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Tag Archives | Customer Journeys

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Customer Experience (CX) Pyramid

Most organizations aren’t ready to deliver great Customer Experiences across all channels.  Many of them have invested heavily in conventional methods of doing business, backed by in person or over-the-phone customer experience.  This has led to creation of siloed operational structures within companies, where each silo operates individually. With the advent of digital channels, these […]

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4 Connected Customer Strategies to Create a Superior Customer Experience

With startups ready to disrupt traditional players, established firms need to form an even stronger bond with their customers instead of waiting for customers to reach out to them. The traditional Customer Experience model—referred to as the “acquire what we make” model—is characterized by occasional interaction between the companies and the customers, once a customer […]

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What Should Constitute Your Omni-channel Customer Journey Design?

Businesses are getting increasingly complex and so are customers’ expectations.  Digital organizations are digitizing their critical Customer Journeys at scale to outperform competition.  These organizations are using Digitization to create streamlined journeys, which result in more agile IT units, quick delivery of new products, and improved Customer Experiences and Engagement. But before embarking on digitization […]

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How to Design a Breakthrough Customer Experience?

The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies.  This digital disruption is also forcing businesses to develop new capabilities and explore innovative ways and means to deliver improved Customer Experiences. Organizations can overhaul their Customer Journeys by embracing latest digital insights and practices.  To develop […]

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