Flevy Management Insights Case Study
Product Strategy Revamp for Forestry & Paper Products Leader
     David Tang    |    Product Strategy


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Product Strategy to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The company faced declining market share due to an outdated product strategy that did not address sustainability trends and changing consumer preferences. Post-implementation of a new product strategy, the organization achieved a 15% increase in market share and a 25% improvement in customer satisfaction, demonstrating the importance of aligning business practices with market demands for sustainability and innovation.

Reading time: 8 minutes

Consider this scenario: The company, a prominent player in the forestry and paper products industry, is grappling with declining market share amidst a landscape of increasing environmental concerns and shifting consumer preferences.

Despite having a diverse product portfolio, the organization's current strategy has not adapted to the rapid changes in sustainability trends, leading to stagnant growth and eroding competitive advantage. The organization is in urgent need of a product strategy overhaul to align with market dynamics and consumer expectations.



Initial observations suggest that the organization's product strategy may be misaligned with market demands, particularly in sustainability and innovation. A hypothesis could be that the existing product mix does not adequately meet the eco-conscious demands of the market or that the product development lifecycle is too slow to respond to competitive pressures. Another hypothesis might be that the communication of product value propositions to the target segments is not effective, leading to a mismatch in customer perception and product offerings.

Strategic Analysis and Execution Methodology

The pathway to revitalizing the product strategy can be structured into a 5-phase process that mirrors best practice frameworks used by leading consulting firms. This phased approach ensures a comprehensive analysis, strategic planning, and meticulous execution, yielding a robust and dynamic product strategy.

  1. Market and Internal Analysis: Assess the current market trends, customer preferences, and internal capabilities. Key questions include: How does the sustainability trend impact the product portfolio? What are the gaps in the current product strategy? Activities involve competitor benchmarking and SWOT analysis to identify strategic opportunities.
  2. Strategy Formulation: Develop a new product strategy that includes sustainability at its core. Key activities include ideation workshops, customer journey mapping, and value proposition redesign. Insights from this phase should inform product innovation and differentiation strategies.
  3. Operational Alignment: Align internal processes and capabilities with the new strategy. This includes assessing and upgrading supply chain processes, product development cycles, and marketing strategies to support the strategic pivot.
  4. Implementation Planning: Create a detailed roadmap for strategy execution. Key questions to address include: What are the short-term and long-term goals? How will progress be measured? Common challenges include resistance to change and resource allocation.
  5. Monitoring and Adaptation: Establish KPIs and regular review processes to monitor the implementation and adapt the strategy as necessary. This phase ensures the strategy remains relevant and responsive to market changes.

For effective implementation, take a look at these Product Strategy best practices:

Pricing Strategy (38-slide PowerPoint deck and supporting Excel workbook)
Product Lifecycle (34-slide PowerPoint deck)
Psychology of Product Adoption (46-slide PowerPoint deck)
Rogers' Five Factors (29-slide PowerPoint deck)
Advanced Product Quality Planning (APQP) (66-slide PowerPoint deck and supporting Excel workbook)
View additional Product Strategy best practices

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Product Strategy Implementation Challenges & Considerations

The robustness of the product strategy hinges on the organization's capacity to embrace change and innovate continuously. Executives often inquire about the time frame for observing tangible results from a strategy overhaul. Typically, initial outcomes can be seen within 6-12 months , with full benefits realized in 1-3 years. This depends on the agility and commitment of the organization to the strategic plan.

Another consideration is the integration of sustainability into the product life cycle. A sustainable product strategy may require significant upfront investment, but it leads to long-term cost savings and brand enhancement. The organization should be prepared for initial financial impacts with a clear vision of the future benefits.

Implementation challenges include ensuring cross-departmental collaboration and managing the cultural shift towards innovation and sustainability. Clear communication and leadership commitment are critical to overcoming these hurdles.

Product Strategy KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


In God we trust. All others must bring data.
     – W. Edwards Deming

  • Market Share Growth: Indicates competitive positioning and successful market penetration.
  • Product Development Cycle Time: Measures the efficiency of bringing new products to market.
  • Customer Satisfaction Score: Reflects how well the new product strategy meets customer needs.
  • Cost Savings from Sustainable Practices: Quantifies the financial impact of sustainable operations.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

During the implementation, it was observed that organizations which actively engaged stakeholders throughout the process were more successful in achieving strategic objectives. According to McKinsey, companies that prioritize stakeholder engagement in their strategy development are 1.5 times more likely to report successful strategy execution than those that do not.

The emphasis on sustainability also opened new market opportunities. Gartner reports that 70% of consumers are now willing to pay a premium for products branded as sustainable, highlighting the importance of incorporating environmental considerations into product strategy.

Product Strategy Deliverables

  • Product Strategy Framework (PowerPoint)
  • Market Analysis Report (PowerPoint)
  • Implementation Roadmap (Excel)
  • Sustainability Impact Assessment (Word)
  • Stakeholder Engagement Plan (Word)

Explore more Product Strategy deliverables

Product Strategy Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Product Strategy. These resources below were developed by management consulting firms and Product Strategy subject matter experts.

