Check out our FREE Resources page – Download complimentary business frameworks, PowerPoint templates, whitepapers, and more.







Flevy Management Insights Case Study
Strategic Event Planning Enhancement for Global Defense Conferences


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Best Practices to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

Reading time: 9 minutes

Consider this scenario: The organization, a global leader in hosting defense conferences, faces challenges in optimizing its event planning and execution strategies.

Despite its strong reputation and growing interest in its events, feedback has indicated that attendees are seeking more engaging, innovative, and value-driven experiences. This situation is compounded by increased competition and the rapid evolution of digital engagement tools, which the organization has been slow to adopt. As a result, there is a pressing need to revamp its event planning practices to ensure continued growth and attendee satisfaction.



In response to the outlined situation, it is hypothesized that the root causes of the organization's challenges may include a lack of a structured, strategic approach to event planning, underutilization of digital engagement tools, and insufficient alignment of event content with attendee expectations. These initial hypotheses set the stage for a more in-depth investigation and analysis.

Strategic Analysis and Execution Methodology

Adopting a comprehensive best practice framework for Strategic Event Planning and Execution can significantly enhance the organization's capability to deliver outstanding defense conferences. This methodology, often followed by leading consulting firms, ensures a structured and effective approach.

  1. Assessment of Current State: Begin with a thorough analysis of the organization's current event planning processes, digital tool utilization, and attendee feedback. Key activities include stakeholder interviews, competitor benchmarking, and technology audits. Insights from this phase will highlight gaps and opportunities for improvement.
  2. Strategic Planning: Develop a Strategic Event Planning framework that aligns with the organization's goals and attendee expectations. This involves setting clear objectives, defining target audiences, and identifying key themes and topics that resonate with the defense community. Potential challenges include ensuring stakeholder buy-in and aligning diverse expectations.
  3. Digital Transformation and Engagement: Focus on integrating cutting-edge digital tools and platforms to enhance attendee engagement before, during, and after conferences. Key considerations include selecting appropriate technologies, training staff, and creating compelling digital content. Common challenges are budget constraints and resistance to change.
  4. Operational Execution: Implement the planning and digital engagement strategies with a focus on operational excellence. This phase covers logistics, vendor management, and on-site execution. Ensuring seamless coordination and communication among all parties is crucial.
  5. Performance Measurement and Continuous Improvement: Establish KPIs to measure the success of events and identify areas for continuous improvement. This includes attendee satisfaction surveys, engagement metrics, and financial performance. Regular review meetings and feedback loops are essential to foster a culture of innovation and excellence.

Learn more about Operational Excellence Continuous Improvement Vendor Management

For effective implementation, take a look at these Best Practices best practices:

Key Performance Indicators (KPIs): Best Practices (21-slide PowerPoint deck)
Best Practices Transfer Program (30-slide PowerPoint deck)
Best Demonstrated Practices Primer (43-slide PowerPoint deck)
Learning Organization: Leveraging Best Practices (29-slide PowerPoint deck)
Best Demonstrated Practices Analysis (43-slide PowerPoint deck)
View additional Best Practices best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Best Practices Implementation Challenges & Considerations

One key consideration is the balance between innovation and tradition. While embracing digital tools is essential, maintaining the unique character and value of in-person defense conferences is equally important. Another consideration is the scalability of the proposed strategies, ensuring they can be adapted to events of varying sizes and scopes. Lastly, the need for a robust change management approach to facilitate the adoption of new practices and technologies cannot be overstated.

Expected business outcomes include enhanced attendee engagement and satisfaction, increased operational efficiency, and stronger competitive positioning. These outcomes will contribute to the organization's growth and reputation as a leader in the defense conference space.

Potential implementation challenges include resistance to change, especially in adopting new digital tools, and aligning diverse stakeholder expectations. Overcoming these challenges requires strong leadership and clear communication.

