Flevy Management Insights Case Study
Reorganization Initiative for Global Aerospace Supplier
     David Tang    |    Reorganization


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Reorganization to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The aerospace supplier faced challenges due to a rigid organizational structure that hindered agility and innovation in a rapidly changing market. The successful reorganization led to improved cross-functional collaboration, operational cost savings, and a 10% revenue growth within the first year, highlighting the importance of adaptable structures in responding to market demands.

Reading time: 8 minutes

Consider this scenario: The organization in question is a leading supplier within the aerospace industry, facing significant disruption due to rapid technological advancements and evolving market dynamics.

This global enterprise has found that its current organizational structure is impeding its ability to respond agilely to industry changes and is leading to inefficiencies across its operations. The company's leadership is concerned that the existing hierarchy and departmental silos are stifling innovation and collaboration, directly impacting its competitive edge and profitability.



In light of the organization's described challenges, initial hypotheses may revolve around an outdated organizational design that no longer aligns with the strategic objectives, a lack of streamlined communication channels across departments, and potential redundancies in roles and responsibilities. These factors could be contributing to the organization's inability to adapt to industry shifts and maintain operational efficiency.

Methodology

  • 1. Assessment Phase: Identify the current state of the organizational structure, roles, and responsibilities. Key questions include: How is the current organizational design hindering performance? What are the barriers to communication and collaboration?
  • 2. Strategic Alignment: Ensure the organizational structure aligns with the strategic vision. Key activities include reviewing the business strategy and evaluating how the current structure supports or detracts from these strategic goals.
  • 3. Design Phase: Develop a new organizational model that promotes agility and efficiency. This involves analyzing different organizational structures and selecting the most appropriate one based on the organization's unique needs.
  • 4. Implementation Planning: Create a detailed plan for transitioning to the new structure. Common challenges here include managing change resistance and maintaining business continuity during the transition.
  • 5. Execution: Implement the new organizational structure, ensuring adequate support and resources are available. Interim deliverables may include training programs and communication plans to facilitate the change.
  • 6. Review and Refine: Continuously monitor the new structure's performance and make necessary adjustments. This phase focuses on ensuring the reorganization delivers the expected business benefits.

For effective implementation, take a look at these Reorganization best practices:

Smart Organizational Design (27-slide PowerPoint deck)
Restructuring: Redeployment Assessment Process & Methods (29-slide PowerPoint deck)
Strategic Restructuring: Critical Success Factors (24-slide PowerPoint deck)
Redeployment after Restructuring (28-slide PowerPoint deck)
Reorganization: New Organization Effectiveness (16-slide PowerPoint deck)
View additional Reorganization best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Key Considerations

The reorganization's success hinges on clear communication, employee buy-in, and a robust change management strategy. Leadership must anticipate concerns about job security and the impact on existing workflows. The organization must also articulate the business case for change, highlighting the direct benefits to the company's strategic goals and individual employee's roles.

Post-implementation, the company can expect a more adaptive organizational structure that supports strategic initiatives, improved cross-functional collaboration, and enhanced operational efficiency. These changes should lead to increased market responsiveness and potentially improved financial performance.

Implementation challenges may include resistance to change, loss of productivity during the transition, and the need for significant training and development to support new roles and responsibilities.

Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Without data, you're just another person with an opinion.
     – W. Edwards Deming

  • Employee Engagement Scores
  • Time-to-Market for New Products
  • Operational Cost Savings
  • Revenue Growth

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Sample Deliverables

  • Reorganization Blueprint (PDF)
  • Change Management Plan (PowerPoint)
  • Communication Strategy Document (MS Word)
  • Role Redefinition Templates (Excel)
  • Performance Tracking Dashboard (Excel)

Explore more Reorganization deliverables

Leadership Alignment

Ensuring that the leadership team is fully aligned with the reorganization goals is critical. This involves not only agreement on the new structure but also a commitment to leading by example throughout the change process.

Cultural Integration

Culture often becomes an afterthought in reorganization efforts. However, aligning the new structure with the company's cultural values is essential for sustainable success. This may involve redefining core values or developing new cultural initiatives.

Reorganization Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Reorganization. These resources below were developed by management consulting firms and Reorganization subject matter experts.

Technology Enablement

Technology can be a significant enabler in a reorganization, offering tools for better collaboration and data-driven decision-making. Assessing and integrating the right technology platforms is crucial for achieving the desired outcomes of the reorganization.

Aligning Organizational Design with Market Trends

As the aerospace industry evolves, companies must adapt to remain competitive. A Gartner report highlighted that organizations that successfully align their structures with market trends can increase revenue by up to 15%. In this context, the aerospace supplier's organizational design should be re-evaluated to ensure it can accommodate new technologies and market demands. The design must support rapid decision-making, foster innovation, and enable a customer-centric approach.

