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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Creating a culture that measures productivity objectively is a sensitive matter. Key Performance Indicators (KPIs) are being employed extensively by organizations across the globe to monitor and track performance. KPIs provide valuable metadata to improve… When Creating Key Performance Indicators (KPIs), What Areas Should We Focus On?
Technological innovation and intensifying competition are forcing leaders to rethink how they use Key Performance Indicators (KPIs) to manage and direct organizations. Digitization has reinforced the importance of Key Performance Indicators not only in enhancing… An Intro to Strategic Key Performance Indicators (KPIs): The KPI Virtuous Cycle
In the age of rapid technological progress, where Digital Transformation has become pervasive, business applications are getting increasingly complex and interconnected. The advancement in technology has also helped attackers get more aggressive and inflict more… The Key to Continuous Security Improvement? A Rugged Culture of Information Security
With startups ready to disrupt traditional players, established firms need to form an even stronger bond with their customers instead of waiting for customers to reach out to them. The traditional Customer Experience model—referred to… 4 Connected Customer Strategies to Create a Superior Customer Experience
Appraising the potential of executives to reach the top is a tedious task for HR professionals as well as the top management. The characteristics and competence of leaders isn’t something etched in stone. It is… Uncovering the Personality and Psychology of Successful Leaders
Digitization helps boost revenue, enhance customer loyalty, and reduce costs. Top digital companies not only improve customer journeys, they consistently revisit and streamline them. A rigorous approach to Digital Transformation, referred to as the “Digital… 5 Imperatives for Developing a Digital Factory Culture
Transformation programs targeted towards boosting organizational performance have been prevalent for quite a while now. But, such initiatives aren’t easy to manage. The foremost challenge for the senior leadership is to motivate people to modify… Do You Know How To Utilize Insights From Human Psychology in Managing Change?
Businesses are getting increasingly complex and so are customers’ expectations. Digital organizations are digitizing their critical Customer Journeys at scale to outperform competition. These organizations are using Digitization to create streamlined journeys, which result in… What Should Constitute Your Omni-channel Customer Journey Design?
Disruptive technologies are helping companies automate work. Robotic Process Automation and Artificial Intelligence are taking up jobs which were in the past earmarked only for smart humans. Driver-less cars, automated check-in kiosks at airports, and… Where Will We Feel the Greatest Impact of Robotic Process Automation (RPA)?
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. This digital disruption is also forcing businesses to develop new capabilities and explore innovative ways and means… How to Design a Breakthrough Customer Experience?
Digitally savvy startups are disrupting markets and threatening conventional businesses. They are doing this by utilizing technology to offer new products and services and providing tailored yet uncomplicated experiences for their customers. Likewise, large traditionally-run… How Do We Maximize Impact of Customer Experience on Value Creation?
Stiff market competition, expansion into new territories, product portfolio extension, and gaining new capabilities are the prime reasons why more and more organizations are seriously looking into the prospects of—and carrying out—Mergers and Acquisitions. However,… OK, the Merger’s Done. How Do We Secure the Promised Revenue Synergies?