Learn more about Change Management Leadership

Best Practices KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


You can't control what you can't measure.
     – Tom DeMarco

  • Attendee Satisfaction Score
  • Digital Engagement Metrics (e.g., app downloads, social media interactions)
  • Operational Efficiency Indicators (e.g., cost savings, vendor performance)

These KPIs offer insights into the effectiveness of the event strategy, the engagement level of attendees, and the efficiency of event operations. Tracking these metrics over time supports continuous improvement and strategic decision-making.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

One key insight is the critical role of digital engagement in enriching the attendee experience. Leveraging technology not only facilitates smoother event operations but also opens new avenues for interaction and learning. Another insight is the importance of aligning event content and activities with attendee expectations, which requires ongoing market research and feedback mechanisms. Finally, the value of a structured, strategic approach to event planning cannot be overstated—it ensures that all aspects of the event are aligned with the organization's goals and delivers measurable results.

Learn more about Market Research

Best Practices Deliverables

  • Strategic Event Planning Framework (PPT)
  • Digital Engagement Strategy (PDF)
  • Operational Execution Plan (MS Word)
  • Event Performance Dashboard (Excel)
  • Continuous Improvement Playbook (PDF)

Explore more Best Practices deliverables

Best Practices Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Best Practices. These resources below were developed by management consulting firms and Best Practices subject matter experts.

Best Practices Case Studies

One notable case study involves a leading defense conference that implemented a digital engagement platform, resulting in a 40% increase in attendee engagement. Another case study highlights the transformation of an annual defense summit through strategic content alignment, leading to a 25% increase in attendee satisfaction scores. These cases demonstrate the tangible benefits of adopting best practices in event planning and execution.

Explore additional related case studies

Integrating Digital Tools in Traditional Event Spaces

The rapid evolution of digital tools and platforms presents both opportunities and challenges for defense conference organizers. The integration of these technologies into traditional event spaces is crucial for enhancing attendee engagement and operational efficiency. However, executives may be concerned about the selection of appropriate technologies, the cost of implementation, and potential disruptions to the established event format. According to a report by Accenture, 85% of executives agree that the integration of digital technologies is a critical factor in maintaining competitive advantage.

To address these concerns, organizations should start with a strategic assessment of their digital maturity and identify gaps in their current event technology stack. This involves evaluating existing tools and platforms for attendee registration, engagement, content delivery, and feedback collection. The next step is to explore emerging technologies such as augmented reality (AR) for immersive presentations, artificial intelligence (AI) for personalized attendee experiences, and blockchain for secure, transparent ticketing processes. It’s important to pilot these technologies in smaller-scale events before full implementation to measure their impact and adjust the strategy accordingly.

Furthermore, organizations need to ensure that the adoption of digital tools enhances rather than detracts from the overall event experience. This requires careful planning and execution, with a focus on training staff, communicating benefits to attendees, and continuously gathering feedback for improvement. By taking a strategic, phased approach to digital integration, defense conference organizers can overcome initial hurdles and realize the long-term benefits of increased engagement and efficiency.

Learn more about Artificial Intelligence Competitive Advantage Augmented Reality

Aligning Event Content with Attendee Expectations

In a rapidly changing defense industry, keeping event content relevant and aligned with attendee expectations is a significant challenge. Executives may be uncertain about how to identify and cater to the evolving interests and needs of their audience. A study by Deloitte highlighted that 73% of professionals consider relevance and timely content as key factors in deciding to attend industry events.

To tackle this challenge, organizations should invest in market research and data analytics to gain insights into industry trends, emerging topics, and attendee preferences. This can involve analyzing past event feedback, monitoring social media discussions, and conducting surveys among potential attendees. Based on these insights, event planners can curate sessions, workshops, and panels that address current challenges, showcase innovative solutions, and foster meaningful discussions among participants.

Additionally, involving industry leaders, thought leaders, and innovators in the content creation process can ensure that the event offers valuable, cutting-edge insights. Establishing advisory boards or committees composed of representatives from different segments of the defense industry can also help in maintaining the relevance and appeal of the event content. Through continuous engagement with the audience and industry stakeholders, defense conference organizers can create events that not only meet but exceed attendee expectations.

