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Omni-channel Strategy Series: Omni-channel Supply Chain (PowerPoint PPT Slide Deck)
PowerPoint (PPT) 27 Slides FlevyPro Document
DESCRIPTION
The e-commerce market continues to grow exponentially. More people are opting for the convenience of online shopping.
The future of e-commerce is Omni-channel Retailing. A single channel is no longer enough. The challenge is to find a seamless solution for both the customer experience and internal processes.
Omni-channel Retailing means being available at any time and anywhere, making it convenient for the customer. In this changing landscape, 3 critical focus areas are now challenging our company's performance:
1. Omni-channel Marketing
2. Mobile Payment
3. Omni-channel Supply Chain
This presentation provides an overview to all 3 areas and then a deeper dive into the third focus area, Omni-channel Supply Chain. Topics covered include Delivery & Return Strategies, Order Management Systems (OMS), next steps, relevant benchmarks, among other topics.
This presentation has been adapted from the broader framework, Omni-channel Retail Strategy, which covers all 3 focus areas.
This deck also includes slide templates for you to use in your own business presentations.
This PPT delves into the intricacies of the Omni-channel Supply Chain, emphasizing the critical role of a robust Order Management System (OMS). The OMS is pivotal in ensuring seamless integration between physical and digital channels, providing real-time inventory visibility and enhancing overall operational efficiency. The presentation also outlines various delivery and return strategies, including drop-shipping, click-and-collect, and delivery lockers, each tailored to optimize logistical efficiency and customer satisfaction.
The evolution of retail is thoroughly examined, highlighting the shift from traditional brick-and-mortar operations to the emergence of e-tailers and the recent move towards multi-channel operations. The future of retail is Omni-channel, demanding a strategic approach to meet the increasing expectations of the 21st-century customer. This deck equips you with actionable insights and benchmarks to navigate this complex landscape, ensuring your supply chain remains competitive and customer-centric.
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Source: Best Practices in Supply Chain Management, Omnichannel Marketing, Retail Strategy PowerPoint Slides: Omni-channel Strategy Series: Omni-channel Supply Chain PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting
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Omni-channel Strategy - Full Series
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