Flevy Management Insights Case Study
Sustainable Growth Strategy for Forestry Management Firm in North America
     Joseph Robinson    |    Organizational Design


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Organizational Design to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A leading forestry management firm faced a 20% decline in profitability due to market pressures and internal inefficiencies, necessitating a strategic realignment of its operations and organizational design. The implemented initiatives led to significant improvements in decision-making speed, operational efficiency, and market share in sustainable products, highlighting the importance of Organizational Restructuring and Digital Transformation in achieving sustainable growth.

Reading time: 11 minutes

Consider this scenario: A leading forestry management firm in North America, renowned for its commitment to sustainable practices, faces a strategic challenge in adapting its organizational design to meet evolving market demands.

The organization is confronting a 20% decline in profitability over the past two years, exacerbated by external pressures such as fluctuating timber prices, increased regulatory scrutiny, and a shift in consumer preferences towards more sustainable and ethically sourced products. Additionally, internal inefficiencies, outdated technology, and resistance to change have further strained operations. The primary strategic objective of the organization is to realign its operations and strategy to regain its competitive edge and achieve sustainable growth in an increasingly environmentally conscious market.



This forestry management firm, despite its strong market presence and reputation for sustainability, has seen its market position erode due to a combination of external market forces and internal challenges. The root cause appears to be twofold: firstly, an organizational design that has not kept pace with the rapid changes in the external environment, leading to operational inefficiencies and a lack of agility in responding to market trends. Secondly, a failure to fully leverage technology to optimize operations and meet the growing consumer demand for transparency and sustainability in the supply chain.

Industry Analysis

The forestry and paper products industry is at a crossroads, with sustainability and digitalization driving the future of the market. As environmental concerns take center stage globally, companies within this sector are pressured to innovate and adapt or risk obsolescence.

Exploring the competitive landscape reveals:

  • Internal Rivalry: High, with companies competing on both cost and sustainability credentials.
  • Supplier Power: Moderate, given the reliance on sustainable and ethically sourced raw materials.
  • Buyer Power: Increasing, as consumers and businesses demand more sustainable products.
  • Threat of New Entrants: Low, due to high entry barriers including regulatory compliance and sustainability certifications.
  • Threat of Substitutes: Moderate, with alternative materials vying for market share.

Emergent trends point towards a digital transformation in the industry, with opportunities and risks including:

  • Adoption of digital technologies for supply chain transparency: This presents an opportunity to enhance operational efficiency and meet consumer demand for sustainability. However, it requires significant investment in technology and training.
  • Increased regulatory scrutiny on sustainability practices: While this could benefit firms with strong sustainability credentials, it poses a risk to those lagging behind in adopting sustainable practices.

Conducting a STEER analysis, we identify significant technological, ecological, and regulatory factors shaping the industry. Technological advancements offer opportunities for efficiency gains, while ecological concerns are pushing companies towards more sustainable practices. Regulatory changes, particularly around carbon emissions and sustainability reporting, present both challenges and opportunities for differentiation.

For a deeper analysis, take a look at these Industry Analysis best practices:

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Internal Assessment

The organization boasts a strong commitment to sustainability and a comprehensive understanding of forestry management, yet struggles with operational efficiencies and technology adoption.

SWOT Analysis

The organization's strengths lie in its sustainability credentials and deep industry expertise. Opportunities exist in leveraging technology to improve supply chain transparency and operational efficiency. However, weaknesses in adopting new technologies and internal resistance to change are significant hurdles. External threats include increasing competition and changing regulatory landscapes.

Gap Analysis

The Gap Analysis highlights critical discrepancies between the organization's current operational capabilities and the demands of a rapidly evolving market. Particularly, the organization's slow adoption of digital tools and technologies is widening the gap with more agile competitors, and there's a pressing need to address this to remain competitive.

Organizational Design Analysis

The Organizational Design Analysis suggests that the organization's existing structure, characterized by hierarchical decision-making and siloed departments, is inhibiting agility and innovation. Transitioning to a more fluid, cross-functional team structure could enhance responsiveness to market changes and foster a culture of continuous improvement.

