BUY WITH CONFIDENCE
DESCRIPTION
After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs to ascertain the full range of customer jobs that have to be completed (including both underserved and over-served needs).
Leadership must consider and select the approach needed to win in a market. They need to decide if they want to add a new feature to an existing product, develop a less expensive version of a product, or take an alternative path.
The JTBD Growth Strategy Matrix aids in narrowing down the best possible strategies for a particular situation. The basic premise is that the product should complete a customer's job quicker, better, and more affordably.
This slide deck showcases 5 distinct Growth Strategies, rooted in the JTBD Growth Strategy Matrix, providing organizations with the flexibility to select the most viable Customer and Product Strategy based on their specific circumstances.
1. Differentiated Strategy – Adopted when an organization identifies underserved consumer groups and targets them with a new product or service that performs a job (or several jobs) much better yet costs significantly more.
2. Dominant Strategy – Adopted by those businesses that focus on every customer in a market with a new product or service that does the job noticeably better and cheaper.
3. Disruptive Strategy – Used when an organization identifies and targets a group of over-served customers or non-consumers with a new Value Proposition that enables them to complete a job more affordably but less effectively than competing offerings.
4. Discrete Strategy – Used when a customer's options for completing a job are limited by law, the physical world, their emotions, or other factors.
5. Sustaining Strategy – Adopted when an organization offers a new product or service that only marginally performs better and/or costs marginally less.
Each of these Growth Strategies is discussed in depth, including provided examples. Growth Strategies derived from the JTBD Framework involve identifying and addressing unmet customer needs, improving existing products, or creating new products to better fulfill customers' jobs. These 5 strategies cover every scenario a business can encounter when considering a product or service strategy.
This PowerPoint presentation on JTBD Growth Strategy Matrix also includes some slide templates for you to use in your own business presentations.
Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Growth Strategy, Customer-centric Design PowerPoint Slides: Jobs-to-Be-Done (JTBD) Growth Strategy Matrix PowerPoint (PPTX) Presentation, LearnPPT
For $14.00 more, you can download this document PLUS 2 more FlevyPro documents. That's only $13 per document. Click here for details.
OVERVIEW
ABOUT THE AUTHOR
Additional documents from author: 83
We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.
We have served 100s of clients clients that range from Fortune 500 companies to startups to $1B+ private companies.
[read more]
ABOUT FLEVYPRO
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.
Click here to learn more about FlevyPro and its benefits.
Growth Strategy Customer-centric Organization Innovation Management Jobs-to-Be-Done Shareholder Value Strategic Planning Strategy Development Organizational Design Restructuring Organizational Behavior Customer Insight Revenue Management
![]() |
Download our FREE Strategy & Transformation Framework Templates
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more. |