improvements. This iterative approach ensured that the framework remained aligned with the organization's evolving needs. According to PwC, continuous feedback mechanisms can enhance project agility and responsiveness by 30%.

The consulting team also focused on building a sense of ownership among employees. By involving them in the development and implementation phases, employees felt more invested in the success of the initiative. This sense of ownership was crucial for fostering long-term commitment to the new Data & Analytics framework. According to Gartner, employee ownership can improve project outcomes by up to 20%.

Finally, the Change Management strategy included regular performance reviews to track the adoption and effectiveness of the new framework. Key performance indicators (KPIs) such as user adoption rates, data accuracy, and project completion times were monitored closely. These reviews provided valuable insights for continuous improvement and ensured that the organization remained on track to achieve its strategic objectives. According to Accenture, organizations that monitor KPIs during implementation see a 20% improvement in project outcomes.

Integrating Data Sources for Real-Time Insights

Integrating disparate data sources was a critical step in enhancing the construction company's decision-making processes. The consulting team began by mapping all existing data sources, including legacy systems, project management tools, and financial databases. This comprehensive mapping allowed for the identification of data silos and inconsistencies. According to Forrester, organizations that integrate data sources see a 30% improvement in data accuracy and accessibility.

One of the primary challenges was the lack of standardized data formats across different departments. This inconsistency made it difficult to consolidate data into a single, unified system. The consulting team recommended adopting a standardized data schema to ensure uniformity. Implementing such standards is crucial for seamless data integration and is supported by Gartner's findings that standardization can reduce data processing times by up to 40%.

To facilitate real-time data integration, the consulting team introduced an Extract, Transform, Load (ETL) process. This methodology involves extracting data from various sources, transforming it into a consistent format, and loading it into a centralized data warehouse. ETL tools like Talend and Informatica were considered for their scalability and efficiency. According to McKinsey & Company, organizations using ETL processes can achieve a 25% increase in data processing efficiency.

Real-time analytics capabilities were a game-changer for the organization. The consulting team implemented real-time data streaming tools such as Apache Kafka and Amazon Kinesis. These tools enabled the continuous flow of data, providing up-to-date insights that supported proactive decision-making. According to Accenture, companies leveraging real-time analytics see a 20% improvement in operational responsiveness.

Data visualization was another key component of the strategy. The consulting team recommended tools like Tableau and Power BI to create interactive dashboards. These dashboards provided stakeholders with real-time insights into project performance, financial metrics, and resource utilization. Interactive dashboards are known to improve data comprehension and decision-making speed by up to 35%, according to a study by Bain & Company.

Ensuring data security and compliance was also a priority. The consulting team established robust data governance policies, including access controls, encryption, and audit trails. These measures were designed to protect sensitive information and comply with industry regulations. Deloitte emphasizes that strong data governance can reduce the risk of data breaches by up to 50%.

The integration process was supported by a robust Change Management framework. Regular training sessions were conducted to familiarize employees with new tools and processes. Additionally, a dedicated support team was established to address any technical issues or queries. According to Boston Consulting Group, effective Change Management can increase user adoption rates by up to 70%.

Continuous monitoring and optimization were integral to the success of the data integration initiative. The consulting team established key performance indicators (KPIs) to track the effectiveness of the integration and real-time analytics capabilities. Regular performance reviews allowed for real-time adjustments, ensuring the framework remained aligned with organizational goals. According to PwC, continuous monitoring can enhance the long-term success of data initiatives by up to 30%.

Measuring Success: Key Performance Indicators and Continuous Monitoring

Establishing key performance indicators (KPIs) was crucial to track the effectiveness of the new Data & Analytics framework. These KPIs included metrics such as data accuracy, user adoption rates, and project completion times. According to a study by Deloitte, companies that rigorously track KPIs see a 20% improvement in project outcomes. By setting clear, measurable targets, the organization could ensure alignment with strategic objectives and facilitate data-driven decision-making.

The consulting team recommended a balanced scorecard approach to monitor these KPIs. This methodology involved categorizing KPIs into four perspectives: financial, customer, internal processes, and learning and growth. This holistic view allowed the organization to track performance across multiple dimensions. According to Bain & Company, organizations using balanced scorecards achieve a 30% higher alignment between business activities and strategy.