The redesigned structure should break down silos and promote cross-functional teams that can pivot quickly in response to market changes. For instance, integrating sales, R&D, and operations within strategic business units (SBUs) can improve collaboration and accelerate product development cycles. Additionally, the company should consider establishing innovation hubs or centers of excellence (CoEs) to focus on emerging technologies and market trends.

Optimizing Communication for Efficiency

Communication inefficiencies can significantly hinder an organization's agility. According to Bain & Company, companies with highly effective communication practices are 3.5 times more likely to outperform their peers. The aerospace supplier must streamline communication channels to ensure that information flows seamlessly across the organization. This could involve implementing a matrix structure that encourages direct communication between different functions and levels, without being bottlenecked by hierarchy.

Moreover, the company could adopt digital collaboration tools to facilitate real-time information sharing and decision-making. The use of integrated communication platforms can reduce the time spent on coordinating tasks and enable faster responses to customer inquiries and market shifts.

Managing Change Resistance

Resistance to change is a natural human reaction, particularly in large-scale organizational restructures. A Deloitte study found that companies with effective change management programs are 6 times more likely to achieve their business outcomes. To manage resistance, the aerospace supplier must engage with its employees early and communicate the reasons for the change transparently. Leadership should address concerns empathetically and involve employees in the change process where possible.

Change agents or champions can be identified within the organization to advocate for the reorganization and help their peers understand its benefits. Additionally, providing training and development opportunities can help employees transition to new roles and feel more secure in their career prospects within the new structure.

Training and Development Support

As roles and responsibilities shift, employees will need support to develop the skills required in the new organizational structure. According to PwC, upskilling employees can lead to a 17% increase in productivity. The aerospace supplier should implement a comprehensive training program that addresses both the technical skills needed for new technologies and the soft skills required for enhanced collaboration and innovation.

Training programs should be tailored to different levels of the organization, from executives to front-line employees, ensuring that everyone is prepared for their new roles. Moreover, continuous learning opportunities should be provided to help employees keep up with ongoing industry developments and maintain the organization's competitive edge.

Measuring Success Post-Reorganization

It is crucial to define success criteria for the reorganization and establish a set of KPIs to measure progress. For example, Accenture reports that companies focusing on strategic KPIs can see a 65% improvement in their ability to reach their goals. The aerospace supplier should track KPIs such as employee engagement scores, time-to-market for new products, operational cost savings, and revenue growth to assess the reorganization's impact.

The company should also implement a performance tracking dashboard that provides real-time data on these KPIs. This will allow leadership to make informed decisions and quickly address any areas where the organization is not meeting its objectives. Regular reviews of these metrics will also help in refining the organizational structure and processes as needed.

Adapting to Cultural Shifts

An organization's culture can significantly influence the success of a reorganization. According to a study by McKinsey & Company, companies that align their culture with their strategic goals are 70% more likely to achieve success in organizational transformations. The aerospace supplier must ensure that its culture supports the new organizational design and fosters the desired behaviors and mindsets.

This may involve revisiting the company's core values and embedding them into the new structure through leadership behaviors, performance management systems, and recognition programs. By actively managing the cultural aspects of the reorganization, the company can achieve a cohesive and high-performing organization that is well-equipped to navigate the challenges of the aerospace industry.

Reorganization Case Studies

Here are additional case studies related to Reorganization.

Operational Excellence in Healthcare: A Restructuring Strategy for Regional Hospitals

Scenario: A regional hospital is undergoing restructuring to address a 20% increase in patient wait times and a 15% decrease in patient satisfaction scores, with the goal of achieving operational excellence in healthcare.

Read Full Case Study

Cloud Integration Strategy for IT Services Firm in North America

Scenario: A prominent IT services firm based in North America is at a crucial juncture requiring a strategic reorganization to address its stagnating growth and declining market share.

Read Full Case Study

Organizational Restructuring for a Global Technology Firm

Scenario: A global technology company has faced a period of rapid growth and expansion over the past five years, now employing tens of thousands of people across multiple continents.

Read Full Case Study

Turnaround Strategy for Telecom Operator in Competitive Landscape

Scenario: The organization, a regional telecom operator, is facing declining market share and profitability in an increasingly saturated and competitive environment.

Read Full Case Study

Restructuring for a Multi-Billion Dollar Technology Company

Scenario: A multinational technology company, with a diverse portfolio of products and services, is grappling with a bloated organizational structure and inefficiencies.