Strategic Initiatives

  • Organizational Restructuring for Enhanced Agility: This initiative aims to redesign the organizational structure to improve decision-making speed and innovation. The strategic goal is to create a more adaptive and responsive organization capable of quickly capitalizing on market opportunities. The value creation comes from increased operational efficiency and a stronger alignment with market demands. This will require investment in change management and training to support a new, more collaborative organizational culture.
  • Digital Transformation in Supply Chain Management: Implement advanced digital tools to enhance supply chain transparency and efficiency. This initiative is expected to reduce operational costs and improve product traceability, appealing to the growing market segment focused on sustainability. Investment will be needed in technology infrastructure and skills development.
  • Sustainability-Driven Market Expansion: Explore new markets with a high demand for sustainable forestry products. This strategic initiative aims to diversify the organization’s revenue streams and reduce dependency on traditional markets. It will leverage the organization’s sustainability credentials to create new value propositions. Resources required include market research, marketing, and compliance with international sustainability standards.

Organizational Design Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Without data, you're just another person with an opinion.
     – W. Edwards Deming

  • Time to Market for New Products: A reduction in time to market will indicate improved organizational agility and operational efficiency.
  • Supply Chain Transparency Index: An increase in this index will demonstrate the organization's commitment to sustainability and its ability to track and verify the source of its raw materials.
  • Market Share Growth in New Segments: Success in capturing market share within new sustainable product segments will reflect the effectiveness of the market expansion strategy.

These KPIs will provide insights into the organization's progress towards operational efficiency, market responsiveness, and sustainability goals. Tracking these metrics closely will enable timely adjustments to strategies and operations, ensuring the organization remains on track to achieve its strategic objectives.

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Stakeholder Management

The success of the strategic initiatives is dependent on the concerted efforts of both internal and external stakeholders, including employees, technology partners, and regulatory bodies.

  • Employees: Crucial for implementing changes in organizational design and adopting new technologies.
  • Technology Partners: Key to the successful deployment of digital solutions for supply chain management.
  • Regulatory Bodies: Their guidelines and approvals are essential for market expansion and sustainability compliance.
  • Customers: Their feedback and acceptance of new sustainable products are critical for market expansion success.
  • Suppliers: Partners in ensuring the sustainability and ethical sourcing of raw materials.
Stakeholder GroupsRACI
Employees
Technology Partners
Regulatory Bodies
Customers
Suppliers

We've only identified the primary stakeholder groups above. There are also participants and groups involved for various activities in each of the strategic initiatives.

Learn more about Stakeholder Management Change Management Focus Interviewing Workshops Supplier Management

Organizational Design Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Organizational Design. These resources below were developed by management consulting firms and Organizational Design subject matter experts.

Organizational Design Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Organizational Design Redefinition Plan (PPT)
  • Digital Supply Chain Transformation Roadmap (PPT)
  • Sustainable Market Expansion Strategy (PPT)
  • Technology Implementation Plan (PPT)
  • Stakeholder Engagement Report (PPT)

Explore more Organizational Design deliverables

Organizational Restructuring for Enhanced Agility

The implementation team utilized the McKinsey 7S Framework to guide the organizational restructuring process. This framework, developed by McKinsey consultants, is a management model that analyzes seven internal elements of an organization to ensure that they are aligned and mutually reinforcing. It proved invaluable for this strategic initiative because it provided a holistic view of the organization's current state and highlighted areas that required change to enhance agility. The team executed the following steps:

  • Assessed the current alignment between strategy, structure, systems, shared values, skills, style, and staff within the organization.
  • Identified discrepancies between the current organizational design and the desired agile structure, particularly in systems and structure.
  • Developed an action plan to realign the 7S elements towards agility, including flattening the organizational structure and implementing more flexible systems.

The Value Chain Analysis was another critical framework applied to this initiative. This tool, introduced by Michael Porter, helps businesses examine their activities to find competitive advantages. The relevance of this framework to the organizational restructuring initiative lay in its ability to dissect the organization's operations into primary and support activities, thereby identifying inefficiencies and areas for improvement. Following this framework, the team:

  • Mapped out the organization's primary and support activities to pinpoint bottlenecks and inefficiencies.
  • Analyzed each activity for its contribution to value creation and agility.
  • Reconfigured activities to enhance operational efficiency and responsiveness to market changes.

The results of implementing these frameworks were transformative. The organization saw a marked increase in its ability to respond to market changes swiftly, thanks to a more aligned and agile organizational structure. The Value Chain Analysis led to significant operational improvements, enhancing the organization's competitive position in the market.

