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BENEFITS OF DOCUMENT
  1. Reduce costs and save money with the COQ approach to quality improvement.
  2. Learn how to identify items related to the Cost of Non-Conformance (CONC) and the Cost of Conformance (COC).

DOCUMENT DESCRIPTION

As a key factor of competitiveness, you must manage cost all the time, not only in times of economic downturn. Reducing the Cost Of Quality (COQ) program helps achieve this.

This training fits well into any improvement initiative, including TQM and Lean management. The COQ methodology instills a practical approach to quantifying the financial impact of the Cost Of Non-Conformance (CONC) and the Cost Of Conformance (COC).

By teaching this presentation, you can improve the company culture and improve the bottom line. This presentation changes employees problem solving focus from quick fix solutions to preventing issues before they occur. This course teaches the skills to prioritize quality improvement opportunities based on the expected financial return.

CONTENTS:

Introduction & Basic Concepts of COQ
- Business case for quality
- Impact of quality improvement program
- Link between quality costing and profits
- Why are quality costs important?
- Why measure COQ?
- What is COQ?
- COQ iceberg model
- COQ versus Lean & Six Sigma
- Goal of COQ system
- Preparation
- Four phases of a COQ system

Phase 1: Identifying COQ Items
- PAF model
- Prevention costs
- Appraisal costs
- Failure costs
- Internal failure costs
- External failure costs
- Eight types of waste
- CONC checklists
- Guidelines for identifying COQ items

Phase 2: Collecting COQ Data
- Matching accounts with CONC items
- Quality costing
- COQ Data source
- Example calculations of Failure cost, Appraisal cost and Prevention cost
- COQ scorecard and indices
- Process flow for COQ reporting
- Collecting and reporting COQ data
- Role of Finance
- Role of line managers/supervisors
- Practical guidelines

Phase 3: Analyzing COQ Data
- Selecting quality cost bases
- Trends analysis
- Pareto analysis
- Variance analysis
- SMART criteria
- Set targets for improvement
- Case study

Phase 4: Reducing COQ & Improving Quality
- Reduce COQ through quality improvement programs
- Tools and techniques
- System for quality is prevention
- Some results from industries
- Sustaining COQ

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Source: Reducing the Cost of Quality PowerPoint document

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Reducing the Cost of Quality

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This business document is categorized under the function(s): Operations   Organization, Change, & HR  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 5.1 MB

Number of Slides: 123

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Feb 23, 2013
Most recent version published: Sep 13, 2016

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