Read Full Case Study

Luxury Brand Retail Turnaround in North America

Scenario: A luxury fashion retailer based in North America has seen a steady decline in sales over the past 24 months, attributed primarily to the rise of e-commerce and a failure to adapt to changing consumer behaviors.

Read Full Case Study


Explore additional related case studies

Additional Resources Relevant to Reorganization

Here are additional best practices relevant to Reorganization from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Enhanced cross-functional collaboration, reducing time-to-market for new products by 20%.
  • Operational cost savings of 15% achieved through streamlined processes and elimination of redundancies.
  • Employee engagement scores improved by 25%, indicating higher job satisfaction and reduced resistance to change.
  • Revenue growth of 10% within the first year post-implementation, attributed to increased market responsiveness.
  • Introduction of digital collaboration tools led to a 30% reduction in coordination time among teams.

The initiative to reorganize the company's structure has been largely successful, as evidenced by significant improvements across key performance indicators. The reduction in time-to-market for new products and operational cost savings directly reflect the initiative's impact on enhancing efficiency and agility. The notable increase in employee engagement scores suggests that the change management strategies employed were effective in mitigating resistance and fostering a positive perception of the reorganization. Furthermore, the revenue growth achieved within the first year underscores the strategic alignment of the new organizational design with market demands. However, while these results are promising, alternative strategies such as a more aggressive approach towards technological integration and a stronger focus on upskilling employees in emerging technologies could have potentially amplified these outcomes.

Based on the analysis and observed outcomes, the recommended next steps include a deeper investment in technology to further enhance collaboration and decision-making. Additionally, a continuous learning and development program should be established to ensure employees' skills remain relevant and aligned with industry advancements. To sustain the momentum of change, it is also advisable to implement a regular review and feedback mechanism that allows for the organizational structure and processes to be refined based on evolving business needs and market conditions. These steps will ensure that the organization remains agile, competitive, and well-positioned for future growth.


 
David Tang, New York

Strategy & Operations, Digital Transformation, Management Consulting

The development of this case study was overseen by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.

To cite this article, please use:

Source: Telecom Turnaround Strategy for Market-Leading Firm in Asia, Flevy Management Insights, David Tang, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Restructuring and Transformation Initiative for a High-Tech Electronics Manufacturer

Scenario: A multinational electronics manufacturer is grappling with declining profits, market share, and productivity due to outdated operational structures and processes.

Read Full Case Study

Turnaround Strategy for Luxury Hotel Chain in Competitive Market

Scenario: The organization in question is a luxury hotel chain grappling with declining revenue and market share in a highly competitive industry.

Read Full Case Study

Telecom Turnaround Strategy for Market-Leading Firm in Asia

Scenario: A leading telecom firm in Asia faces significant market share erosion and declining profitability amidst intense competition and market saturation.

Read Full Case Study

Reorganization Strategy for Defense Contractor in Aerospace Sector

Scenario: The organization is a defense contractor specializing in aerospace technology facing operational challenges due to a recent merger that has doubled its workforce and integrated disparate processes.

Read Full Case Study

Restructuring Strategy for D2C Brand in North America

Scenario: The company, a direct-to-consumer (D2C) apparel brand in North America, is facing a turbulent financial landscape.

Read Full Case Study

Organizational Reorganization for E-commerce Retailer in Consumer Electronics

Scenario: The organization in question operates within the highly competitive consumer electronics e-commerce space.

Read Full Case Study

Telecom Network Revitalization in Competitive Market

Scenario: The organization is a mid-sized telecom operator in a highly competitive market, facing declining customer satisfaction and market share.

Read Full Case Study

Turnaround Strategy for Underperforming Real Estate Firm in Competitive Market

Scenario: The organization, a mid-sized real estate company, has been facing declining sales and profitability amidst a fiercely competitive market.

Read Full Case Study

Turnaround Strategy for Boutique Hotel in Competitive Urban Market

Scenario: A boutique hotel situated in a bustling urban center is facing a critical turnaround situation, exacerbated by a 20% drop in occupancy rates and a 15% slide in revenue over the past two years.

Read Full Case Study

Turnaround Strategy for Industrial Metals Producer in Competitive Market

Scenario: The organization in question is a mid-sized industrial metals producer facing declining market share in a highly competitive sector.

Read Full Case Study

Operational Restructuring for Industrial Metals Firm in Competitive Landscape

Scenario: The organization is a leading producer of specialized metals with a strong presence in the global market.

Read Full Case Study

Reorganization Strategy for Aerospace Supplier

Scenario: The organization is a leading supplier in the aerospace industry facing significant disruption due to new market entrants and rapid technological advancements.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.