Price wars have broken out in consumer industries around the world. In fact, retailers such as ALDI, Amazon, and Walmart have used price to position themselves against traditional competitors in the market, pinching margins all around. Prices are being reduced because of the belief that this will boost their perceived value to consumers, who implicitly […]
Tag Archives | Customer-centric Design
The 6 Pillars of Supply Chain Management (SCM) Thinking: A New and Revolutionary Way of Looking at Supply Chain Management
Supply chain thinking used to be limited to the managers of a few global companies—companies that were struggling to coordinate internal information and materials. This, however, led to an exciting boom in cross-business coordination based on Supply Chain Management concepts. Today, the field has broadened and shifted over time. Current supply chain trends—differentiation, outsourcing, compression, […]
Cannot Close that Sale? Check-out Problem-centric Selling!
Nowadays, sales reps who get to close the sale are those sales reps who get to discover the customer’s real problems. With life getting more hectic and people always on the rush, customers only prefer to spend more on the phone with sales teams who “gets it.” These are the sales reps who do not […]
Developing an Innovation Mindset: Investing on Technology is Never Enough
Organizations today are spending money on the latest technologies and working hard to solve problems as they arise. Yet, sad to say, this is simply not enough. Today, to get on top of today’s fiercely competitive business environment, organizations need to take a strategic move: Develop an Innovation Mindset. What is an Innovation Mindset? What […]
Customer-centric Culture: An Imperative in Today’s Age of the Customer
The use of the Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are becoming more demanding and accustomed to getting what they want. With greater access to reviews and online rating, customers are better equipped to switch to new products and services. Consumers now want […]
The 6 Core Capabilities of a Customer-centric Organization: Your Ammunition to Winning a Highly Demanding Customer
Today’s customers are better informed, better connected, and more demanding than ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful businesses recognize that creating a customer-centric, digitally-transformed business is a top priority. In this age of digital disruption, […]
The Consensus Conference Approach: When Consensus Building is the Goal
In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their business by 10 or 100 times. Tools and methods must be scaled up to achieve a Customer-centric Design that will ensure applicability to the widest possible audience globally. The Consulting Workshop Series provides a good […]
Citizens Jury: A Consulting Workshop Series Method Most Effective in Soliciting Input for Policy Decisions
In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their business by 10 or 100 times. Tools and methods must be scaled up to achieve Customer-centric Design that will ensure applicability to the widest possible audience globally. The Consulting Workshop Series provides a good understanding […]
Customer-centricity 101: Leading Organizations to be Customer-centric
Advances in technology and communication, combined with the explosive growth in data information, have given rise to a more empowered global consumer. Recent economic and political events highlight the need for companies to understand how consumers view the world and the most important attributes for their purchasing decisions. Responding effectively to rapidly changing consumer needs […]