Learn more about Data Analytics

Measuring the ROI of Event Innovations

For C-level executives, demonstrating the return on investment (ROI) of new event planning and execution strategies is paramount. This includes quantifying the benefits of digital tool integration, content alignment, and other innovations. However, accurately measuring the ROI of these initiatives can be complex, given the qualitative nature of some benefits, such as attendee satisfaction and brand perception. According to a report by PwC, only 20% of organizations feel confident in their ability to measure the ROI of their event strategies.

To address this challenge, organizations should develop a comprehensive framework for measuring both quantitative and qualitative metrics. Quantitative metrics could include attendee numbers, engagement rates, and revenue generated, while qualitative metrics might assess attendee feedback, speaker quality, and overall event experience. Advanced analytics tools and technologies can play a crucial role in gathering and analyzing this data, providing actionable insights into the effectiveness of event innovations.

Moreover, setting clear objectives and KPIs at the outset of planning an event is crucial for later evaluating its success. By establishing benchmarks and continuously monitoring performance against these targets, organizations can identify areas of success and areas needing improvement. Engaging with stakeholders to share these findings and incorporating feedback into future event strategies will ensure a cycle of continuous improvement and increased ROI over time.

Learn more about Return on Investment

Overcoming Resistance to Change

Implementing new strategies and technologies in the event planning process can often meet with resistance from within the organization. Concerns about the costs, the learning curve associated with new technologies, and potential disruptions to established procedures are common. A study by McKinsey found that 70% of change programs fail to achieve their goals, largely due to employee resistance and lack of support from management.

To overcome resistance to change, it is essential for leadership to actively champion the new initiatives and communicate the vision and benefits clearly to all stakeholders. This involves not just highlighting the potential improvements in efficiency and attendee experience but also addressing concerns and providing support throughout the transition. Training programs, workshops, and pilot projects can help familiarize staff with new technologies and methodologies, reducing anxiety and building confidence.

Additionally, creating a culture that values innovation and adaptability is crucial for long-term success. Encouraging feedback, rewarding initiative, and demonstrating flexibility can foster an environment where change is not only accepted but embraced. By taking a proactive, inclusive approach to managing change, defense conference organizers can ensure the smooth implementation of new strategies and maintain their leadership position in the industry.

Learn more about Disruption

Additional Resources Relevant to Best Practices

Here are additional best practices relevant to Best Practices from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased attendee satisfaction scores by 15% through the integration of digital engagement tools and personalized content.
  • Reduced operational costs by 20% by optimizing vendor management and logistics through the Strategic Event Planning Framework.
  • Achieved a 25% increase in digital engagement metrics, including app downloads and social media interactions, post-implementation of new technologies.
  • Encountered a 10% lower than anticipated adoption rate for new digital tools among attendees, highlighting resistance to change.
  • Generated a 5% increase in overall event attendance, indicating a positive market response to improved event content and engagement strategies.

The initiative to revamp the organization's event planning and execution strategies has yielded significant improvements in attendee satisfaction, operational efficiency, and digital engagement, as evidenced by the quantifiable results above. The successful integration of digital tools and the alignment of event content with attendee expectations have been pivotal in achieving these outcomes. However, the lower than anticipated adoption rate for new digital tools among attendees suggests a gap in managing resistance to change and effectively communicating the benefits of these innovations. This highlights the importance of not only introducing new technologies but also ensuring they are accessible and appealing to the target audience. Furthermore, while operational costs have been reduced, continuous efforts in vendor management and logistics optimization are necessary to sustain these gains.

For next steps, it is recommended to focus on strategies that increase the adoption rate of digital tools among attendees. This could include targeted marketing campaigns, user-friendly tutorials, and showcasing the benefits of these tools through case studies or testimonials. Additionally, exploring further opportunities for cost reduction, particularly in areas not yet fully optimized, could enhance operational efficiency. Finally, maintaining a cycle of feedback collection and analysis will be crucial in continuously aligning event content with attendee expectations and identifying areas for further improvement.

Source: Strategic Event Planning Enhancement for Global Defense Conferences, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.