What is a “first” or “second” generation Performance Management and Measurement framework? Let’s begin by defining these concepts. First generation Performance Management and Measurement frameworks derive Key Performance Indicators (KPIs) from strategy. These include well known and established frameworks, such as Balanced Scorecard (BSC) and EFQM Excellence Model. These first generation frameworks have led organizations to increase the […]
Tag Archives | balanced scorecard
What Is a Strategy Map?
If you’re familiar with the strategic management framework Balanced Scorecard, you may have also come across the concept of a Strategy Map. After all, a Strategy Map is a core element of the formulation of a Balanced Scorecard. Both frameworks were developed by Robert Kaplan and David Norton. Wikipedia defines a Strategy Map as: A […]
Putting the Balanced Scorecard to Work: 11 Great Tips
Putting the Balanced Scorecard to work can be quite a challenge. Yes, the Balanced Scorecard has been around for a long time. Yes, there are many Balanced Scorecard example out there. But that doesn’t change the fact that most organizations struggle to put the Balanced Scorecard to work and get all the promised benefits. This […]
2 Types Of Performance Metrics Everyone Must Differentiate
There are leading and lagging indicators in business. It is important that managers understand the difference between them and ensure they have both types of metrics to get an accurate picture of performance. However, there are also some important issues to watch out for. All performance measures are, by definition, backward looking. They tell us […]
Flevy’s Definitive Guide to Operations
This is a guide to navigating Flevy to find the documents and other resources you need related to Business Operations. “Operations” is a broad, vague term. It can convey a lot of different meanings to different people. If you don’t find what you are looking for in this article, please email us at [email protected] First, a very […]
What Are Balanced Scorecards?
Balanced Scorecards tell you the knowledge, skills and systems that your employees will need (learning and growth) to innovate and build the right strategic capabilities and efficiencies (internal processes) that deliver specific value to the market (customer) which will eventually lead to higher shareholder value (financial). –– Robert Kaplan & David Norton In 1990, Art […]
Download Our Free Primer on Strategy Development and Strategy Execution
What is strategy without execution? Merely theory. A successful business requires both a well developed strategy and the ability to execute on that strategy. Many companies develop robust strategies, but fail at operationalizing their strategies into implementable steps. We have just released a free primer on Strategy Development and Strategy Execution. It is a 54-slide deck that […]
Introducing Flevy Business Toolkits
We recently added end-to-end Business Toolkits to our document offerings. Each toolkit is a collection of multiple documents that, when used together, provide a comprehensive and holistic framework for a project or business topic. Below are several examples: Product Launch Strategy https://flevy.com/business-toolkit/product-launch-strategy-pls Performance Management https://flevy.com/business-toolkit/performance-management-perf Marketing Plan Development https://flevy.com/business-toolkit/marketing-plan-development-mktg Balanced Scorecard https://flevy.com/business-toolkit/balanced-scorecard-bsc Project Management https://flevy.com/business-toolkit/project-management-pm […]
From PPTLab – Innovation Strategy, Product Adoption, Strategic Reasoning, & more
The firm PPTLab is one of the most prolific sellers on Flevy. With over 20 documents, PPTLab focuses on business frameworks, mostly around corporate strategy and marketing. Below, you will find 5 of PPTLab’s most popular framework guides: Psychology of Product Adoption https://flevy.com/browse/business-document/psychology-of-product-adoption-203 This document discusses the psychology of product adoption. Topics include Prospect Theory, […]
Perform Strategic Management Right with a Balanced Scorecard
It’s (relatively) easy to come up with a corporate vision, with a mission statement, with a set of strategies. But, when it comes to the execution of that vision and strategy, things become much more challenging. This difficulty increases as the size of the organization increases. For proper strategic performance management, a number of methodologies […]
