Traditional organizational structures and management practices are characterized by a hierarchical model in which control and direction come from the top. These structures and practices have become obsolete and cannot adapt in response to volatile market conditions. Another issue with this traditional hierarchy is inadequate and sporadic communication between the various tiers of the organization. […]
Tag Archives | operations
Customer Experience (CX) Pyramid
Most organizations aren’t ready to deliver great Customer Experiences across all channels. Many of them have invested heavily in conventional methods of doing business, backed by in person or over-the-phone customer experience. This has led to creation of siloed operational structures within companies, where each silo operates individually. With the advent of digital channels, these […]
Strategy Classics: Porter’s Value Chain
The Value Chain concept, first described by Dr. Michael Porter in 1985, is a series of actions that a firm—in a specific industry—accomplishes to produce a valuable product or service for the market. The value chain notion visualizes the process view of an organization, perceiving a manufacturing or service organization as a system comprised of […]
Flevy’s Definitive Guide to Operations
This is a guide to navigating Flevy to find the documents and other resources you need related to Business Operations. “Operations” is a broad, vague term. It can convey a lot of different meanings to different people. If you don’t find what you are looking for in this article, please email us at support@flevy.com. First, a very […]
