Flevy Management Insights Case Study
SAP Implementation for Global Defense Contractor


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in SAP to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The organization faced significant challenges with its outdated SAP ERP system, which struggled to support its complex global supply chain and project management needs. The successful overhaul of the system resulted in a 30% return on investment, reduced procurement cycle times by 20%, and established a culture of continuous improvement, highlighting the importance of aligning technology with business processes.

Reading time: 9 minutes

Consider this scenario: The organization, a major defense contractor, is facing significant challenges with its existing SAP ERP system, which is failing to keep up with the complexity of its global supply chain and project management needs.

As the organization expands into new markets and increases the scale of its operations, the limitations of the current SAP system have become increasingly apparent, leading to inefficiencies and a lack of real-time data for decision-making.



The initial assessment of the organization's SAP challenges suggests a couple of hypotheses. The first is that the current system may not be effectively integrated with the company's operational processes, leading to data silos and a lack of actionable intelligence. Another hypothesis is that the system may not be configured to handle the complex project structures typical in defense contracting, which could be causing inefficiencies and errors in project management and reporting.

Strategic Analysis and Execution

Addressing the organization's SAP challenges requires a structured and methodical approach. The benefits of such a methodology include a systematic uncovering of inefficiencies, alignment of SAP functionality with business objectives, and the establishment of a roadmap for continuous improvement. Consulting firms typically follow this methodology to ensure thorough analysis and effective execution.

  1. Assessment and Planning: Identify the current state of SAP usage, key pain points, and the desired future state. Questions include: What are the business processes most affected by SAP inefficiencies? How can SAP be better aligned with strategic objectives?
  2. Process Redesign: Redesign business processes to leverage SAP capabilities fully. Key activities include mapping out core processes and identifying opportunities for optimization or automation.
  3. System Configuration: Configure the SAP system to support redesigned processes. This phase involves technical adjustments, customization, and testing to ensure that the system aligns with the new processes.
  4. Change Management: Develop a change management plan to facilitate the transition. This includes stakeholder engagement, training, and communication to ensure user adoption and minimize resistance.
  5. Deployment and Optimization: Implement the redesigned processes and system configurations. Monitor performance and make iterative improvements to optimize the SAP system's effectiveness.

For effective implementation, take a look at these SAP best practices:

Change Management Strategy for SAP/GBO Program (61-slide PowerPoint deck)
End User Training - SAP - Overview (15-slide PowerPoint deck)
SAP Training Path by Bob Panic (146-page Word document)
1KEI SAP End User Guide (8-page Word document)
SAP Basis 101 Guide and Training (72-page PDF document)
View additional SAP best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Implementation Challenges & Considerations

Leadership may question the scalability of the proposed changes within the existing technological infrastructure. It's critical to ensure that the SAP system is flexible enough to accommodate future growth without requiring constant, significant modifications.

Another concern is how to manage the transition without disrupting ongoing operations. A phased implementation strategy, coupled with robust change management protocols, can mitigate operational risks.

Finally, there might be skepticism regarding the return on investment for such a comprehensive overhaul. By setting clear performance targets and demonstrating quick wins, confidence in the project's value can be established.

Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Tell me how you measure me, and I will tell you how I will behave.
     – Eliyahu M. Goldratt

  • System Downtime: Minimizing system downtime is critical to ensuring operational continuity.
  • Process Cycle Time: A key indicator of efficiency in processes supported by SAP.
  • User Adoption Rate: Reflects the success of change management efforts and overall system acceptance.
  • Cost Savings: Quantifies the financial impact of the SAP system optimization.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Key Takeaways

One insight is the importance of aligning the SAP system with the organization's Strategic Planning. According to McKinsey, companies that tightly align their ERP systems with their strategic goals can see a 20% reduction in operating costs.

Another takeaway is the significance of Change Management in the success of SAP implementations. Studies by Prosci indicate that projects with excellent change management are six times more likely to meet objectives than those with poor change management.

Lastly, the concept of Continuous Improvement should be embedded into the organization's culture to ensure the SAP system evolves in line with the business environment. Gartner research shows that organizations with a strong culture of continuous improvement are 30% more likely to maintain competitive advantage.

Deliverables

  • Strategic Alignment Framework (PowerPoint)
  • Business Process Optimization Plan (Word)
  • SAP Configuration Template (Excel)
  • Change Management Playbook (PowerPoint)
  • Performance Tracking Dashboard (Excel)

Explore more SAP deliverables

Case Studies

A Fortune 500 aerospace company successfully reduced its procurement cycle time by 35% after reconfiguring its SAP system to better integrate with its supply chain management processes.

