Humans inherently connect to each other in an indigenous context, generate knowledge, and develop a product to be disseminated by way of commerce. Traditionally, Global Innovation practice has seen assembling of people with vital capabilities and essential knowledge via co-location. Co-location is the gathering of Innovation specialists into a handful of Innovation centers, domestically and […]
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How Do We Combat Deceptive Corporate Communication?
Inaccurate or deceptive messages are detrimental for an organization. Business leaders often grumble about these cognitive perversions that kill the essence of harmony and cohesion, where everybody seems to be deceiving one another. Such organizational communication is frequent across organizations, involving a constant barrage of false but compelling stories that propagate disappointment, negatively influence the […]
Process Communication Model (PCM): Personality Types
Understanding others has a lot to do with collaboration, performance management, and building effective teams. Developed by Taibi Kahler in the 1970s, Process Communication Model (PCM) is a prominent psychometric tool for individual and team development. The main utility of the PCM model is in understanding others’ personality types, discovering one’s own personality, and personifying […]
3 Critical Behaviors of Good Listeners
Humans instinctively want to share their experiences. The more experienced a person, the fuller they are with ideas. Many people view Listening Skills to be of lesser consequence than articulation and focus on learning how they can present their own views more effectively. Good listening—the keen and orderly pursuit of probing and challenging the information […]
Effective Communication 101 for CIOs
“When it comes to communicating, the CIO is both a storyteller and educator.” Chris Manriquez, VP for IT and CIO, California State University, Dominguez Hills. CIOs must be both a storyteller and an educator. Aside from this, they must also be a strategist. The majority of CIOs might speak the language of technology fluently, but […]
When Sustaining Stakeholder Interest Is Essential: The Importance of Corporate Social Responsibility (CSR) Sources of Value
Companies face increasing pressure from governments, competitors, and employees to play a leading role in addressing a wide array of environmental, social, and governance issues in a company’s supply chain. It could range from climate change to obesity to human rights. For the past 30 years, companies have responded by developing corporate social responsibility or […]
You’re Building a Customer-centric Organization, So Where’s the Customer Department?
Transforming a product-driven firm to a customer-driven enterprise is inevitable today in order to stay ahead in today’s extremely competitive market. The days of mass marketing, mass media communications, and little-to-none direct interface with customers are long gone. The emphasis now should be on maximizing customer relationships and becoming customer-driven organizations rather than merely selling […]
What’s the Best Way to Manage and Communicate with Virtual Teams?
The number of people working remotely has been increasing progressively across the globe. An employee benefits report narrates that around 60% companies in the US offer telecommuting opportunities. Telecommuting not only benefits people but also presents several advantages for organizations. Research has attributed an increase in savings of around $2000 per employee each year on […]
Feedback Is the Breakfast of Champions – Understanding the McKinsey Feedback Model
According to Ken Blanchard, the co-founder of Situational Leadership, “Feedback is the breakfast of champions.” McKinsey is a feedback-driven culture. Their culture has developed better consultants and made sure that there is greater client impact. Even less tenured consultants are expected to provide frequent, upward feedback to their leadership. Providing feedback is critical to helping […]
Can Business Communication Be Thought of As a Science?
Editor’s Note: Davina Stanley, co-founder of Clarity College, author of “The ‘So What’ Strategy,” and an ex-McKinsey Communications Specialist of 18+ years, is a subject matter expert on achieving “clarity” in Corporate Communications. Her firm Clarity College is also an author on Flevy (see all their Communications materials here) and has been interviewed on the Flevy.com Business […]
4 Ways to Improve Customer Communication
Companies should be in constant communication with their customers, because they are the foundation of the business. You must therefore look for ways to improve your communication services to improve the customer service experience. Show Understanding Customers will not want to hear the disinterested tone of a member of staff as they try to resolve […]
The Art of Communicating Complexity
Editor’s Note: The author, Davina Stanley, is a Corporate Communications expert with several decades of experience from McKinsey. Her firm is also an author on Flevy, specializing in business frameworks on various communications topics. You can view their documents here. This article is an except from her firm’s free ebook: Three Tips to Help Technical Experts Get an […]
