“Selecting the right measure and measuring things right are both art and science. And KPIs influence management behavior as well as business culture.” ― Pearl Zhu, CIO Master: Unleash the Digital Potential of It The 2018 Strategic Measurement Global Executive Study and Research Report showed that business leaders worldwide are struggling to strike a workable balance between […]
Tag Archives | Customer-centric Design
How Do the Subject Matter Experts (Porter, Mintzberg, & More) Define Strategy?
Strategy is about the methods used to attain goals. It’s the “how” of achieving goals—desired future conditions and circumstances towards which effort and resources are spent until their achievement. If Strategy has any meaning at all, it is in relation to some aim or end in view. Strategy is 1 of the 4 dimensions of […]
Supply Chain Management: 2 Phases of Transportation Cost Reduction
Companies looking to improve efficiency and reduce costs can gain significant ground in the Supply Chain Management function by incorporating Lean Management and Six Sigma techniques. Reason this area has gone under the radar is that companies do not consider Supply Chain to be their core competency. Not only Warehousing but Transportation also has almost […]
The 5 Ps of Purpose
Most of us have experienced a uniqueness in some organizations. These organizations stand out, exude fervor and zeal. Their customers are pleased with the Customer Centric Design of the company, Employee Engagement is high, and investors and shareholders take pride in being part of it. It is not their exceptional product or service that is […]
Can We Transform Employee Engagement into a Competitive Advantage? Yes, Here’s How
Organizations typically focus on Customer-centric Design in their Strategic Planning and overlook the critical driver of Performance, Growth, and Operational Excellence—their employees. With cut-throat competition now the norm the realization has become clearer that employees are: The face of the business and create lasting—or perishing—brand impression. Sources of innovation and organizational knowledge. Representation of the […]
Pricing Perception: Is Reducing The Price The Best Decision?
Price wars have broken out in consumer industries around the world. In fact, retailers such as ALDI, Amazon, and Walmart have used price to position themselves against traditional competitors in the market, pinching margins all around. Prices are being reduced because of the belief that this will boost their perceived value to consumers, who implicitly […]
The 6 Pillars of Supply Chain Management (SCM) Thinking: A New and Revolutionary Way of Looking at Supply Chain Management
Supply chain thinking used to be limited to the managers of a few global companies—companies that were struggling to coordinate internal information and materials. This, however, led to an exciting boom in cross-business coordination based on Supply Chain Management concepts. Today, the field has broadened and shifted over time. Current supply chain trends—differentiation, outsourcing, compression, […]
Cannot Close that Sale? Check-out Problem-centric Selling!
Nowadays, sales reps who get to close the sale are those sales reps who get to discover the customer’s real problems. With life getting more hectic and people always on the rush, customers only prefer to spend more on the phone with sales teams who “gets it.” These are the sales reps who do not […]
Developing an Innovation Mindset: Investing on Technology is Never Enough
Organizations today are spending money on the latest technologies and working hard to solve problems as they arise. Yet, sad to say, this is simply not enough. Today, to get on top of today’s fiercely competitive business environment, organizations need to take a strategic move: Develop an Innovation Mindset. What is an Innovation Mindset? What […]
Customer-centric Culture: An Imperative in Today’s Age of the Customer
The use of the Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are becoming more demanding and accustomed to getting what they want. With greater access to reviews and online rating, customers are better equipped to switch to new products and services. Consumers now want […]
The 6 Core Capabilities of a Customer-centric Organization: Your Ammunition to Winning a Highly Demanding Customer
Today’s customers are better informed, better connected, and more demanding than ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful businesses recognize that creating a customer-centric, digitally-transformed business is a top priority. In this age of digital disruption, […]
The Consensus Conference Approach: When Consensus Building is the Goal
In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their business by 10 or 100 times. Tools and methods must be scaled up to achieve a Customer-centric Design that will ensure applicability to the widest possible audience globally. The Consulting Workshop Series provides a good […]
