Flevy Management Insights Case Study
Global Supply Chain Optimization Strategy for Industrial Metals Distributor


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TLDR An established industrial metals distributor faced rising logistics costs and declining customer satisfaction due to supply chain inefficiencies and external pressures. By implementing Digital Transformation and a balanced make-or-buy strategy, the company achieved significant reductions in costs and delivery times, while successfully expanding into new markets, highlighting the importance of strategic planning and change management.

Reading time: 10 minutes

Consider this scenario: An established industrial metals distributor is facing a critical "make or buy" decision to improve its global supply chain efficiency.

The company has experienced a 20% increase in logistics costs and a 15% decrease in customer satisfaction scores over the past two years, largely due to supply chain disruptions and increased competition. External challenges include volatile metal prices and geopolitical tensions affecting supply lines, while internally, outdated procurement and inventory management systems are leading to inefficiencies. The primary strategic objective of the organization is to optimize its global supply chain to reduce costs, improve delivery times, and enhance customer satisfaction.



This industrial metals distributor is at a crucial juncture, compelled to reassess its supply chain strategy due to escalating costs and declining customer satisfaction. The root causes appear to be multifaceted, encompassing both outdated internal systems and the impact of external volatility in metal prices and geopolitical uncertainties. Addressing these issues head-on is essential for the company's sustainability and growth.

Market Analysis

The global industrial metals market is characterized by high volatility and intense competition. The industry's dynamics are influenced by global economic trends, industrial demand, and geopolitical factors that affect metal prices and supply chain stability.

Assessing the competitive landscape reveals:

  • Internal Rivalry: The competition within the industrial metals sector is intense, with numerous players vying for market share in a relatively mature market.
  • Supplier Power: Supplier power is significant, given the concentration of metal resources in specific geographical locations, which can impact pricing and availability.
  • Buyer Power: Buyer power varies, with large manufacturing firms exerting more influence over pricing and supply terms.
  • Threat of New Entrants: The barrier to entry is high due to the capital-intensive nature of the industry and the established relationships between existing players and suppliers.
  • Threat of Substitutes: While alternative materials pose a threat, the fundamental role of industrial metals in various applications maintains the demand.

Emergent trends include the increasing importance of sustainability and recycling in the metals industry, digitalization of supply chains, and geopolitical tensions affecting resource availability. These trends present both opportunities and risks, necessitating strategic adjustments:

  • Shift towards sustainable and recycled metals, offering an opportunity to tap into growing market segments concerned with environmental impact. The risk lies in potential increased costs and regulatory hurdles.
  • Adoption of digital technologies in supply chain management can significantly enhance efficiency but requires substantial investment in technology and skills training.
  • Geopolitical tensions and trade policies may disrupt supply chains, necessitating a more diversified sourcing strategy to mitigate risks.

The STEER analysis—a detailed examination of sociocultural, technological, economic, environmental, and regulatory factors—highlights the critical importance of adapting to a rapidly changing global landscape. Technological advancements and environmental considerations are particularly pressing, influencing both operational practices and strategic positioning in the market.

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Internal Assessment

The organization has established a strong market position with a broad network of suppliers and customers. However, its internal capabilities, particularly in procurement and inventory management, lag behind industry best practices.

SWOT Analysis

Strengths include the company's extensive supplier network and established customer base. Opportunities lie in leveraging technology to improve supply chain efficiency and expanding into emerging markets. Weaknesses are evident in outdated internal systems and processes, while threats encompass market volatility and competitive pressures.

Resource-Based View (RBV) Analysis

Core competencies in supplier relationships and market knowledge provide a competitive advantage. However, enhancing capabilities in digital supply chain management is crucial for sustaining this advantage in the long term.

McKinsey 7-S Analysis

Alignment between strategy, structure, and systems is currently suboptimal, impacting the organization's agility and efficiency. Focusing on streamlining processes and fostering a culture of innovation is essential for driving improvement.

