It’s the Age of the Customer. In this day and age, becoming a Customer-centric Organization is no longer just a differentiator–it is a necessity. Customers are now more demanding. Their expectations are higher. In fact, they expect companies to anticipate their needs. To truly become a Customer-centric Organization, we must adopt a Customer-centric Culture. Research […]
Tag Archives | Change Management
Smart Organizational Design Approach vs. Traditional Organization Design Approaches
Business environment has transformed drastically from what it was a century ago. It has become immensely challenging due to competition, disruptive technologies, laws, and globalization. These challenges warrant better performance to address customer needs and to survive—and outpace—intense competition. Consequently, organizations have become complex. The work that individuals perform in an organization has also shifted […]
First Law of Digital Transformation: 3 Core Elements to Manage Digital Change
Gordon Moore, Intel co-founder, observed that the number of transistors in a dense integrated circuit doubles about every two years. He projected that this rate of growth would continue for at least another decade. His observation, termed the “Moore’s Law,” has correctly predicted the pace of innovation for several decades and guided strategic planning and […]
Putting the Analytics Transformation into Our Digital Transformation
The huge benefits and insights derived from Big Data and Analytics is now accepted broadly across all industries. Analytics-driven decision making extends beyond corporate business decisions down to even tactical decisions in sports. As such, organizations are investing heavily in Analytics technologies and incorporating Analytics Transformation into their Digital Transformation efforts. Unfortunately, the experience and […]
5 Imperatives for Developing a Digital Factory Culture
Digitization helps boost revenue, enhance customer loyalty, and reduce costs. Top digital companies not only improve customer journeys, they consistently revisit and streamline them. A rigorous approach to Digital Transformation, referred to as the “Digital Factory,” demands a collaborative culture, agility, and controlled risk-taking. A Digital Factory integrates the capabilities, processes, and inputs to yield […]
Do You Know How To Utilize Insights From Human Psychology in Managing Change?
Transformation programs targeted towards boosting organizational performance have been prevalent for quite a while now. But, such initiatives aren’t easy to manage. The foremost challenge for the senior leadership is to motivate people to modify their behaviors and practices. For the transformation to be successful, it is critical for the top management to establish the […]
How to Use Leavitt’s Diamond to Achieve Change
“The only thing that is constant is Change.” – Heraclitus An epidemic of change is happening globally–reengineering, restructuring, and revamping! Workplaces seem to be launching one change initiative after another. Digital Transformation is happening everywhere. Yet, the hard truth is that many change initiatives fail. Change Management initiatives fail because of the way organizations view change. […]
Conducting PMI? Here Are the Critical 8 Decision Levers to Evaluate
Mergers and Acquisitions (M&A) are unique and complex endeavors. These initiatives demand tailored solutions keeping in view the varying environments, ways of doing business, culture of the two combining organizations, and internal and external forces influencing the deal. These transactions necessitate making 8 important decisions based on thorough deliberation and analysis of all relevant factors […]
Nudge Theory: Key Challenges to Consider
Changing the behaviors of people is the foremost issue with every transformation initiative. Nudge theory is a novel Change Management model that underscores the importance of understanding the way people think, act, and decide. The model assists in encouraging human imagination and decision making, and transforming negative behaviors and influences on people. The approach helps […]
The 8 Most Critical Levers to Managing and Sustaining Change
Most Transformation initiatives fail to achieve their anticipated objectives. Change Management is all about engaging and rallying people at all levels in the organization make the transition and sustain that change. It is critical to ensure that the entire workforce is eager and ready to embrace the required new behaviors. More often than not, the […]
Change Is Hard, Get over It
Recently, I was asked in an interview, why change was hard. I thought maybe this was a trick question: everybody knows that change is hard. Surely–it’s intuitive, as a leader, you can feel it in the pit of your stomach. However, seemingly, many are in denial about this, or they don’t pay enough attention to […]
Using Measures to Get the Most out of Your Change Initiative
There are plenty of statistics indicating that a high number of change initiatives fail. Any organization can turn those statistics on their head by doing one thing; USING their measures. Not just creating them; using them. When you use measures the right way, you reinforce your change message through multiple avenues and in several ways, moving people through their […]
