SKS and IL/IW/WI Models for Feedback (PowerPoint PPT Slide Deck)

FEEDBACK PPT DESCRIPTION

Editor Summary An 18-slide PowerPoint presentation presenting 2 feedback frameworks: the SKS Model (Stop, Keep, Start) and the IL/IW/WI Model (I Like, I Wish, What If). Read more Includes SKS and IL/IW/WI templates, rubrics for evaluating feedback quality, guiding questions, action-plan templates, and visual aids. Target users include corporate executives, integration leaders, HR professionals, and team leaders. Used to run team meetings, leadership training, and performance-review feedback sessions. Sold as a digital download on Flevy.

Use this deck when teams or leaders need to establish structured feedback routines—during leadership training, post-change integration, performance reviews, or regular team check-ins.

  Corporate executives facilitating team meetings to surface Stop/Keep/Start items and agree next steps.
  Integration leaders designing feedback loops to gather team input during post-merger activities.
  HR professionals structuring performance-review conversations using rubrics and templates.
  Team leaders running role-play sessions to practice I Like / I Wish / What If statements.

The emphasis on stepwise templates, rubrics, guided questions, and role-play mirrors facilitated workshop and change-management techniques used in consulting engagements.

Read Marcus Overview

Explore Slides inside the Deck:

Identifying Effective Practices in the SKS Model Utilizing the IL/IW/WI Model for Effective Feedback Identifying Actions to Discontinue for Progress

According to Charles Coonradt, a management consultant and thought leader on gamification, "The failure to give appropriate and timely feedback is the most extreme cruelty that we can inflict on any human being." The feedback process can be stressful. Many people feel fear to ask about their performance. Yet, there are strategies leaders can take on to defuse the stress.

This presentation delves into 2 frameworks for effectively providing feedback in the workplace:

1. SKS Model
2. IL/IW/WI Model

The SKS Model is Stop, Keep, and Start Model. The IL/IW/WI Model is I Like, I Wish, What If Model. Both models provide the fundamental framework of managing an effective feedback process.

The SKS Model is a process where we ask other what we should Stop (S), Keep (K), and Start (S) doing given a particular role that we have. The IL/IW/WI feedback Model is a simple tool for encouraging open feedback without being defensive.

While both models are simple, they are too useful not to mention, learn, and apply. Developing the right capabilities to facilitate the feedback process will enable companies to raise our people's potential to achieve greater results.

This deck also includes slide templates for you to use in your own business presentations.

The PPT provides a comprehensive breakdown of the SKS and IL/IW/WI models, offering clear, actionable steps for leaders to implement these feedback frameworks. It includes detailed rubrics and guiding questions for each stage of the SKS Model, ensuring that the feedback process is thorough and effective. The IL/IW/WI Model emphasizes leveraging "I-statements" to foster open communication and reduce defensiveness. This presentation is packed with practical templates and real-world examples, making it an essential tool for any executive looking to enhance their feedback mechanisms and drive performance improvements.

MARCUS OVERVIEW

This synopsis was written by Marcus [?] based on the analysis of the full 18-slide presentation.

Executive Summary
The SKS and IL/IW/WI Models for Feedback presentation provides structured frameworks designed to enhance feedback mechanisms within organizations. Developed by experienced consultants, these models aim to empower leaders and their teams to engage in constructive dialogue. The SKS Model focuses on identifying behaviors to Stop, Keep, and Start, while the IL/IW/WI Model encourages open communication through “I Like,” “I Wish,” and “What If” statements. This presentation equips leaders with practical tools to foster a culture of continuous improvement and effective feedback.

Who This Is For and When to Use
•  Corporate executives seeking to improve team communication and performance
•  Integration leaders aiming to implement effective feedback processes
•  HR professionals focused on enhancing employee engagement and development
•  Team leaders looking to cultivate a culture of constructive feedback

Best-fit moments to use this deck:
•  During team meetings to facilitate open discussions on performance
•  In leadership training sessions to develop feedback skills
•  When implementing new initiatives that require team buy-in and input
•  As part of performance review processes to guide feedback conversations

Learning Objectives
•  Define the SKS Model and its application in feedback scenarios
•  Build a practical understanding of the IL/IW/WI Model for open communication
•  Establish a framework for providing balanced feedback to team members
•  Identify actionable steps for improving team dynamics through feedback
•  Create templates for implementing feedback sessions in various contexts
•  Analyze the impact of feedback on team performance and engagement

Table of Contents
•  Overview (page 3)
•  Stop, Keep, Start (SKS) Model (page 5)
•  I Like, I Wish, What If (IL/IW/WI) Model (page 10)
•  Templates (page 13)

Primary Topics Covered
•  SKS Model - A structured approach to feedback that categorizes actions into what to Stop, Keep, and Start, facilitating clear communication.
•  IL/IW/WI Model - A framework that encourages feedback through personal statements, promoting a supportive environment for sharing ideas.
•  Feedback Mechanisms - Techniques for implementing effective feedback processes that enhance team performance and engagement.
•  Behavioral Insights - Understanding how to identify and communicate behaviors that impact team dynamics positively or negatively.
•  Facilitation Techniques - Strategies for leading feedback sessions that encourage participation and openness among team members.
•  Templates for Feedback - Practical tools included in the presentation to streamline the feedback process and enhance clarity.