Strategic Initiatives

  • Digital Transformation of Supply Chain Operations: Implement advanced analytics and AI to optimize inventory management and logistics, aiming to reduce costs by 15% and improve delivery times by 20%. This initiative will leverage technology to create value through enhanced operational efficiency and customer responsiveness. It requires investments in IT infrastructure and skills development.
  • Strategic Sourcing Decision (Make or Buy): Evaluate and implement a mix of in-house production and external sourcing to balance cost, quality, and supply chain resilience. This approach aims to mitigate risks associated with supply chain disruptions while optimizing costs. Value creation stems from improved supply chain adaptability and cost efficiency, necessitating a thorough analysis of sourcing options and potential partnerships.
  • Expansion into Emerging Markets: Identify and enter new markets with high growth potential for industrial metals, targeting a 10% increase in market share over the next five years. This initiative capitalizes on the company's strong supplier network and market expertise, requiring market research, local partnership development, and regulatory compliance efforts.

Make or Buy Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Tell me how you measure me, and I will tell you how I will behave.
     – Eliyahu M. Goldratt

  • Supply Chain Cost Reduction: Monitoring the percentage reduction in overall supply chain costs will indicate the effectiveness of optimization efforts.
  • Delivery Time Improvement: A decrease in average delivery time signals enhanced operational efficiency and customer satisfaction.
  • Market Share Growth in New Markets: Tracking market share in newly entered markets will reflect the success of the expansion strategy.

These KPIs offer insights into the strategic initiatives' impact on operational efficiency, market positioning, and financial performance. Specifically, they provide a quantifiable measure of progress towards achieving cost optimization, market expansion, and improved customer satisfaction.

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Make or Buy Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Make or Buy. These resources below were developed by management consulting firms and Make or Buy subject matter experts.

Make or Buy Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Supply Chain Optimization Roadmap (PPT)
  • Make or Buy Analysis Report (PPT)
  • Emerging Market Entry Strategy Presentation (PPT)
  • Technology Implementation Plan (PPT)
  • Strategic Initiative Financial Model (Excel)

Explore more Make or Buy deliverables

Digital Transformation of Supply Chain Operations

The strategic team chose to apply the Value Chain Analysis and the Diffusion of Innovations Theory to guide the digital transformation of supply chain operations. Value Chain Analysis, developed by Michael Porter, allowed the organization to dissect its activities and identify areas for technological integration that could enhance value creation. It was particularly useful for pinpointing operational inefficiencies and determining where digital technologies could have the most significant impact. The team executed this framework by:

  • Mapping out the entire supply chain process, from inbound logistics to after-sales services, to identify bottlenecks and inefficiencies.
  • Assessing each activity for its potential to benefit from digital technologies, such as AI and advanced analytics, focusing on inventory management and logistics.
  • Developing a prioritized list of digital initiatives based on their potential impact on operational efficiency and customer satisfaction.

Simultaneously, the Diffusion of Innovations Theory helped the organization understand how the new digital technologies would be adopted by employees and integrated into existing workflows. This theory, proposed by Everett Rogers, was instrumental in ensuring a smooth transition and widespread acceptance of new systems. The implementation steps included:

  • Identifying key influencers within the organization who could champion the digital transformation initiative.
  • Creating tailored communication strategies to highlight the benefits and ease of use of the new technologies to all stakeholders.
  • Establishing a feedback loop to monitor adoption rates and address any concerns or resistance proactively.

The results of implementing these frameworks were transformative. The organization achieved a 15% reduction in logistics costs and a 20% improvement in delivery times, directly attributable to the optimization of inventory management and logistics through digital technologies. Moreover, the proactive management of technology adoption ensured high employee engagement and minimal disruption to operations.

Strategic Sourcing Decision (Make or Buy)

For the strategic sourcing decision, the organization applied the Transaction Cost Economics (TCE) and Core Competencies frameworks. TCE, developed by Oliver Williamson, provided a lens through which the organization could analyze the costs associated with different sourcing options. It was invaluable in determining whether to make or buy certain components, considering factors such as production costs, contracting, and the risks of opportunism. The process entailed:

  • Evaluating the direct and indirect costs of in-house production versus external sourcing for key materials and components.
  • Assessing the potential risks and benefits of long-term partnerships with suppliers versus maintaining more control over the production process.
  • Developing criteria for decision-making that included cost, quality, reliability, and strategic alignment.

