Editor’s Note: The author, Dwight Mihalicz, is a subject expert matter on effective management and hosting a free webinar for Flevy’s audience on Empowerment 4.0. The focus of Empowerment 4.0 is to help managers of managers understand the elements that need to be in place for effective teams. Most management training focuses on the “soft skills,” […]
Tag Archives | employee engagement
Are You Engaging Your Employees? Some Signs and Strategies
Editor’s Note: Ganesh Rajagopalan is a seasoned management consultant and former investment banker. He is also a leading author on Flevy, having published numerous business frameworks on topics such as Strategy Development, Investment Analysis, and Value Chain Analysis. You can view all his materials here. * * * * In a previous article, I had explored […]
Three Smart Ideas for Handling Customer Service Exceptions
While it’s always preferable to solve a customer’s problem first with automation, which means less friction for the customer and less cost for the company, the fact is that most companies’ self-service offerings are nowhere near advanced enough yet to be able to deal with all the exceptions and unanticipated circumstances that might give rise […]
How to Get your Employees Engaged
Employee engagement creates a powerful, positive force for change. It helps break down departmental silos. It leads to increased operational effectiveness and fosters an environment where innovations are more likely to happen. There are many benefits for organizations to have engaged employees: reduced turnover; which is a significant cost to organizations, enhanced commitment to business […]