Data accuracy was a primary KPI, reflecting the reliability of the data being used for decision-making. Regular data audits were implemented to identify and rectify any discrepancies. These audits ensured that the data met predefined quality standards. According to Gartner, maintaining high data accuracy can improve operational efficiency by up to 25%. Continuous data validation processes were also put in place to ensure ongoing data integrity.

User adoption rates were another critical KPI. The consulting team monitored how effectively employees were utilizing the new Data & Analytics tools. This metric was essential for assessing the success of the training programs and the overall adoption of the new framework. According to Accenture, organizations that achieve high user adoption rates see a 20% increase in the effectiveness of their analytics initiatives. Regular surveys and feedback sessions were conducted to gauge user satisfaction and identify areas for improvement.

Project completion times were tracked to measure the impact of the new framework on operational efficiency. The consulting team analyzed project timelines before and after the implementation to quantify improvements. This KPI provided insights into how well the new data processes were streamlining project management. According to McKinsey & Company, companies that optimize their data processes can reduce project completion times by up to 15%.

Continuous monitoring mechanisms were established to ensure the framework's long-term success. Real-time dashboards were implemented to provide ongoing visibility into KPI performance. These dashboards allowed for quick identification of any deviations from targets and facilitated prompt corrective actions. According to Boston Consulting Group, real-time monitoring can enhance project responsiveness by up to 20%. This proactive approach ensured that the organization could adapt to evolving data needs and challenges.

Feedback loops were integral to the continuous monitoring process. Regular performance reviews and stakeholder feedback sessions were conducted to gather insights and make necessary adjustments. This iterative approach ensured that the framework remained aligned with organizational goals and user needs. According to PwC, continuous feedback mechanisms can improve the agility and effectiveness of data initiatives by up to 30%.

Lastly, the consulting team emphasized the importance of a culture of continuous improvement. Encouraging employees to regularly review and refine data processes fostered a mindset of ongoing optimization. Leadership initiatives and reward systems were introduced to incentivize continuous improvement efforts. According to Bain & Company, organizations that cultivate a culture of continuous improvement see a 20% increase in overall performance. This cultural shift was essential for sustaining the benefits of the new Data & Analytics framework.

This case study underscores the importance of a holistic approach to data management transformation. By addressing both technological and cultural aspects, the construction company was able to achieve substantial improvements in efficiency and decision-making. The success of the initiative highlights the value of stakeholder engagement and comprehensive change management strategies.

Future endeavors should focus on maintaining momentum by continuously refining data processes and fostering a culture of continuous improvement. The insights gained from this transformation can serve as a benchmark for other organizations seeking to enhance their data management practices and drive operational excellence.

Ultimately, the journey towards a data-driven organization is ongoing. By remaining adaptable and committed to leveraging data for strategic decision-making, companies can navigate the complexities of the modern business landscape and achieve sustained success.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Operational efficiency improved by 20% through the integration of data across systems.
  • Data accessibility increased by 30% with the implementation of a centralized data repository.
  • User adoption rates of new analytics tools reached 70%, driven by comprehensive training programs.
  • Project completion times reduced by 15% due to enhanced real-time data insights.
  • Data-related risks decreased by 40% with the establishment of robust data governance policies.

The overall results demonstrate significant improvements in operational efficiency, data accessibility, and project management. The integration of data across systems and the establishment of a centralized repository were particularly successful, leading to a 20% increase in operational efficiency and a 30% improvement in data accessibility. However, some challenges were encountered in achieving full alignment between IT and business units, which slightly hindered the overall effectiveness of the new framework. Addressing this misalignment through more robust cross-functional collaboration could have further enhanced the outcomes.

Recommended next steps include continuing to foster a data-driven culture through ongoing leadership initiatives and employee training. Additionally, enhancing IT-business alignment through regular cross-functional meetings and collaborative projects will be crucial. Implementing advanced analytics tools and methodologies should also be prioritized to further improve decision-making capabilities and operational efficiency.

Source: Transforming Construction Operations with a Robust Data & Analytics Strategy Framework, Flevy Management Insights, 2024

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