An international defense firm achieved a 25% improvement in project delivery efficiency by implementing a custom SAP solution tailored to the unique requirements of defense contracting project management.

Explore additional related case studies

Ensuring System Scalability

Companies must consider the scalability of their ERP systems to support growth and prevent future overhauls. According to Bain & Company, scalable ERP solutions can reduce the need for major future upgrades by up to 50%, ensuring long-term sustainability. For the defense contractor in question, the new SAP system must be designed with scalability in mind, allowing for expansion into new markets and accommodating increased operational complexity without significant reconfiguration.

To achieve this, the SAP system architecture should be modular, with the ability to add or update modules as needed. Additionally, cloud-based solutions should be explored, as they offer the elasticity to scale up or down in response to changing demands, while also facilitating real-time data access across global operations.

SAP Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in SAP. These resources below were developed by management consulting firms and SAP subject matter experts.

Minimizing Operational Disruption

Implementing a new ERP system in a high-stakes environment such as defense contracting requires a careful balance between progress and operational continuity. Gartner recommends a "pace-layered" application strategy, which suggests that systems should be categorized based on their operational impact and change frequency. This approach allows for more frequent updates to systems of innovation and differentiation, while maintaining stability in systems of record.

For the defense contractor, a phased implementation approach should be adopted to minimize disruption. Starting with non-critical processes allows for the ironing out of any issues before moving on to core operations. This strategy also facilitates smoother change management, as it provides a controlled environment for training and adaptation.

ROI and Performance Targets

Quantifying the return on investment for ERP system changes can be challenging, yet it is crucial for securing executive buy-in. A study by PwC found that a strategic approach to ERP implementations can result in a return on investment of up to 30% within the first year post-implementation. To demonstrate ROI, the defense contractor should establish clear performance targets related to cost savings, efficiency gains, and improved decision-making capabilities.

These targets must be measurable and tied to business outcomes. For example, reducing procurement cycle time can be directly linked to cost savings and increased project delivery speed. By setting and achieving these performance targets, the organization can build a strong case for the investment made in the SAP system overhaul.

Impact on Business Processes

One of the main concerns for executives is understanding how the new SAP system will impact existing business processes. The redesigned processes should result in streamlined operations, reduced manual intervention, and improved data accuracy. According to Accenture, companies that effectively integrate their ERP systems with business processes can see a 50% reduction in process cycle times.

In the case of the defense contractor, process redesign efforts will focus on areas such as procurement, project management, and supply chain coordination. By aligning these processes with SAP capabilities, the organization can expect to see a significant improvement in efficiency and a reduction in errors or delays.

Change Management and User Adoption

The success of any ERP implementation is heavily dependent on user adoption. Deloitte states that effective user training and support can increase adoption rates by up to 40%. For the defense contractor, a comprehensive change management plan is essential to address potential resistance from users accustomed to the old system.

This plan should include a mix of training programs, support resources, and a feedback loop to address any concerns or suggestions from users. By actively involving users in the transition process and providing clear communication about the benefits of the new SAP system, the organization can foster a positive attitude towards change and ensure a higher user adoption rate.

Continuous Improvement Culture

Establishing a culture of continuous improvement is vital for maintaining the relevance and effectiveness of the SAP system. According to KPMG, organizations with continuous improvement programs report a 25% higher employee engagement. For the defense contractor, embedding this culture will require regular reviews of system performance and processes, as well as fostering an environment where feedback is encouraged and acted upon.

Continuous improvement initiatives can include periodic SAP system upgrades, process optimization projects, and training refreshers. By committing to ongoing enhancement of the SAP system and related processes, the organization can adapt more quickly to changes in the defense contracting landscape and maintain a competitive edge.

Preparedness for Technological Advancements

With the rapid pace of technological change, executives are often concerned about how future advancements will affect their ERP systems. According to research by Forrester, organizations that stay current with ERP system updates are 35% more likely to capitalize on new technological trends. The defense contractor must ensure that the SAP system is designed to integrate with emerging technologies such as AI, IoT, and advanced analytics.

This integration can be achieved by choosing an SAP system with open APIs and a strong ecosystem of partners. It also involves investing in the skills and capabilities of the IT team to leverage these technologies effectively. By preparing for technological advancements, the organization can enhance its analytical capabilities, predictive maintenance, and overall decision-making agility.

Regulatory Compliance and Data Security

Lastly, for a global defense contractor, regulatory compliance and data security are of paramount importance. With operations spanning across different jurisdictions, the organization must ensure that its SAP system complies with various international standards and regulations. According to a report by EY, companies that integrate compliance into their ERP systems can reduce compliance costs by up to 30%.

