We have categorized 17 documents as Service Excellence. All documents are displayed below on this page.
What Is Service Excellence?
Service Excellence is a business approach that is focused on delivering high-quality, customer-centric services that meet or exceed customer expectations. Organizations seek to deliver excellent service to customers, in order to enhance Customer Satisfaction and Customer Loyalty—and to improve the overall performance of the organization.
As such, Customer Service is a critical part of Service Excellence, because it is the primary way that organizations interact with and serve their customers. Customer Service is the process of providing assistance and support to customers; and can involve activities such as answering customer inquiries, resolving customer issues and complaints, and providing information and guidance to customers.
By delivering excellent Customer Service, organizations can create positive and lasting impressions on customers, and can build strong and enduring relationships with them.
Organizations that exhibit Service Excellence typically follow a number of key principles and best practices, including:
Download our FREE Digital Transformation Templates
Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.