Deliverables, Templates, and Tools
•  SKS Model template for structured feedback sessions
•  IL/IW/WI feedback model template for open communication
•  Guidelines for facilitating effective feedback discussions
•  Rubrics for evaluating feedback quality and effectiveness
•  Action plans for implementing feedback strategies within teams
•  Visual aids to support feedback sessions and enhance understanding

Slide Highlights
•  Overview of the SKS Model, detailing its components and benefits
•  Visual representation of the IL/IW/WI Model, illustrating its simplicity and effectiveness
•  Examples of guiding questions to facilitate feedback discussions
•  Templates for capturing feedback in structured formats
•  Key insights on the importance of feedback in organizational success

Potential Workshop Agenda
Introduction to Feedback Models (30 minutes)
•  Overview of the SKS and IL/IW/WI Models
•  Discussion on the importance of feedback in organizations

Practical Application of the SKS Model (60 minutes)
•  Group activity to identify actions to Stop, Keep, and Start
•  Sharing insights and developing action plans

Implementing the IL/IW/WI Model (60 minutes)
•  Role-playing feedback scenarios using the IL/IW/WI framework
•  Group discussion on experiences and best practices

Customization Guidance
•  Tailor the SKS and IL/IW/WI templates to fit specific team dynamics and organizational culture
•  Adjust guiding questions to reflect the unique challenges faced by your team
•  Incorporate organizational terminology and metrics into feedback discussions for relevance

Secondary Topics Covered
•  The role of leadership in fostering a feedback culture
•  Techniques for overcoming resistance to feedback
•  The impact of feedback on employee performance and satisfaction
•  Strategies for continuous improvement through feedback loops

Topic FAQ

What are the SKS and IL/IW/WI feedback models and when is each one used?

The SKS Model categorizes feedback into Stop, Keep, and Start to identify specific behaviors to change or reinforce; the IL/IW/WI Model uses "I Like," "I Wish," and "What If" personal statements to encourage open, less-defensive dialogue. Both are presented as complementary frameworks in Flevy's SKS and IL/IW/WI Models for Feedback slide deck, covering both models.

How do you run a practical SKS feedback session with a team?

Introduce the SKS concept, use guided questions to surface actions to Stop, Keep, and Start, run a group activity to capture inputs, then translate inputs into action plans and ownership. The product’s suggested workshop format includes a 60-minute practical SKS application with group activity and action-plan development.

How does using "I Like / I Wish / What If" statements help reduce defensiveness?

IL/IW/WI frames observations as personal perspective using "I" statements, which focuses feedback on effects and ideas rather than blame. This phrasing promotes open idea-sharing and hypothetical exploration, helping participants stay constructive by using I-statements like "I Like," "I Wish," and "What If."

What should I look for in a feedback-templates deck when buying one?

Seek ready-to-use slide templates for specific models (SKS and IL/IW/WI), facilitator guidance, rubrics to evaluate feedback quality, guiding questions to run sessions, and visual aids to communicate the models. Flevy's SKS and IL/IW/WI Models for Feedback explicitly lists templates, rubrics, guiding questions, and visual aids as included items.

Are pre-built feedback templates useful for a small HR team with limited prep time?

Pre-built templates reduce setup time and provide structured formats for sessions, which helps small HR teams standardize reviews and training. The referenced presentation bundles SKS and IL/IW/WI templates, facilitation guidelines, and rubrics within an 18-slide PowerPoint to accelerate delivery.

How can I integrate these feedback models into formal performance reviews?

Use SKS to capture concrete behaviors to Stop, Keep, and Start as development actions, and use IL/IW/WI to surface employee perspectives and future ideas. Combine captured inputs with rubrics and documented action plans to feed into follow-up reviews and development tracking using templates and rubrics.

What is a practical workshop agenda for teaching these feedback models to managers?

A practical agenda starts with a 30-minute overview of the models, a 60-minute SKS group activity to identify Stop/Keep/Start actions and develop action plans, and a 60-minute IL/IW/WI role-play session to practice I-statements. The product’s workshop agenda follows this 30/60/60 minute structure.

How should organizations measure the effectiveness of new feedback processes?

Track changes through scheduled follow-up discussions, short pulse surveys to capture perception shifts, and relevant performance metrics tied to action plans. The presentation recommends using follow-up discussions, surveys, and performance metrics to evaluate the impact of feedback and engagement.

Document FAQ
These are questions addressed within this presentation.

What is the SKS Model?
The SKS Model is a feedback framework that helps individuals identify what actions to Stop, Keep, and Start to improve performance and team dynamics.

How can the IL/IW/WI Model be applied in team settings?
The IL/IW/WI Model encourages team members to express their thoughts using “I Like,” “I Wish,” and “What If” statements, fostering open communication and constructive feedback.