Digital Transformation in Supply Chain Management

The Resource-Based View (RBV) framework was instrumental in the digital transformation of the supply chain management. RBV focuses on leveraging a firm's internal resources and capabilities as a source of competitive advantage. Its application was particularly pertinent to this strategic initiative because it emphasized the importance of technological resources and capabilities in achieving operational excellence. The team undertook these steps:

  • Conducted an inventory of existing technological resources and capabilities within the organization.
  • Identified gaps in digital capabilities that hindered supply chain efficiency and transparency.
  • Developed a strategic plan to enhance digital resources, including investing in new technologies and upskilling employees.

The Dynamic Capabilities Framework was another key model that guided the digital transformation efforts. This framework posits that for a company to achieve sustainable competitive advantage in rapidly changing environments, it must develop abilities to adapt, integrate, and reconfigure internal and external competences. It was crucial for understanding how the organization could continuously evolve its digital capabilities to meet changing supply chain requirements. The implementation process included:

  • Assessing the organization's current digital capabilities in the context of the supply chain management.
  • Identifying areas where dynamic capabilities could be developed or enhanced, such as in data analytics and digital logistics platforms.
  • Implementing initiatives to foster a culture of continuous digital innovation and learning within the organization.

The implementation of the RBV and Dynamic Capabilities Frameworks significantly improved the organization's supply chain management. Enhanced digital capabilities led to greater transparency and efficiency, positioning the company as a leader in sustainable and technologically advanced forestry management.

Sustainability-Driven Market Expansion

For the sustainability-driven market expansion, the team applied the PESTEL Analysis to understand the macro-environmental factors that could impact entering new markets. PESTEL, which stands for Political, Economic, Social, Technological, Environmental, and Legal factors, was crucial for this initiative because it helped identify the most promising markets for sustainable forestry products. The steps taken included:

  • Analyzing each target market's PESTEL factors to gauge the viability and risks of market entry.
  • Identifying markets with favorable environmental and social trends towards sustainability.
  • Assessing the political and legal landscapes to ensure compliance with sustainability and trade regulations.

The team also employed the Core Competence Analysis framework, which helped identify the organization's unique strengths and capabilities that could provide a competitive edge in new markets. This framework was essential for the strategic initiative as it focused on leveraging the company's sustainability expertise to differentiate in the global market. The implementation involved:

  • Identifying core competencies in sustainable forestry management and product innovation.
  • Evaluating how these competencies could meet the specific needs of different market segments.
  • Developing a market entry strategy that capitalized on these core competencies to offer superior value to customers.

As a result of these strategic frameworks, the organization successfully expanded into new markets with a strong value proposition based on its sustainability credentials. This not only increased its global footprint but also reinforced its position as a leader in sustainable forestry management.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Organizational restructuring achieved a 15% improvement in decision-making speed and innovation responsiveness.
  • Digital transformation in supply chain management resulted in a 20% increase in operational efficiency and a 25% improvement in supply chain transparency.
  • Market share in new sustainable product segments grew by 10% within the first year of market expansion efforts.
  • Employee engagement scores rose by 5% post-implementation of the new organizational design, indicating improved internal acceptance of change.

The strategic initiatives undertaken by the forestry management firm have yielded significant positive outcomes, demonstrating the effectiveness of the organizational restructuring, digital transformation, and market expansion efforts. The improvement in decision-making speed and innovation responsiveness is particularly noteworthy, as it directly addresses the initial challenges of operational inefficiencies and a lack of agility. The substantial increase in operational efficiency and supply chain transparency through digital transformation initiatives has positioned the company as a leader in sustainable and technologically advanced forestry management, aligning with consumer demand for transparency and sustainability. However, while market share growth in new segments is promising, it remains modest relative to the investment and potential of the markets identified. This suggests that further refinement in market entry strategies and perhaps more aggressive marketing and partnership efforts could enhance outcomes. Additionally, the modest increase in employee engagement scores, while positive, indicates room for improvement in change management and internal communication strategies to fully harness the potential of the organizational restructuring.

Given the results, the recommended next steps should focus on deepening market penetration in the newly entered sustainable product segments. This could involve strategic partnerships with local players and influencers within these markets to enhance brand visibility and credibility. Additionally, continuous investment in digital capabilities should be prioritized to maintain the competitive edge in operational efficiency and supply chain transparency. Finally, further efforts in change management, particularly in fostering a culture of innovation and agility within the organization, would be beneficial. This could include more inclusive decision-making processes, cross-functional team collaborations, and ongoing training and development programs to sustain the momentum of the organizational restructuring benefits.

Source: Sustainable Growth Strategy for Forestry Management Firm in North America, Flevy Management Insights, 2024

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