RATER Model   29-slide PPT PowerPoint presentation slide deck (PPTX)
$29.00

RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

RATER Model (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 29 Slides FlevyPro Document

$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  


Immediate download
Free lifetime updates

DESCRIPTION

This product (RATER Model) is a 29-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. This involves collecting customer feedback, analyzing performance metrics, and implementing targeted strategies to enhance Customer Satisfaction and exceed their expectations. Almost all organizations must engage in service provision, whether it be internally or externally.

This PowerPoint presentation provides a detailed synopsis of the RATER model, which is a widely recognized framework used in the field of service quality measurement and evaluation. It helps organizations assess and improve the quality of their service offerings by focusing on 5 key dimensions.

By considering and improving the following 5 dimensions, businesses can enhance their overall service quality and create exceptional Customer Experiences:

1. Reliability – Reliability pertains to the service provider's capability of delivering the service reliably, accurately, and punctually, as per promise.

2. Assurance – This dimension is composed of the knowledge, abilities, and trust-worthiness of staff; and their capacity to use this expertise to kindle trust and confidence in customers.

3. Tangibles – This relates to the material proof of the service that is being delivered. This may comprise offices, equipment, employees, and the communication and marketing materials that are being employed.

4. Empathy – Empathy is concerned with the ability of the staff to relate to the customer and understand their point of view vis-à-vis their needs. This process enables the staff to build a relationship with the customer.

5. Responsiveness – This is the staff's ability to deliver fast, first-rate service to their customers.

Each of these dimensions is discussed further within this presentation. Each dimension represents a specific aspect of service quality that can influence Customer Satisfaction.

This PowerPoint presentation on the RATER Model also includes discussion on the GAP analysis of customer expectation versus experience of a service, as well as the SERVQUAL model. It also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience, Customer Satisfaction, Service Design, Customer Service PowerPoint Slides: RATER Model PowerPoint (PPTX) Presentation Slide Deck, LearnPPT Consulting

PPT SLIDE DEEP DIVES

Enhancing Customer Experience through Tangible Elements

Understanding Customer Perception through the RATER Model

Understanding Customer Perception through the RATER Model

This PPT slide presents the RATER model, emphasizing its role in understanding customer perceptions of service quality. It contrasts this model with SERVQUAL, indicating that effective customer service hinges on grasping how customers think and what influences their decisions.

The slide outlines 5 key dimensions of service quality: Reliability, Assurance, Tangibles, Empathy, and Responsiveness. Each dimension plays a crucial role in shaping customer expectations and perceptions. For instance, Reliability refers to the ability to deliver promised services consistently, while Assurance encompasses the knowledge and courtesy of employees, instilling confidence in customers. Tangibles relate to the physical aspects of service, such as facilities and equipment, which can significantly impact customer impressions.

Central to the RATER model is the concept of "Gap 5," which highlights the disparity between expected service and perceived service. This gap illustrates the difference between what customers anticipate and what they actually experience. The model suggests that external factors influence customer expectations, which in turn affect their perceptions of service quality.

The slide also notes that these models are instrumental in bridging the gap between business assumptions about service delivery and actual customer expectations. Understanding this gap is vital for organizations aiming to enhance service quality and customer satisfaction. By applying the RATER model, businesses can identify areas for improvement and align their service offerings more closely with customer needs.

Ensuring Consistency: The Pillars of Service Reliability

Evaluating Empathy and Responsiveness in Service Delivery

Leveraging the RATER Model for Service Quality Improvement


$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.

ABOUT FLEVYPRO

This document is part of the FlevyPro Library, a curated knowledge base of documents for our FlevyPro subscribers.

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
 
"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy "

– Ed Kemmerling, Senior Lean Transformation Expert at PMG
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd
 
"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so "

– Omar Hernán Montes Parra, CEO at Quantum SFE
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants
 
"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates
 
"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for "

– Jim Schoen, Principal at FRC Group


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Experience User Experience Customer Strategy Service Design Design Thinking Customer Satisfaction Customer-centricity Customer-centric Organization Customer-centric Design Customer Journey Customer Decision Journey Consumer Decision Journey Customer Journey Mapping Consumer Behavior Entrepreneurship Market Research Startup Market Analysis Market Intelligence CRM Customer Relationship Management Innovation Management Innovation Ideation Creativity Creative Thinking Corporate Culture Organizational Culture Customer Loyalty Customer Retention

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.