Customer Experience Strategy - Template and Guide   56-slide PPT PowerPoint presentation slide deck (PPTX)
$45.00

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Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Experience Strategy - Template and Guide (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 56 Slides

#3 in Customer Experience $45.00
Develop a robust Customer Experience Strategy with this expert guide and template. Created by industry professionals, it ensures alignment and boosts loyalty.
Add to Cart
  


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Fully editable PowerPoint
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BENEFITS OF THIS POWERPOINT DOCUMENT

  1. Develop a Customer Experience Strategy that makes a real difference in the market
  2. Attract and retain customers quickly and easily
  3. Align your business around the customer

CUSTOMER EXPERIENCE PPT DESCRIPTION

This product (Customer Experience Strategy - Template and Guide) is a 56-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Customer Experience is fast becoming the key business battleground in many markets.

In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver superb experiences to their customers. Having such a strategy will increase customer satisfaction and loyalty, grow word of mouth referrals and significantly contribute to your bottom line.

This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.

You will be taken through the steps involved in
•  Understanding your customers
•  Defining customer focussed business goals
•  Creating a culture that focusses on the customer
•  Defining customer focussed business metrics
•  Identifies service and sales models that place the customer first
•  Create retention and engagement plans to keep customers hooked

The Customer Experience Strategy Canvas is a powerful tool that helps you map out every touchpoint and interaction your customers have with your business. It ensures that all departments, from marketing to finance, are aligned in delivering a seamless customer experience. This holistic approach guarantees that no aspect of the customer journey is overlooked, providing a comprehensive framework for understanding and improving customer interactions.

Alignment across the business is crucial. One weak link can disrupt the entire customer experience. The guide emphasizes the importance of internal alignment and provides actionable steps to ensure every team member understands their role in enhancing customer satisfaction. By following this strategy, you can create a cohesive and customer-centric culture that drives loyalty and business growth.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience PowerPoint Slides: Customer Experience Strategy - Template and Guide PowerPoint (PPTX) Presentation Slide Deck, CustCore Consulting

CUSTOMER EXPERIENCE PPT SLIDES

Key Principles for Effective Customer Retention

Key Principles for Effective Customer Retention

This PPT slide outlines essential principles for customer retention, emphasizing the importance of maintaining strong relationships with clients. It highlights 5 key focus areas that organizations should prioritize to ensure customer loyalty.

"Stay Relevant" stresses the necessity of being top-of-mind for customers. This involves continuous engagement and adapting to their evolving needs. Companies must ensure they are not forgotten in a competitive market.

The second principle, "Make them feel valued," underscores the importance of personalization. Customers should feel recognized as individuals rather than mere numbers. This can be achieved through tailored communication and acknowledging their unique preferences.

"Add value" is about going beyond basic offerings. Organizations should strive to provide additional benefits that enhance the customer experience. This could involve offering complementary services or resources that align with the customer's initial purchase, thereby reinforcing their decision to choose your brand.

"Follow up" emphasizes the need for regular check-ins. Engaging with customers through interviews or feedback sessions can help gauge satisfaction levels and address any concerns proactively. This ongoing dialogue fosters trust and demonstrates commitment to their success.

Lastly, "Support them" focuses on being available when customers need assistance. Providing timely help and resources can significantly impact customer satisfaction and retention.

The slide concludes with a strong assertion that adhering to these principles can greatly enhance a company's ability to retain customers. By implementing these strategies, organizations can build lasting relationships that contribute to long-term success.

Comprehensive Customer Experience Strategy Overview

Importance of Corporate Culture in Customer Experience

Key Principles for Designing Customer Experiences

Defining Customer-Centric Culture Components

Key Benefits of a Customer Experience Strategy

Defining Customer Engagement: Business External Components

Uncovering Customer Needs through Continuous Inquiry

Innovative Indirect Approaches to Customer Insight Gathering

Enhancing Value through Exceptional Customer Experiences


$45.00
Develop a robust Customer Experience Strategy with this expert guide and template. Created by industry professionals, it ensures alignment and boosts loyalty.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 3
Terms of usage (for all documents from this author)

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.

Whilst each project is different, our clients can typically expect results which show

•  Vastly Increased customer satisfaction and advocacy
•  Growth in new sales and customer ... [read more]

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Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket.
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