Flevy Management Insights Case Study
Competitive Landscape Assessment for Luxury Brand in European Market
     David Tang    |    Competitive Analysis


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Competitive Analysis to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The European luxury goods manufacturer faced stagnating market share due to aggressive competition and shifting consumer preferences, prompting a revamp of its Competitive Analysis framework. As a result, the company increased market share by 15%, improved brand equity by 20%, and achieved significant gains in marketing efficiency and online sales through a successful Digital Transformation initiative.

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Consider this scenario: The organization in question is a European luxury goods manufacturer struggling to position itself against aggressive competitors in the market.

While the company has a strong heritage and loyal customer base, rapid shifts in consumer preferences and digital marketing strategies have led to a stagnating market share. The organization seeks to revamp its Competitive Analysis framework to gain a deeper understanding of its rivals' moves and to refine its strategic positioning.



In observing the luxury brand's current predicament, several hypotheses emerge. There may be misalignment between the company's brand perception and the evolving luxury consumer profile, or perhaps the Competitive Analysis tools being utilized are outdated and not capturing the full scope of market dynamics. Another possibility is that competitors have successfully innovated their product offerings and customer experience, outpacing the company's traditional approaches.

Strategic Analysis and Execution Methodology

The company's challenges can be systematically addressed through a 4-phase Competitive Analysis methodology, which allows for a comprehensive understanding of the competitive environment and the development of a robust strategy. This proven methodology enhances strategic decision-making and positions companies to act with agility in the face of market shifts.

  1. Market Scoping and Data Collection: Initial efforts focus on defining the competitive set and gathering qualitative and quantitative data. This phase seeks answers to questions such as "Who are the direct and indirect competitors?" and "What are the key success factors in the market?" Activities include market segmentation analysis and competitor financial performance benchmarking.
  2. Competitive Positioning Analysis: Here, the company's position relative to competitors is assessed. Key activities include SWOT analysis, brand perception studies, and product portfolio comparisons. Insights regarding market share, growth rates, and brand equity are sought after, with challenges often arising from data availability and interpretation.
  3. Strategy Development: Leveraging insights from the previous phase, the company can identify strategic opportunities and threats. This phase entails formulating strategic options, scenario planning, and identifying potential strategic moves of competitors, with interim deliverables including a strategic options framework.
  4. Implementation Planning: The final phase involves translating the chosen strategy into actionable plans. This includes creating roadmaps, defining initiatives, and setting up monitoring systems to track progress against competitors. Challenges here typically involve aligning cross-functional teams and resources with the new strategic direction.

For effective implementation, take a look at these Competitive Analysis best practices:

Strategic Analysis Model (Excel workbook)
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Analyzing the Competitive Landscape (33-slide PowerPoint deck)
Analyzing the Competitive Position of a Company (18-slide PowerPoint deck)
Industry Analysis and Competitive Advantage Toolkit (99-slide PowerPoint deck)
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Competitive Analysis Implementation Challenges & Considerations

Executives often inquire about the adaptability of the methodology to the fast-paced luxury market. In response, the approach is designed to be iterative and flexible, allowing for continuous refinement as new market information becomes available. Moreover, executives are keen on understanding how the Competitive Analysis translates into tangible financial outcomes. The methodology is geared towards identifying opportunities for market share growth and margin improvement, which should manifest in increased profitability and shareholder value. Finally, potential challenges in implementation include organizational resistance and ensuring the accuracy of competitive intelligence, which can be mitigated through change management practices and robust data validation processes.

Competitive Analysis KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


What gets measured gets managed.
     – Peter Drucker

  • Market Share Growth: Indicates the company's position and expansion in the market.
  • Brand Equity Index: Reflects changes in brand perception and value post-implementation.
  • Customer Acquisition Cost: Measures efficiency in attracting new customers.
  • Return on Marketing Investment: Assesses the effectiveness of marketing strategies against competitors.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

Throughout the implementation, it became evident that real-time market data is crucial for maintaining a competitive edge. According to McKinsey, companies that leverage advanced analytics for Competitive Analysis can see up to a 20% increase in market share over competitors. Additionally, aligning the Competitive Analysis process with the company's digital transformation initiatives amplified the strategic value of the insights gained.

Competitive Analysis Deliverables

  • Competitive Landscape Report (PDF)
  • Strategic Positioning Playbook (PowerPoint)
  • Competitor Benchmarking Dashboard (Excel)
  • Market Trend Analysis (PDF)
  • Strategy Implementation Roadmap (PowerPoint)

Explore more Competitive Analysis deliverables

Competitive Analysis Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Competitive Analysis. These resources below were developed by management consulting firms and Competitive Analysis subject matter experts.

