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Problem Management Workflow - Process Guide (Word DOCX)
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BENEFITS OF DOCUMENT
- Easier implementation of Problem Management process in your Organisation
- ISO 20000 and ITSM best practice compliant
- Templates and Samples for key concepts included
DESCRIPTION
This product (Problem Management Workflow - Process Guide) is a 50-page Word document with a supplemental PDF document, which you can download immediately upon purchase.
This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
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Source: Best Practices in Problem Management, Workflow Word: Problem Management Workflow - Process Guide Word (DOCX) Document, Ivana Nissen
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ABOUT THE AUTHOR
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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This document is available as part of the following discounted bundle(s):
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Problem Management Process, ITSM ( PPT and Proces guide)
This bundle contains 2 total documents. See the additional documents to the right.
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Service Operation - Process Guides (ITSM, IT Service Manage
This bundle contains 3 total documents. See the additional documents to the right.
ITSM ITIL Change Management Workflow Problem Management ISO 20000 Service Management Incident Management Configuration Management Kanban Board Document Management Agile M&A (Mergers & Acquisitions) Business Transformation
