Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.

The Post-pandemic Organization: Does COVID-19 Level the Playing Field?

Featured Best Practice on Business Resilience

19-slide PowerPoint presentation
Every organization faces many serious threats. Serious threats jeopardize organization's very survival. Business resilience management enables organizations to stay prepared against serious threats. We distinguish between regular threats and risks from serious threats as those risks which can have [read more]

* * * *

In the post 9-11 world, we saw organizations focus on Business Continuity. In the post-pandemic world, organizations will supplement Business Continuity with an emphasis on Business Resilience. This distinction may seem subtle, but it’s actually substantial.

After 9-11, organizations recognized the threat of unforeseen disasters and engaged in BC/DR efforts. BC seeks to answer the question: in the event of a disruption, how do we continue operations?

The COVID-19 pandemic has shown us that BC alone is not enough. Organizations need to become “Resilient.” Business Resilience seeks to also answer the more strategic question: in the event of a disruption, how do we continue to generate revenue?

This change in question changes the fundamental nature of the issue from an operational to a strategic one. As a strategic issue, we must expand our scope beyond traditional continuity considerations. To be resilient, we need to evaluate the resiliency of our Business ModelValue PropositionCompetitive Advantage, etc.

For example, non-essential businesses have been shut down retail operations. Does their Business Model account for this change? Is their Value Proposition still attractive to customers? Does their Competitive Advantage still exist? Etc.

A Resilient Organization seeks to ensure continuity of both strategy and operations.

Flevy has numerous best practice resources for Business Continuity and Business Resilience:

Business Resilience

Business Continuity

We have also reached out to many of authors to ask them to develop materials related to these areas, so you can expect more materials in the coming months available on the Flevy Marketplace.

Digital Transformation

We’ll notice, as organizations seek to develop Resiliency amidst the COVID-19 crisis, most will accelerate their Digital Transformation initiatives.

Credit: marketoonist.com

This is true for several reasons.

First, all organizations will be focused on Cost Management efforts. One of the quickest and most impactful ways to reduce costs and increase efficiencies is via technology. Digital Transformation offers numerous solutions that drive these outcomes, most notably Robotic Process Automation (RPA).

Secondly, right now the best available solution for containing COVID-19 is social distancing. This has resulted in a minimization of in-person activities. To survive, organizations must go digital! This includes offering digital solutions for both employees (e.g. Remote Work, Virtual Teams, Enterprise Cloud, etc.) and customers (e.g. E-commerce, Social Media, Mobile Apps, etc.).

Third, with every disruption, there exists opportunity. This pandemic will cause obvious and non-obvious changes to society. Agile organizations need to anticipate and shape these changes through digital solutions. We already are seeing a surge in certain digital technologies and verticals (e.g. video conferencing, telehealth, robotics, etc.). We should also expect new digital-enabled business models and verticals to emerge in the coming months.

So, what should your organization be doing? If you have a Digital Transformation Program, it should be at the forefront of the corporate agenda and accelerated. If you haven’t yet formulated a Digital Transformation Strategy, take a look at these frameworks to get started:

As you are probably well aware, we have a plethora of other Digital Transformation resources, which run the gamut from AI to Blockchain to Analytics. Our most holistic offering on Digital Transformation is a bundle of 55 best practice frameworks, our Digital Transformation Stream.

As a final remark on COVID-19, we are living in uncertain, unstable, and unprecedented times. In such times, it is important to obtain accurate information to make informed decisions. I hope you’ve found this article helpful. What other information would be most helpful right now? What questions do you have? What tools do you need? We want to provide information and resources that are the most important to you.

If you have any questions or things you want to discuss, please don’t hesitate to contact me. I will try to publish more content related to managing through this crisis. If you missed it, earlier this month I published an article on the 3 Cs of managing through the COVID-19 crisis. Flevy also published a complimentary presentation on the business impact of COVID-19.

For even more best practice topics on dealing with the Coronavirus outbreak, check out this page: https://flevy.com/coronavirus/resources.

If any of your friends or colleagues may find this article useful, please share this with them.

As always, thank you for reading. Wishing everyone and their loved ones health, safety, and comfort through this crisis!

Excel workbook
The Business Resilience Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any Resilience related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see [read more]

Do You Want to Implement Business Best Practices?

You can download in-depth presentations on Business Resilience and 100s of management topics from the FlevyPro Library. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

For even more best practices available on Flevy, have a look at our top 100 lists:

These best practices are of the same as those leveraged by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Improve the growth and efficiency of your organization by utilizing these best practice frameworks, templates, and tools. Most were developed by seasoned executives and consultants with over 20+ years of experience.

Readers of This Article Are Interested in These Resources

Excel workbook
The Business Resilience Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any Resilience related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see [read more]

147-slide PowerPoint presentation
23-slide PowerPoint presentation

About David Tang

David Tang is an entrepreneur and management consultant. His current focus is Flevy, the marketplace for business best practices (e.g. frameworks & methodologies, presentation templates, financial models). Prior to Flevy, David worked as a management consultant for 8 years. His consulting experience spans corporate strategy, marketing, operations, change management, and IT; both domestic and international (EMEA + APAC). Industries served include Media & Entertainment, Telecommunications, Consumer Products/Retail, High-Tech, Life Sciences, and Business Services. You can connect with David here on LinkedIn.

, , , , , ,

Complimentary Business Training Guides

Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function






The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.

Connect with Flevy:


About Flevy.com   /   Terms   /   Privacy Policy
© . Flevy LLC. All Rights Reserved.