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Problem Management Workflow - Process Guide (Word DOCX)

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HIGHLIGHTS

Author: Ivana Nissen TOP AUTHOR [?]

Immediate, digital download

File Type: 50-page Word document

Secondary File: PDF (PDF)

BENEFITS OF DOCUMENT

Easier implementation of Problem Management process in your Organisation
ISO 20000 and ITSM best practice compliant
Templates and Samples for key concepts included

DOCUMENT DESCRIPTION

This product (Problem Management Workflow - Process Guide) is a 50-page Word document with a supplemental PDF document, which you can download immediately upon purchase.

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Problem Management, Workflow Word: Problem Management Workflow - Process Guide Word (DOCX) Document, Ivana Nissen

ABOUT THE AUTHOR: IVANA NISSEN

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ivana Nissen has published 26 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Information Technology ITSM

It applies to All Industries

File Type: Word (docx)

File Size: 349.2 KB

Number of Pages: 50

Related Topic(s): Problem Management Workflow

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 8, 2017
Most recent version published: Feb 14, 2018

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This document is available as part of the following discounted bundle(s):

Problem Management Process, ITSM ( PPT and Proces guide)

$60.00

This bundle contains 1 additional documents.

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Problem Management Process PPT (ITSM, IT Service Management)

27-slide PowerPoint deck and supporting PDF

$25.00

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Service Operation - Process Guides (ITSM, IT Service Manage

$120.00

This bundle contains 2 additional documents.

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Incident Management Workflow - Process Guide

68-page Word document and supporting PDF

$45.00

Author:

Request Fulfillment Workflow - Process Guide

36-page Word document and supporting PDF

$40.00

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