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BENEFITS OF DOCUMENT
The Design Thinking Poster describes the five phases of creative problem-solving and innovation based on the Hasso Plattner Institute of Design (Stanford University) model.
The poster focuses on three key groups of information that are essential to Design Thinking practitioners:
• Phase objectives
• Phase activities
• Phase deliverables
The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.
The Design Thinking Poster complements the "Design Thinking Workshop Guide" training presentation materials. It serves as a takeaway and summary of your creative problem-solving presentation.
The Design Thinking Poster describes the five main phases of the creative problem-solving and innovation process:
Phase Objective: Learn about the audience for whom you are designing, by observation and interview.
• User interview
• Informal chats
• Mystery shopping
• Empathy map
• List of user feedback
• Problems identified
Phase Objective: Create a point of view that is based on user needs and insights.
• Stakeholder meetings
• Focused groups
• Design brief (including Point of View and How Might We statements)
• Stakeholder map
• Context map
• Customer journey map
• Opportunity map
Phase Objective: Brainstorm and come up with as many creative solutions as possible.
• Ideation activities
• Ideas / concepts
• Prioritization map
• Affinity map
• Idea evaluation
Phase Objective: Build a representation of one or more of your ideas to show to others.
• Space prototyping
• Physical/digital prototyping
• Paper construction
• Wireframe building
• Physical/digital prototypes
Phase Objective: Share your prototyped idea with your original user for feedback.
• User testing
• List of user feedback
• Evaluation map
• Proposed refinement
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Source: Best Practices in Service Design PDF: Design Thinking Poster PDF (PDF) Document, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 204 additional documents on Flevy.
This business document is categorized under the function(s): Organization, Change, & HR Governance, Risk, & Compliance
It applies to All Industries
File Size: 257.4 KB
Number of Pages: 3
Related Topic(s): Service Design
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental PPTX document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Oct 29, 2020
Most recent version published: Mar 13, 2023
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