Competitive Analysis Case Studies

One notable case study involves a leading luxury fashion house that redefined its Competitive Analysis approach by integrating artificial intelligence and machine learning. This shift enabled the company to predict competitor pricing strategies and optimize its own pricing models in real-time, resulting in a 15% increase in profit margins within the first year of implementation.

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Integration of Competitive Analysis with Corporate Strategy

The alignment of Competitive Analysis with the broader corporate strategy is imperative. The insights derived from an in-depth competitive landscape review should directly inform strategic planning and execution. When Competitive Analysis becomes an integral part of the strategic conversation, it ensures that market positioning and resource allocation are responsive to the competitive environment.

According to BCG, companies that integrate Competitive Analysis into their strategic planning process are 1.3 times more likely to report above-average growth. This statistic underscores the importance of not operating Competitive Analysis in a silo but rather as a cornerstone of strategic decision-making. This integration allows for a more dynamic response to competitor moves and market shifts, ultimately driving sustained competitive advantage.

Ensuring Data Accuracy and Relevance

The quality of insights from Competitive Analysis hinges on the accuracy and relevance of the underlying data. Executives must be confident in the data sources and the analytical tools used to mine them. Sophisticated data collection methodologies, including the use of AI and machine learning, are becoming increasingly important for parsing vast amounts of information and identifying relevant patterns.

Accenture reports that 90% of executives believe the use of analytics has improved their company's ability to deliver a great customer experience. This reliance on data extends to Competitive Analysis, where accurate, real-time data serves as the foundation for strategic moves. Ensuring that data is reliable and relevant requires ongoing investment in data management capabilities and a commitment to continuous learning and adaptation.

Adapting Competitive Analysis in Digital Transformation

As organizations undergo Digital Transformation, Competitive Analysis must evolve to encompass digital channels, platforms, and consumer behaviors. The luxury brand market, in particular, has seen a significant shift towards online engagement, requiring a deeper understanding of digital competitive dynamics. This includes analyzing online customer reviews, social media presence, and e-commerce strategies.

Forrester highlights that Digital Transformation leaders are 2.7 times more likely to be market leaders in customer experience. This translates to Competitive Analysis by emphasizing the need to monitor and benchmark against competitors' digital customer experiences. By doing so, companies can identify areas for improvement in their own digital offerings and ensure their competitive strategies are attuned to the realities of the digital marketplace.

Measuring the Impact of Competitive Analysis on Business Outcomes

Executives are focused on the bottom line and expect Competitive Analysis to have a measurable impact on business outcomes. Key Performance Indicators (KPIs) such as market share growth, customer acquisition cost, and brand equity are vital for assessing the effectiveness of Competitive Analysis initiatives. Clear metrics enable the organization to quantify the success of its competitive strategies and make data-driven decisions.

According to a PwC survey, data-driven organizations are three times more likely to report significant improvements in decision-making. By establishing clear metrics, executives can track the return on investment from Competitive Analysis and ensure that the organization's resources are being deployed effectively to outmaneuver competitors and capture market opportunities.

Additional Resources Relevant to Competitive Analysis

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased market share by 15% within a year, outpacing the industry average growth rate.
  • Improved brand equity index by 20%, reflecting a stronger brand perception in the luxury market.
  • Reduced customer acquisition cost by 25%, enhancing marketing efficiency and profitability.
  • Achieved a 30% return on marketing investment, surpassing initial projections.
  • Launched a digital transformation initiative that contributed to a 40% increase in online sales.
  • Implemented advanced analytics, leading to a 20% improvement in competitive intelligence accuracy.

The initiative has been a resounding success, significantly improving the company's competitive positioning and financial performance. The increase in market share and brand equity demonstrates the effectiveness of the revamped Competitive Analysis framework in understanding and responding to market dynamics. The reduction in customer acquisition cost, alongside an impressive return on marketing investment, underscores the efficiency gains achieved. Furthermore, the integration of digital transformation efforts has not only enhanced online sales but also ensured that the company's competitive strategies are attuned to digital market realities. The use of advanced analytics has been instrumental in refining competitive intelligence, further contributing to the initiative's success. However, exploring additional digital channels and customer engagement strategies could potentially have amplified these outcomes even further.

Given the initiative's success, the recommended next steps include further investment in digital transformation to capitalize on the growing trend of online luxury shopping. Expanding the use of advanced analytics and AI across other business functions could also yield additional efficiency gains and insights. Additionally, developing a more agile and responsive organizational structure could enhance the company's ability to implement strategic changes swiftly. Finally, continuous monitoring of market trends and competitor strategies is essential to maintain the competitive edge achieved through this initiative.

Source: Renewable Energy Market Positioning for Solar Power Firm, Flevy Management Insights, 2024

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