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This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process , Power Point presentation of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.


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This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

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ITIL v3 Request Fulfilment Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Request Fulfilment Process,... [read more]

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ITIL Request Fulfillment Process

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This business document is categorized under the function(s): Information Technology   ITIL  

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