In an era characterized by unprecedented disruptions, from global pandemics to trade tensions and, most recently, rebel attacks in the Red Sea, the concept of Supply Chain Resilience has emerged as a critical focal point for organizations worldwide. This strategic imperative goes beyond traditional risk management to encompass the ability of supply chains to anticipate, […]
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KPI Management: Supply Chain Digitization KPIs
As the Digital Age is accelerating global commerce, Supply Chain Digitization stands as a transformative force, reshaping how organizations manage and optimize their supply chains. This critical functional group involves the integration of digital technologies into all aspects of supply chain operations, from procurement to distribution. By leveraging digital tools, organizations can achieve unprecedented levels […]
Wind Down Planning
Business “Wind Down” refers to the process of deliberately and systematically closing or reducing the operations of an organization. A business Wind Down can be due to various reasons—bankruptcy, strategic realignment, mergers and acquisitions, or retirement of the owner. Its importance lies in mitigating negative impacts, fulfilling legal obligations, and upholding customer relationships and company […]
The Kraljic Matrix
The procurement function in most organizations deserves more attention than it gets. Most executives associated with procurement lack the competencies and perspectives required to identify gaps and effectively manage the function. This paucity of attention and capabilities is a certain path to extinction in this age of abrupt supply and demand shifts, intense competition, material […]
Boosting Operational Efficiency: 8 Best Practices for Optimizing Production Processes
The focus on operational efficiency isn’t new but has become more crucial. Rapid technological advancements and shifts in consumer demand mean that businesses must adapt and optimize faster to stay competitive. While optimization might be daunting for many, the rewards of improved productivity, lower costs, and increased profits make it a worthy investment of time […]
RATER Model
Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. This involves collecting customer feedback, analyzing performance metrics, and implementing targeted strategies to enhance Customer Satisfaction and exceed their expectations. […]
Technology Commoditization
Companies, especially technology related ones, used to spend a significant amount of time, effort, and capital to innovate and develop a Competitive Advantage on the basis of their design and engineering. Development of high-tech production and design tools that integrate design and engineering knowledge has simplified the Innovation and Production processes. Consequently, it is now […]
Structured Problem Solving: Modified A3
Solving problems, complex problems at that, involves not only good problem formulation but also a structured approach to complement it. Structured Problem Solving is simply an iterative sequence of framing hypotheses and testing them via controlled experimentation, revamped for the intricacies of the world beyond the laboratory. Structured Problem Solving is a formal, logical, and […]
How Route Optimization Software Increases ROI of Courier Deliveries?
According to a global survey, around 53% of courier companies surveyed stated that the overall productivity rises after adopting route optimization software. Such tools use sophisticated techniques to improvise the delivery operations, save money, and offer clients the high-level service they wish for. Such enhanced customer service boosts the brand’s image and loyalty, providing an edge over […]
Emerging Market Intelligence
How do we acquire quality, actionable Market Intelligence for emerging markets? To make good business decisions, we require good data—i.e. good Market Research & Intelligence. For developed markets, the function of Market Intelligence is mature practice, where data can be reliably obtained. This is the not the case for emerging markets. Many multi-national organizations, when […]
How We Can Align Our Corporate Strategy and Supply Chain Strategy
Most organizations struggle to find a true strategic fit between their Corporate Strategies and their Supply Chain Strategies. For most organizations, they operate within a highly complex and globally interconnected Supply Chain. Aligning Supply Chain solutions to support the organization’s strategies has become increasingly difficult. This has never been more evident than during the COVID-19 […]
Pharmaceutical Supply Chain Reinvention
Majority of pharmaceutical companies are persisting with decade old processes and routines. They have transactional relationships with suppliers, lack of concerted efforts to progress ahead, and no vision to reap productivity rewards. The reasons for continuing with these traditional practices include tax regimes, regulatory hurdles, and stable revenues from customers dependent on existing industry offerings. […]
