Omni-channel Strategy Series: Omni-channel Marketing (PowerPoint PPT Slide Deck)

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This product (Omni-channel Strategy Series: Omni-channel Marketing) is a 23-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

The e-commerce market continues to grow exponentially. More people are opting for the convenience of online shopping.

The future of e-commerce is Omni-channel Retailing. A single channel is no longer enough. The challenge is to find a seamless solution for both the customer experience and internal processes.

Omni-channel Retailing means being available at any time and anywhere, making it convenient for the customer. In this changing landscape, 3 critical focus areas are now challenging our company's performance:

1. Omni-channel Marketing
2. Mobile Payment
3. Omni-channel Supply Chain

This presentation provides an overview to all 3 areas and then a deeper dive into the first focus area, Omni-Channel Marketing. Topics covered include Online Marketing, Search Engine Marketing (SEM), next steps, relevant benchmarks, among other topics.

This presentation has been adapted from the broader framework, Omni-channel Retail Strategy, which covers all 3 focus areas.

This deck also includes slide templates for you to use in your own business presentations.

This PPT delves into the evolution of retail, highlighting the shift from traditional bricks-and-mortar operations to the current multi-channel and future omni-channel strategies. It emphasizes the importance of adapting to the rapid growth of e-commerce and the necessity for businesses to rethink their strategies to stay competitive in the 21st century. The presentation outlines the critical focus areas, such as mobile payment solutions and supply chain integration, which are essential for a seamless customer experience.

The deck also provides actionable insights into measuring channel effectiveness and the role of search engine marketing in driving customer conversion. It includes benchmarks and templates to help you evaluate and enhance your marketing efficiency. This comprehensive guide is designed to equip your organization with the tools needed to navigate the complexities of omni-channel retailing and to optimize your marketing efforts for maximum impact.

Source: Best Practices in Omnichannel Marketing, Retail Strategy PowerPoint Slides: Omni-channel Strategy Series: Omni-channel Marketing PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting

PPT SLIDE DEEP DIVES

Trends in Search Engine Marketing Investment

This PPT slide emphasizes the growing significance of Search Engine Marketing (SEM) in the current marketing landscape. It highlights that customers regard search engines as the primary source for online purchases, surpassing other channels like comparison sites and personal recommendations. This insight underlines the necessity for companies to maintain visibility in search engine results to capture consumer attention effectively.

The data presented outlines spending trends from 2011 to 2017, showing a clear upward trajectory in both Search Engine Advertising (SEA) and Search Engine Optimization (SEO). SEA spending has notably increased from approximately 8,897 in 2011 to 22,500 in 2017, indicating a strong shift towards paid search strategies. Conversely, while SEO spending has also risen, it remains significantly lower at around 2,393 in 2017. This disparity suggests that while both strategies are essential, there is a marked preference for immediate visibility through paid advertising.

The slide further stresses that marketing should be viewed as an investment. It points out the importance of allocating budgets to channels that enhance brand recognition and drive sales in both the short and long term. The observation that SEO constitutes only about 10.5% of total SEA and SEO spending highlights a potential area for growth in organic search strategies, despite the current focus on paid advertising.

In summary, the slide serves as a crucial reminder for executives to prioritize SEM in their marketing strategies, ensuring they are not only visible, but also relevant in an increasingly digital marketplace.

Maximizing Online Marketing Channels for Growth

This PPT slide presents a framework for leveraging various online marketing channels to enhance market presence and drive sales. It emphasizes the importance of an omni-channel approach, highlighting 4 key components: Search Engine Optimization (SEO), Search Engine Advertising (SEA), Social Media Marketing, and Targeted Email Campaigns.

SEO is defined as organic marketing, focusing on optimizing website content to achieve higher rankings in search results through effective keyword usage. This method is crucial for long-term visibility and attracting organic traffic. On the other hand, SEA is characterized as a paid marketing strategy that includes purchasing keywords and utilizing platforms like Google Shopping and pay-per-click advertising. This approach is particularly vital for e-commerce businesses seeking immediate visibility and customer engagement.

Social Media Marketing is underscored with Facebook as a prime example, illustrating how targeted advertising can effectively reach specific customer demographics. This channel allows for direct interaction with potential customers, fostering brand loyalty and engagement. Targeted email campaigns are noted for their cost-effectiveness, enabling personalized communication with both new and existing customers, which can enhance conversion rates.

The right column outlines strategic insights for gaining market leadership. It stresses the necessity of being present where customers are, advocating for active management of multiple channels to drive sales. Viewing marketing as an investment is recommended to build brand awareness and top-of-mind presence. Lastly, investing in marketing automation tools is suggested to better understand and respond to customer purchasing behaviors.

Overall, the slide serves as a guide for organizations aiming to optimize their online marketing strategies to expand their market reach effectively.

Evaluating Marketing Effectiveness through Omni-channel Benchmarks

This PPT slide presents a framework for evaluating marketing effectiveness through established benchmarks in omni-channel marketing. It emphasizes that high marketing costs should not be immediately interpreted as inefficiency. Instead, they can be viewed as investments, particularly at the entry level, where companies can cultivate organic marketing growth over time.

Two main categories of benchmarks are outlined: Marketing and Operational. Under Marketing, key performance indicators (KPIs) such as marketing cost, site conversion rate, and shopping cart abandonment rate are provided. The data shows a clear distinction between entry-level, average, and leading performance metrics. For instance, entry-level marketing costs stand at 40%, while leading companies manage to reduce this to 8%. Similarly, the site conversion rate improves from a mere 0.06% at the entry level to 4% for leading firms, highlighting the potential for significant improvement.

The Operational section includes metrics like gross margin, revenue growth, and average order value (AOV). Here, entry-level figures show a gross margin of 15%, which can escalate to 45% for leading companies. This section also reveals the importance of repeat customer rates and operating margins, indicating that successful omni-channel strategies can lead to enhanced customer loyalty and profitability.

Overall, the slide underscores the necessity of using these benchmarks to assess the effectiveness of marketing strategies. By comparing against established standards, companies can identify areas for improvement and better manage their marketing expenditures. This structured approach allows for a more nuanced understanding of performance across various levels of maturity in the market.