Customer-centric Organization: Core Capabilities (Part I)   24-slide PPT PowerPoint presentation slide deck (PPT)
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Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part I) (24-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Customer-centric Organization: Core Capabilities (Part I) (PowerPoint PPT Slide Deck)

PowerPoint (PPT) 24 Slides FlevyPro Document

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
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CUSTOMER-CENTRICITY PPT DESCRIPTION

This product (Customer-centric Organization: Core Capabilities [Part I]) is a 24-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.

In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?

Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.

This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.

1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation

In this presentation, we discuss the first 2 capabilities in detail.

This deck also includes slide templates for you to use in your own business presentations.

This PPT delves into the evolving customer demands and expectations that are reshaping business operating models. It highlights the exponential growth of technology and its influence on customer behavior and marketing strategies. The presentation outlines a 5-step approach to creating an effective Customer Strategy and a 5-step approach to enhancing Customer Experience, ensuring organizations can meet these new demands. This deck is part of a comprehensive 3-deck series, providing actionable insights and practical templates to drive customer-centric transformation.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience, Customer-centric Organization, Customer Strategy PowerPoint Slides: Customer-centric Organization: Core Capabilities (Part I) PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting

CUSTOMER-CENTRICITY PPT SLIDES

Key Challenges in Developing Customer Strategy

Framework for Effective Customer Experience Measurement

Five-Step Framework for Effective Customer Strategy

Key Challenges in Enhancing Customer Experience

Enhancing Customer Strategy through Data-Driven Insights

Enhancing Customer Strategy through Data-Driven Insights

This PPT slide presents an overview of "Customer Strategy" as a core capability, emphasizing its importance in understanding and responding to evolving customer needs and behaviors. The core capability section highlights that customer strategy involves developing a comprehensive view of customer intentions through data and analytics. This foundational understanding is crucial for businesses aiming to tailor their offerings effectively.

In the approaches section, 3 key methods are outlined. First, the use of sophisticated data analytics tools is essential for extracting meaningful insights from large datasets. Second, the accumulation of extensive customer insight data enables businesses to capture a rich tapestry of customer preferences and behaviors. Third, adopting an agile, test-and-learn methodology allows organizations to experiment and iterate on new propositions, ensuring they remain relevant and responsive to customer feedback.

The application section illustrates these concepts with a practical example: Netflix. It showcases how Netflix has successfully implemented a clear customer strategy and adapted its business model for the digital age. By leveraging customer insights, Netflix refines its content offerings and develops personalized user experiences. The company employs extensive data analytics to create detailed customer profiles, which inform its strategic decisions and major investments in new media content.

This slide serves as a valuable resource for organizations looking to enhance their customer-centric approach. It underscores the necessity of data-driven strategies and the willingness to innovate continuously. The insights presented here can guide potential customers in understanding how to effectively align their business strategies with customer expectations and behaviors.


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