Alignment of Sustainable Practices with Business Goals

Integrating sustainable practices into the product life cycle is not just an ethical imperative but also a strategic one. A common misconception is that sustainability comes at the expense of profitability. However, research by Bain & Company shows that companies integrating sustainability into their core business operations are seeing up to a fourfold increase in their share price over a decade. Sustainable practices can drive business efficiency, innovation, and open up new markets.

Focusing on sustainability can also lead to cost savings through reduced energy consumption, waste, and improved supply chain efficiencies. A study by the Carbon Trust indicates that, on average, for every $1 invested in reducing carbon emissions, companies see a return of $3. This demonstrates the tangible financial benefits of aligning sustainability with business objectives.

Adaptation to Rapid Market Changes

Market dynamics are continually evolving, and product strategies must be agile enough to adapt. The key to successful adaptation is not only in the design of the strategy itself but also in the mechanisms put in place to monitor and respond to changes. Companies that regularly review their strategy against market developments can identify and react to opportunities and threats more effectively. According to PwC’s Strategy& division, 80% of companies that realign their strategies frequently report that their company's strategy is adaptable to changes in the business environment.

Another aspect of adaptation is the ability to pivot quickly. This requires an organizational culture that values flexibility, a governance structure that supports rapid decision-making, and investment in capabilities that allow for swift changes in direction. Digital tools and analytics can play a significant role in enabling this agility by providing real-time data and insights on market trends.

Ensuring Organizational Buy-In and Change Management

For a product strategy overhaul to succeed, it is crucial to secure organizational buy-in at all levels. Change management is a critical component of the implementation process, as it addresses the human elements that can make or break a strategy. Accenture's research underscores the importance of leadership in change initiatives, with successful transformations being six times more likely when senior leaders are actively engaged. This engagement includes clear communication of the strategy’s purpose, benefits, and the role each employee plays in its execution.

Moreover, organizations must anticipate resistance and have plans in place to address it. This can involve training programs, incentive structures, and creating opportunities for employees to contribute to the change process. By involving employees early and often, companies can foster a culture of ownership and collaboration that supports the strategic vision.

Measurement of Success and Continuous Improvement

Defining and measuring success is paramount to any strategic initiative. A well-defined set of KPIs allows for objective assessment of progress and the effectiveness of the strategy. According to a KPMG report, companies with clearly defined metrics are 2.5 times more likely to achieve success in their strategic initiatives than those without. These metrics should be linked to the overall business objectives and provide actionable insights for continuous improvement.

Continuous improvement is not a one-time effort but an ongoing process that should be ingrained in the organization’s culture. This involves regularly revisiting the strategy, assessing outcomes, and making adjustments as necessary. Utilizing feedback loops and learning from both successes and failures ensures that the product strategy remains relevant and effective in achieving the organization's goals.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased market share by 15% within the first year post-implementation, indicating successful market penetration.
  • Reduced product development cycle time by 30%, enhancing the ability to respond to market changes swiftly.
  • Improved customer satisfaction score by 25%, reflecting better alignment with customer needs and expectations.
  • Achieved a 20% reduction in costs through sustainable practices, demonstrating financial benefits of sustainability integration.
  • Identified and began exploiting new market opportunities for sustainable products, leading to a 10% increase in sales in this segment.
  • Secured organizational buy-in through effective change management, resulting in a 90% employee engagement rate in the new strategy.

The initiative has been markedly successful, evidenced by significant improvements across all key performance indicators (KPIs). The increase in market share and customer satisfaction underscores the effectiveness of aligning the product strategy with market demands for sustainability and innovation. The reduction in product development cycle time and cost savings from sustainable practices not only improved operational efficiency but also contributed to the financial health of the organization. The successful engagement of stakeholders and high employee buy-in were crucial in overcoming implementation challenges, as highlighted by the high engagement rate. However, the journey towards full market dominance and sustainability leadership is ongoing. Alternative strategies, such as deeper investments in cutting-edge sustainable technologies or more aggressive market expansion tactics, could potentially enhance outcomes further.

For next steps, it is recommended to continue monitoring the market and adjusting the product strategy as necessary to stay ahead of emerging trends and consumer preferences. Investing in advanced analytics and AI could provide deeper insights into customer behavior and operational efficiencies. Additionally, expanding partnerships with sustainability leaders and innovators can open up new avenues for growth and reinforce the company's commitment to sustainability. Finally, fostering a culture of continuous improvement and innovation will ensure the organization remains agile and responsive to market dynamics.


 
David Tang, New York

Strategy & Operations, Digital Transformation, Management Consulting

The development of this case study was overseen by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.

To cite this article, please use:

Source: Product Strategy Optimization for Wellness Apps in Digital Health, Flevy Management Insights, David Tang, 2024


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