The SAP system must have robust security features to protect sensitive data and intellectual property. This includes access controls, data encryption, and regular security audits. By prioritizing compliance and security, the defense contractor can avoid costly penalties and protect its reputation in the industry.

Additional Resources Relevant to SAP

Here are additional best practices relevant to SAP from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced procurement cycle time by 20% through optimized business processes aligned with SAP capabilities.
  • Increased user adoption rate by 40% following comprehensive training and support, as per Deloitte's recommendations.
  • Achieved a 30% return on investment within the first year post-implementation, demonstrating significant cost savings and efficiency gains.
  • Minimized system downtime by implementing a phased deployment strategy, ensuring operational continuity.
  • Streamlined operations resulting in a 50% reduction in process cycle times, notably in procurement and supply chain coordination.
  • Established a culture of continuous improvement, leading to a 25% increase in employee engagement in system optimization efforts.
  • Enhanced decision-making agility by preparing the SAP system for integration with emerging technologies like AI and IoT.

The initiative to overhaul the SAP system has been a resounding success, evidenced by the quantifiable improvements in procurement cycle times, user adoption rates, and overall return on investment. The strategic alignment of the SAP system with business processes has led to streamlined operations and significant efficiency gains. The phased deployment strategy was crucial in minimizing operational disruption, a key concern for the defense contractor. Furthermore, the focus on change management and continuous improvement has not only increased user adoption but also fostered a culture that will support the system's long-term relevance. However, the initiative could have potentially benefited from an earlier and more aggressive integration of emerging technologies to further enhance analytical capabilities and predictive maintenance.

For next steps, it is recommended to continue fostering the culture of continuous improvement by regularly reviewing system performance and processes. Additionally, a more proactive approach towards integrating emerging technologies should be pursued to further enhance the system's capabilities. This includes investing in training for the IT team on new technologies and exploring partnerships that can bring in advanced analytics, AI, and IoT solutions. Finally, maintaining a strong focus on regulatory compliance and data security will be critical as the organization continues to expand into new markets.

Source: Telecom Infrastructure Enhancement in Oil & Gas Sector, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Operational Efficiency Enhancement in Aerospace

Scenario: The organization is a mid-sized aerospace components supplier grappling with escalating production costs amidst a competitive market.

Read Full Case Study

Sustainable Fishing Strategy for Aquaculture Enterprises in Asia-Pacific

Scenario: A leading aquaculture enterprise in the Asia-Pacific region is at a crucial juncture, needing to navigate through a comprehensive change management process.

Read Full Case Study

Balanced Scorecard Implementation for Professional Services Firm

Scenario: A professional services firm specializing in financial advisory has noted misalignment between its strategic objectives and performance management systems.

Read Full Case Study

PESTEL Transformation in Power & Utilities Sector

Scenario: The organization is a regional power and utilities provider facing regulatory pressures, technological disruption, and evolving consumer expectations.

Read Full Case Study

Organizational Change Initiative in Luxury Retail

Scenario: A luxury retail firm is grappling with the challenges of digital transformation and the evolving demands of a global customer base.

Read Full Case Study

Cloud-Based Analytics Strategy for Data Processing Firms in Healthcare

Scenario: A leading firm in the data processing industry focusing on healthcare analytics is facing significant challenges due to rapid technological changes and evolving market needs, necessitating a comprehensive change management strategy.

Read Full Case Study

Global Expansion Strategy for SMB Robotics Manufacturer

Scenario: The organization, a small to medium-sized robotics manufacturer, is at a critical juncture requiring effective Change Management to navigate its expansion into global markets.

Read Full Case Study

Porter's Five Forces Analysis for Entertainment Firm in Digital Streaming

Scenario: The entertainment company, specializing in digital streaming, faces competitive pressures in an increasingly saturated market.

Read Full Case Study

Global Market Penetration Strategy for Luxury Cosmetics Brand

Scenario: A high-end cosmetics company is facing stagnation in its core markets and sees an urgent need to innovate its service design to stay competitive.

Read Full Case Study

Supply Chain Optimization Strategy for Health Supplement Wholesaler

Scenario: A leading health and personal care wholesaler specializing in dietary supplements is facing significant challenges in managing its supply chain dynamics, necessitating a comprehensive change management approach.

Read Full Case Study

Customer Experience Transformation in Telecom

Scenario: The organization is a mid-sized telecom provider facing significant churn rates and customer dissatisfaction.

Read Full Case Study

Revenue Model Innovation for a Niche Sports League

Scenario: The organization is a regional sports league that has recently expanded its footprint, adding new teams and securing a broader audience base.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.