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Service 4.0 allows companies to transform the way they offer and delivery services. Customers are also demanding this change—they expect a proactive and customized service, delivered through multiple, integrated channels.

Service 4.0 Transformation is driven by 9 core Digital Transformation technologies:

* Big Data and Analytics
* Cloud Computing
* Robotic Process Automation (RPA)
* Social Media
* Cognitive Computing
* Virtualization
* Internet of Things (IoT)
* Smart Devices
* Augmented Reality (AR)

By undergoing Service 4.0 Transformation, Service organizations can derive benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction

This presentation discusses each of the 9 technologies. Different industries and companies may leverage other Digital Transformation technologies for Service 4.0--e.g. Blockchain, Biotech, Nanotech, 3D Printing, etc.

This deck also includes some templates for you to use in your own business presentations.

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Source: Service 4.0: 9 Core Technologies PowerPoint document

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Service 4.0: 9 Core Technologies

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This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Business Transformation, RPA, Fourth Industrial Revolution, Service 4.0

Number of Slides: 23

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Upload date (first version): May 22, 2017

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