The Core Competencies framework, introduced by C.K. Prahalad and Gary Hamel, guided the organization in identifying its unique strengths and areas where it could truly add value. This understanding was crucial in making informed make-or-buy decisions. Implementation involved:

  • Conducting an internal audit to identify core competencies that differentiated the organization from its competitors.
  • Aligning sourcing decisions with these core competencies, ensuring that in-house efforts were focused on areas of strategic importance and competitive advantage.
  • For areas outside of core competencies, developing a strategic sourcing plan that leveraged external expertise and efficiencies.

Implementing these frameworks led to a more strategic approach to sourcing, resulting in a 10% improvement in overall supply chain efficiency. The organization successfully balanced cost, quality, and supply chain resilience, focusing in-house resources on areas of core competency while leveraging external partnerships for other needs.

Expansion into Emerging Markets

The PESTEL Analysis and Market Entry Strategy frameworks were instrumental in guiding the organization's expansion into emerging markets. PESTEL Analysis allowed the team to systematically assess the political, economic, social, technological, environmental, and legal factors that could impact the success of entering new markets. This comprehensive external analysis was crucial for identifying both opportunities and potential challenges. Steps taken included:

  • Conducting in-depth research to understand the macro-environmental factors in targeted emerging markets.
  • Evaluating the implications of these factors for market entry and operations, with a particular focus on regulatory and economic conditions.
  • Identifying key success factors and potential barriers to entry in each market.

The Market Entry Strategy framework then provided a structured approach to selecting the most appropriate entry mode, whether through joint ventures, partnerships, or direct investment. This strategic decision-making process was crucial for minimizing risks and maximizing the potential for success. Implementation steps involved:

  • Assessing the advantages and disadvantages of various market entry modes based on the PESTEL analysis.
  • Identifying potential local partners and conducting due diligence to ensure alignment of values and objectives.
  • Developing a phased entry plan that allowed for gradual expansion and learning.

As a result of these strategic efforts, the organization successfully entered three new emerging markets within two years, achieving a market share growth of 10% in these regions. The careful analysis and strategic planning ensured that the organization was well-prepared to navigate the complexities of new markets, leading to successful expansion efforts.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Achieved a 15% reduction in logistics costs through the digital transformation of supply chain operations.
  • Improved delivery times by 20%, enhancing customer satisfaction, as a result of optimized inventory management and logistics.
  • Realized a 10% improvement in overall supply chain efficiency by balancing in-house production and external sourcing strategically.
  • Successfully entered three new emerging markets within two years, resulting in a 10% market share growth in these regions.

The strategic initiatives undertaken by the industrial metals distributor have yielded significant improvements in supply chain efficiency, cost reduction, and market expansion. The 15% reduction in logistics costs and 20% improvement in delivery times are particularly noteworthy, demonstrating the effectiveness of digital transformation in streamlining operations. The strategic sourcing decision further contributed to a 10% increase in supply chain efficiency, showcasing the value of a balanced make-or-buy approach. Moreover, the successful entry into three new emerging markets, achieving a 10% market share growth, underscores the company's ability to identify and capitalize on growth opportunities. However, the results were not without challenges. The initial investment in technology and skills development for digital transformation was substantial, and the process of integrating new digital systems encountered resistance from some employees, highlighting the importance of change management. Additionally, while the strategic sourcing decision improved efficiency, it also exposed the company to risks associated with external dependencies.

Given the successes and challenges encountered, the next steps should focus on consolidating gains while addressing areas for improvement. Continuing investment in technology to further enhance supply chain operations is recommended, with a particular emphasis on predictive analytics for demand forecasting. Strengthening partnerships with key suppliers and exploring opportunities for vertical integration could mitigate risks associated with external sourcing. To support ongoing expansion, the company should prioritize market research and local partnership development in additional emerging markets. Finally, enhancing change management practices will be crucial to ensure smooth adoption of new technologies and processes.

Source: Global Supply Chain Optimization Strategy for Industrial Metals Distributor, Flevy Management Insights, 2024

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