Please login here to save this document to a list.
If you don't have an account, you can register for free here.
$20.00
ALL FEES INCLUDED
| Add to Cart |
HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
The Design Thinking Poster describes the five phases of creative problem-solving and innovation based on the Hasso Plattner Institute of Design (Stanford University) model.
The poster focuses on three key groups of information that are essential to Design Thinking practitioners:
• Phase objectives
• Phase activities
• Phase deliverables
The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.
The Design Thinking Poster complements the "Design Thinking Workshop Guide" training presentation materials. It serves as a takeaway and summary of your creative problem-solving presentation.
The Design Thinking Poster describes the five main phases of the creative problem-solving and innovation process:
1. EMPATHIZE
Phase Objective: Learn about the audience for whom you are designing, by observation and interview.
Phase Activities:
• User interview
• Informal chats
• Observation
• Shadowing
• Mystery shopping
• Picture-taking
• Immersion
Phase Deliverables:
• Personas
• Empathy map
• List of user feedback
• Problems identified
2. DEFINE
Phase Objective: Create a point of view that is based on user needs and insights.
Phase Activities:
• Workshops
• Stakeholder meetings
• Focused groups
Phase Deliverables:
• Design brief (including Point of View and How Might We statements)
• Stakeholder map
• Context map
• Customer journey map
• Opportunity map
3. IDEATE
Phase Objective: Brainstorm and come up with as many creative solutions as possible.
Phase Activities:
• Ideation activities
• Brainstorming
• Workshops
• Mindmaps
• Sketching/drawing
Phase Deliverables:
• Ideas / concepts
• Sketches
• Prioritization map
• Affinity map
• Idea evaluation
4. PROTOTYPE
Phase Objective: Build a representation of one or more of your ideas to show to others.
Phase Activities:
• Space prototyping
• Physical/digital prototyping
• Paper construction
• Wireframe building
• Storyboards
• Role-plays
Phase Deliverables:
• Physical/digital prototypes
• Wireframes
• Storyboards
5. TEST
Phase Objective: Share your prototyped idea with your original user for feedback.
Phase Activities:
• User testing
• Observation
• Picture-taking
• Evaluation
• Discussion
Phase Deliverables:
• List of user feedback
• Observation
• Evaluation map
• Proposed refinement
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Service Design PDF: Design Thinking Poster PDF (PDF) Document, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
[read more]
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 204 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Organization, Change, & HR Governance, Risk, & Compliance
It applies to All Industries
File Size: 257.4 KB
Number of Pages: 3
Related Topic(s): Service Design
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental PPTX document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Oct 29, 2020
Most recent version published: Mar 13, 2023
![]() | This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. To receive this free download, enter your email address below and click the "Email Me" button. |
|
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."
– Royston Knowles, Executive with 50+ Years of Board Level Experience
|
|
"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."
– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership
|
|
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."
– David Harris, Managing Director at Futures Strategy
|
|
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.
Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings. I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. " – Nishi Singh, Strategist and MD at NSP Consultants
|
|
"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success."
– Bill Branson, Founder at Strategic Business Architects
|
|
"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."
– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory
|
|
"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "
– Jim Schoen, Principal at FRC Group
|
|
"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.
Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten. In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work." – Omar Hernán Montes Parra, CEO at Quantum SFE
|
![]() Do You Want to Get Lean?
We've assembled 40 Lean Six Sigma guides: Lean Management, Six Sigma, Strategy Planning, Process, and Change Management.
|
![]() Waste Too Much Time on PowerPoint?
Get our FREE PowerPoint Plugin (Flevy Tools) for creating common business diagrams, from Gantt Charts to Harvey Balls.
|
![]() Do You Run a Consulting Firm?
Learn how to level the playing field with global consulting firms, like McKinsey, BCG, Bain, E&Y, and Accenture.
|
![]() Need Help with PowerPoint or Excel?
Have our highly trained staff create the exact documents you need. We offer PowerPoint and Excel document creation services.
|
© 2012-2023 Copyright. Flevy LLC. All Rights Reserved.