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DOCUMENT DESCRIPTION When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and shifting the blame to others. With the right approach and understanding, you can regain customer satisfaction and loyalty and make your organization even stronger. Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead. Source: Service Recovery PowerPoint document
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Service RecoverySold by Operational Excellence Consulting (this author has 155 documents)
This business document is categorized under the function(s): It applies to All Industries File Type: PowerPoint File Size: 9.3 MB Number of Slides: 67 (includes cover, transition slides) Related Topic(s): Customer Service Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. Terms of usage (for all documents from Operational Excellence Consulting) Initial upload date (first version): Feb 10, 2016 Ask the Author a Question Must be logged in Click here to log in ![]() ![]() |
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