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Operational Excellence Consulting
An operations improvement firm specializing in Operational Excellence training and advisory services.

Listed document(s): 102

Background
Operational Excellence Consulting is a management training and consulting firm that takes a human-centered approach to helping organizations in the public and private sectors to work smarter and grow faster.

Founded by Allan Ung with over 25 years of experience assuming various management roles leading Lean Six Sigma and TQM initiatives in IBM, Microsoft, Underwriters Laboratories and Infineon Technologies, we provide corporate learning programs and consulting services to assist our clients to achieve breakthrough in business performance and customer experience. Our aim is to support our clients in designing, managing and executing lasting beneficial change.

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries. Some of our valued clients include Analog Devices, Borouge, Micron Technologies, B|Braun Medical Instruments, Panasonic, NEC, NileDutch, CLS Communication, Chr. Hansen, Forum Energy Technologies, Elsevier, Wow Education, Royal Government of Bhutan, Ministry of Education, Ministry of Social & Family Development, Defence Science & Technology Agency, Health Sciences Authority, Immigration & Checkpoints Authority and Temasek Polytechnic among others.

As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.


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ALL DOCUMENTS (102)

Customer Delight through Quality
46-slide PowerPoint deck. Businesses exist because of customers. Delivering delightful experience creates loyal customers and keeps them coming back. Applying these tools internally creates a positive working culture. In this simple presentation, you will find [read more]
$39.00

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Customer Experience Management Models
144-slide PowerPoint deck. This presentation is a collection of PowerPoint diagrams and templates used to convey 30 different Customer Experience Management frameworks and models. FRAMEWORKS/MODELS INCLUDE THE FOLLOWING: Five Phases of Design [read more]
$49.00

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Communicate Effectively with Clients
Listed under:  Corporate Communications  Strategy, Marketing, & Sales
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45-slide PowerPoint deck. Employees are accustomed to working with their internal clients as a normal course of business. However, working with external clients brings the need for potential new skills. As a service provider, you must be prepared to interact [read more]
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Six Steps of Kaizen
Listed under:  Operations  Organization, Change, & HR
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215-slide PowerPoint deck. The Six Steps of Kaizen articulates the six improvement steps that are practiced by Toyota during the past decades. It focuses on the skills, methods and analysis techniques. Please note that this process is not about running a [read more]
$59.00

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Autonomous Maintenance (Jishu Hozen)
Listed under:  Operations  Organization, Change, & HR
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153-slide PowerPoint deck. Autonomous Maintenance (Jishu Hozen) refers to TPM activities that involve operators in maintaining their own equipment, independent of the maintenance department. Activities in an AM program include: daily inspections, [read more]
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Pareto Chart
Listed under:  Operations  Strategy, Marketing, & Sales
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18-slide PowerPoint deck and supporting Excel workbook. The Pareto Chart is a common tool used in problem analysis to establish priorities by differentiating the categories or causes of a problem into the \'vital few\' and the \'trivial many\'. It is also an excellent visual tool to [read more]
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Methods for Developing Innovative Ideas
Listed under:  Operations  Organization, Change, & HR
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91-slide PowerPoint deck. This training presentation teaches the skills to generate new innovative ideas using 13 creativity methods. They include listing faults and characteristics, brainwriting, Osborn's checklist, Nyaka method, NHK method, SCAMPER and many [read more]
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RACI Method
Listed under:  Operations  Organization, Change, & HR
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28-slide PowerPoint deck. In project management, it is very important for all the stakeholders to understand the responsibilities and accountabilities of each person. While smaller teams can have more informal rules to keep track of responsibilities, in bigger [read more]
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TWI Program: Problem Solving (PS) Training
Listed under:  Operations  Organization, Change, & HR
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59-slide PowerPoint deck and supporting ZIP. The TWI Problem Solving (PS) program trains supervisors in how to solve problems in order to achieve the desired results. Based on the TWI four-step model, the TWI-PS program integrates and elevates the three original TWI skills [read more]
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Key Management Models
157-slide PowerPoint deck. This presentation is a compilation of PowerPoint descriptions and diagrams used to convey 30 different key management frameworks and models. (Please note that the materials are meant to be used to supplement your own business or [read more]
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