292-slide PowerPoint
$29.00
$29.00, 292-slides, Best for: ITIL trainers delivering Foundation courses with workshops, exercises, and sample exam preparation materials
EDITOR'S REVIEW
This deck stands out as an unofficial, trainer-focused ITIL 4 Foundation package that bundles a 360-slide PowerPoint presentation with structured workshops, exercises, and sample exam questions. It presents ITIL concepts through the 4 dimensions of service management and the service value system, including explicit guides to incidents, continual improvement, and service level agreements. The toolkit is best suited for ITIL instructors delivering Foundation courses who need ready-to-use materials to reinforce understanding and help students practice for certification. [Learn more]
11-page Word document
$30.00
$30.00, 11-pages, Best for: IT leaders and ITSM teams building or auditing an ITIL-aligned service catalogue with business and technical views
EDITOR'S REVIEW
This deck stands out by pairing a dual Business and Technical Service Catalogue with a built-in Relationship Mapping Tool, all grounded in ITIL v3 concepts to anchor practical governance. It also includes a Governance Framework and concrete deliverables—Service Description Template, Services Summary Table, and related workshop-ready content—that help teams organize live services and map them to business units. It is particularly useful for IT service managers, business analysts, and governance teams during service catalogue launches, audits, and ongoing alignment activities. [Learn more]
34-slide PowerPoint, PDF
$25.00
$25.00, 34-slides + supplemental tools, Best for: IT service managers and incident teams standardizing ITIL v3 incident response, escalation, and training workshops
EDITOR'S REVIEW
This deck stands out for its hands-on treatment of incident flow, pairing granular process steps with explicit roles, CSFs, KPIs, and risk considerations under ITIL v3. It calls out standardized incident models, clear escalation timescales, and major incident handling as central elements, alongside a structured emphasis on detailed incident records for continuous improvement. This makes it a practical resource for IT service managers and incident teams aiming to standardize response, improve training, and better align IT work with business priorities. [Learn more]
32-slide PowerPoint, PDF
$30.00
$30.00, 32-slides + supplemental tools, Best for: IT service teams implementing or formalizing ITIL-aligned change lifecycle, scheduling, and remediation processes
EDITOR'S REVIEW
This deck stands out by tying an ITIL-aligned change lifecycle to practical governance tools, including templates for Change Request, Change Schedule, Risk Assessment, and a Remediation Plan, plus a Change Management Policy document. It also presents both standard and emergency change models and emphasizes a back-out plan to safeguard business continuity. This deck is especially useful for IT service managers and change practitioners during planning, training sessions, or governance workshops implementing formal change controls. [Learn more]
$45.00, Excel workbook, Best for: IT service managers documenting technical services, ownership, availability, and pricing for SLM processes
EDITOR'S REVIEW
This deck stands out by turning IT service documentation into an actionable operating tool through a ready-to-customize Service Catalogue template that covers ownership, availability, and pricing for more than 50 services. A concrete detail is the Service Ownership section that lists service categories, owners, and contact information, while the template also provides instructions for tailoring attributes and formatting as the Service Level Management process matures. It is especially valuable for IT service managers and delivery teams seeking a structured, auditable catalog to improve transparency, accountability, and cost visibility when maturing SLM processes and communicating service value. [Learn more]
68-page Word document, PDF
$45.00
$45.00, 68-pages + supplemental tools, Best for: IT service managers implementing ISO 20000-aligned incident workflows, RACI, escalations, and major-incident procedures
EDITOR'S REVIEW
This deck stands out by pairing an ISO 20000-aligned incident workflow with a formal RACI and escalation framework, presented in a Word document that also includes a Visio diagram to visualize the process. It ships practical templates and procedures, such as incident lifecycle stages, prioritization and categorization frameworks, closure codes, and a major incident procedure, along with KPI reporting to monitor performance. The resource is most useful for IT service managers and service-desk teams implementing incident management programs, and it shines in scenarios like system implementations, audits, or staff training where clear roles and metrics are needed. [Learn more]
27-slide PowerPoint, PDF
$25.00
$25.00, 27-slides + supplemental tools, Best for: IT Service Managers and incident teams implementing ITIL-aligned problem lifecycle, RCA, and KEDB processes
EDITOR'S REVIEW
This deck stands out by coupling ITIL-aligned Problem Management guidance with practical templates, notably a Known Error Database (KEDB) template that helps codify workarounds and permanent fixes. It provides a structured approach with problem models, categorization and prioritization matrices, and a Major Problem Review checklist, all designed to translate theory into repeatable practice. This makes it especially valuable for IT Service Managers and incident teams aiming to formalize RCA, KEDB, and major reviews within their ITSM operations. [Learn more]
129-slide PowerPoint
$70.00
$70.00, 129-slides, Best for: IT service managers and executives needing ITIL V3 overview for training and strategic alignment.
EDITOR'S REVIEW
This deck stands out for presenting ITIL V3 as a visually driven overview that maps the service lifecycle across 5 stages. The 129-slide PowerPoint includes the 2011 updates and ships with practical deliverables like a Service Management Framework template and a Service Lifecycle diagram. It’s particularly valuable for IT service managers responsible for delivery improvements and for executives seeking to align IT with business objectives during training or strategy workshops. [Learn more]
54-page Word document
$45.00
$45.00, 54-pages, Best for: IT service teams implementing ISO 20000-aligned change processes, RFC handling, CAB governance, and PIRs
EDITOR'S REVIEW
This deck distinguishes itself by pairing an ITIL/ISO 20000–aligned Change Management process with tangible governance tools, including a built-in RACI matrix that clarifies accountability at each step. The bundle comes as a 50-page Word document complete with a Visio diagram of the process, plus structured elements like CSF and KPI sections for measurement. IT service teams implementing formal RFC handling, CAB governance, and PIRs will find it particularly practical for establishing repeatable, auditable change workflows. [Learn more]
27-page Word document
$30.00
$30.00, 27-pages, Best for: IT service managers and business owners defining or updating ITIL-aligned SLAs for new or changed services
EDITOR'S REVIEW
This deck distinguishes itself by marrying ITIL v3 alignment with a ready-to-use SLA template that enforces formal governance and an auditable change trail. It includes an Amendment Sheet at the end to document changes and offers templates for service description, KPIs, incident response, and reporting, making the SLA development process concrete rather than theoretical. The resource is especially useful for IT service managers and business owners initiating SLAs for new services or updating existing ones, ensuring clear responsibilities, measurable targets, and aligned continuity considerations. [Learn more]
PowerPoint (18)
Excel (9)
MS Word (17)
PDF (4)
