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BACKGROUND
Operational Excellence Consulting is a management training and consulting firm that takes a customer-centric approach to helping organizations in the public and private sectors to build resilience and reimagine a productive workplace in the post-pandemic next normal.

Founded with a mission to "transform communities by design and operational excellence approaches," our aim is to support our clients in designing, managing and executing lasting beneficial change.

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries.

Our firm's key capabilities are Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. [read more] PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.

As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.