Inaccurate or deceptive messages are detrimental for an organization. Business leaders often grumble about these cognitive perversions that kill the essence of harmony and cohesion, where everybody seems to be deceiving one another. Such organizational communication is frequent across organizations, involving a constant barrage of false but compelling stories that propagate disappointment, negatively influence the […]
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Understanding others has a lot to do with collaboration, performance management, and building effective teams. Developed by Taibi Kahler in the 1970s, Process Communication Model (PCM) is a prominent psychometric tool for individual and team development. The main utility of the PCM model is in understanding others’ personality types, discovering one’s own personality, and personifying […]
Humans instinctively want to share their experiences. The more experienced a person, the fuller they are with ideas. Many people view Listening Skills to be of lesser consequence than articulation and focus on learning how they can present their own views more effectively. Good listening—the keen and orderly pursuit of probing and challenging the information […]
“When it comes to communicating, the CIO is both a storyteller and educator.” Chris Manriquez, VP for IT and CIO, California State University, Dominguez Hills. CIOs must be both a storyteller and an educator. Aside from this, they must also be a strategist. The majority of CIOs might speak the language of technology fluently, but […]
When Sustaining Stakeholder Interest Is Essential: The Importance of Corporate Social Responsibility (CSR) Sources of Value
Companies face increasing pressure from governments, competitors, and employees to play a leading role in addressing a wide array of environmental, social, and governance issues in a company’s supply chain. It could range from climate change to obesity to human rights. For the past 30 years, companies have responded by developing corporate social responsibility or […]
Transforming a product-driven firm to a customer-driven enterprise is inevitable today in order to stay ahead in today’s extremely competitive market. The days of mass marketing, mass media communications, and little-to-none direct interface with customers are long gone. The emphasis now should be on maximizing customer relationships and becoming customer-driven organizations rather than merely selling […]
The number of people working remotely has been increasing progressively across the globe. An employee benefits report narrates that around 60% companies in the US offer telecommuting opportunities. Telecommuting not only benefits people but also presents several advantages for organizations. Research has attributed an increase in savings of around $2000 per employee each year on […]
Editor’s Note: Davina Stanley, co-founder of Clarity College, author of “The ‘So What’ Strategy,” and an ex-McKinsey Communications Specialist of 18+ years, is a subject matter expert on achieving “clarity” in Corporate Communications. Her firm Clarity College is also an author on Flevy (see all their Communications materials here) and has been interviewed on the Flevy.com Business […]
Companies should be in constant communication with their customers, because they are the foundation of the business. You must therefore look for ways to improve your communication services to improve the customer service experience. Show Understanding Customers will not want to hear the disinterested tone of a member of staff as they try to resolve […]
Have you ever wondered why some businesses worry so much about public relations and how it can benefit your business? It’s an area that could change your company for the better and change the way other people view your organization. Below are some of the main reasons why PR is so important in today’s business […]
Editor’s Note: The author, Davina Stanley, is a Corporate Communications expert with several decades of experience from McKinsey. Her firm is also an author on Flevy, specializing in business frameworks on various communications topics. You can view their documents here. This article is an except from her firm’s free ebook: Three Tips to Help Technical Experts Get an […]
Editor’s Note: Grant Stanley is a seasoned Business Coach and a Sales & Marketing Expert with a 20+ year outstanding Sales and Marketing record. He is also an author on Flevy, where he has published materials from Business Fundamentals to Management and Leadership Excellence. Take a look at all of Grant’s Flevy best practice documents here. * * * […]
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