What are the benefits of using these feedback models?
These models promote clarity in communication, enhance team engagement, and facilitate a culture of continuous improvement within organizations.

Can these models be used in performance reviews?
Yes, both models can be effectively integrated into performance review processes to guide feedback conversations and set actionable goals.

How do I facilitate a feedback session using these models?
Begin by introducing the models, provide templates for participants to fill out, and encourage open discussion based on the insights gathered.

What types of organizations can benefit from these models?
Any organization, regardless of size or industry, can benefit from implementing these feedback frameworks to enhance communication and performance.

Are there templates available for these models?
Yes, the presentation includes templates for both the SKS and IL/IW/WI Models to facilitate structured feedback sessions.

How do I measure the effectiveness of feedback provided?
Evaluate the impact of feedback on team performance and engagement through follow-up discussions, surveys, and performance metrics.

Glossary
•  SKS Model - A feedback framework focusing on actions to Stop, Keep, and Start.
•  IL/IW/WI Model - A feedback structure encouraging open communication through personal statements.
•  Feedback Mechanism - A process for providing and receiving feedback within teams.
•  Behavioral Insights - Understanding the impact of specific behaviors on team dynamics.
•  Facilitation Techniques - Methods for leading effective feedback discussions.
•  Templates - Pre-designed formats for capturing and organizing feedback.
•  Action Plan - A structured approach to implementing feedback strategies.
•  Performance Metrics - Measurements used to evaluate team performance and engagement.
•  Continuous Improvement - Ongoing efforts to enhance processes and outcomes through feedback.
•  Team Dynamics - The interpersonal relationships and interactions within a team.
•  Open Communication - A culture that encourages sharing thoughts and feedback freely.
•  Constructive Feedback - Feedback aimed at improving performance and fostering growth.
•  Engagement - The level of commitment and involvement of team members in their work.
•  Resistance to Feedback - Reluctance or opposition to receiving or acting on feedback.
•  Feedback Loops - Processes for continuously gathering and responding to feedback.
•  Organizational Culture - The shared values, beliefs, and practices within an organization.
•  Performance Review - A formal assessment of an employee's performance over a specific period.
•  Guiding Questions - Questions designed to facilitate discussion and reflection during feedback sessions.
•  Visual Aids - Tools such as charts or slides that enhance understanding during presentations.
•  Group Activity - An interactive exercise designed to engage participants in feedback discussions.
•  Role-Playing - A technique used to simulate real-life scenarios for practice and learning.
•  Best Practices - Proven methods or techniques that yield positive results in feedback processes.

FEEDBACK PPT SLIDES

Identifying Effective Practices in the SKS Model

This PPT slide outlines the "Keep" stage of the SKS Model, the second phase in a structured feedback process. It poses the central question, "What should I keep doing?" to identify effective behaviors and practices. Guiding questions encourage reflection on amplifying successful skills and the benefits of increasing effective actions, impacting team dynamics and job satisfaction. The rubrics section specifies actions to maintain, highlighting best practices, timeliness in meetings, and clear communication of expectations. These elements are essential for fostering a productive work environment and aligning team objectives, promoting a culture of acknowledgment and continuous improvement vital for organizational success.

Utilizing the IL/IW/WI Model for Effective Feedback

The IL/IW/WI Model facilitates constructive feedback in groups of various sizes, from pairs to assemblies of up to 100 participants. It prompts individuals to express 3 components: "Like," "Wish," and "What if," fostering balanced dialogue and succinct thought expression. Practical usage includes designating a note-taker to document insights and emphasizing active listening to create an open sharing environment. Encouraging completion of I-statements enriches the collection of perspectives, enabling groups to generate numerous ideas in a single session. The IL/IW/WI Model serves as a flexible tool for enhancing communication and team dynamics, adaptable to various feedback topics.

Identifying Actions to Discontinue for Progress

This PPT slide outlines the "Stop" stage of the SKS Model, focusing on identifying unproductive behaviors to enhance organizational progress. Key actions include ceasing ineffective activities and recognizing impractical tasks that lack follow-up. Guiding questions prompt leaders to reflect on whether certain behaviors, initially perceived as strengths, are still beneficial. This critical self-assessment encourages the elimination of counterproductive actions, fostering a culture of continuous improvement and adaptability within organizations.

Actionable Insights for the SKS Model's Final Stage

This PPT slide outlines the "Start" phase of the SKS Model, focusing on actionable steps through 3 critical questions: what to stop, keep, and start doing. The central question, "What should I start doing?" emphasizes proactive engagement and innovation. Two key rubrics are presented: first, empowering human capital to foster individual development; second, providing insights to encourage experimentation and adaptability in response to challenges. Guiding questions address the anxieties of change, exploring why certain recommendations may seem daunting and prompting reflection on the benefits of new actions. This framework aids organizations in navigating transitions effectively and engaging teams in the change process.

Source: Best Practices in Structured Communication, Feedback PowerPoint Slides: SKS and IL/IW/WI Models for Feedback PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting