Business metrics matter. They measure how successful a company is and well it is performing. We seem to live in a world saturated with data, metrics, and performance reports. Our corporate rivers are overflowing with them drenching everything in numbers and targets, drowning us in data, while leaving is gasping for insights. I have helped […]
About Bernard Marr
Acknowledged by the CEO Journal as one of today's leading business brains. Bernard Marr is a best-selling business author, keynote speaker, and consultant in strategic performance, analytics, KPIs, and big data. You can connect with him on LinkedIn here.Author Archive | Bernard Marr
2 Types Of Performance Metrics Everyone Must Differentiate
There are leading and lagging indicators in business. It is important that managers understand the difference between them and ensure they have both types of metrics to get an accurate picture of performance. However, there are also some important issues to watch out for. All performance measures are, by definition, backward looking. They tell us […]
The Customer Metrics Every Manager Should Know
The most important thing a business needs is customers. Just as importantly, you need to understand the needs of your customers and what it is that makes them come to you for help. If you know this, you’ll be able to persuade more people to come to you for the same help. Because the second […]
7 Things to Do Before Your Next Performance Review
Performance reviews, while not necessarily the most effective way to do business, are a realistic part of the work year for many employees. Many people find the review process stressful, but I believe a great deal of the stress and anxiety around performance reviews can be reduced or eliminated with proper preparation. Try working through […]
